RESTRICTED USE ONLY
Diagnosing Image Problems
Resolving the Pixel Failure problems
Symptom: A thin line or scratch travels the entire length of the card.
Step
Procedure
1
Check the card stock for scratches. Replace the cards (as needed).
2
Examine the Printhead for visible damage.
3
Clean the Printhead. See Cleaning the Printhead procedure in Section 4, page
181.
4
Clean the Platen Rollers. See Cleaning the Platen Rollers procedure in Section
4, page 184.
5
Replace the printhead if the problem persists. See the Replacing the Printhead
Assembly (820199) procedure in Section 5, page Error! Bookmark not
defined..
Persona C11 Card Printer and Persona M11 Card Printer User Guide (Rev. 5.0)
Fargo Electronics, Inc.
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