Page 1 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Part Number: L000546...
Page 2 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2), property of Fargo Electronics, Incorporated Copyright  2004 by Fargo Electronics, Incorporated. All rights reserved. Printed in the United States of America. Exclusive permission is granted to authorized resellers of Fargo products to reproduce and distribute this copyrighted document to authorized Fargo customers, who have signed a “no disclosure agreement”...
Page 3: Table Of Contents
Custom HoloMarkTM Cards ________________________________________________________ 2-4 Visual Security - Card Stock Part Numbers _____________________________________________ 2-5 Visual Security - Fargo Certified Overlaminates (Special Order in 50 quantity minimum)_________ 2-5 Visual Security Card Stock - Tolerances _______________________________________________ 2-5 VeriMarkTM - Application Specifications______________________________________________ 2-5...
Page 4 Section 5: Printer Adjustments _______________________________________________ 5-1 Table of Contents ___________________________________________________________________ 5-1 Safety Messages (review carefully)______________________________________________________ 5-4 DTC300/DTC300M Print Driver Options_________________________________________________ 5-5 Reviewing DTC300 and DTC300M Printer Drivers ______________________________________ 5-5 Reviewing DTC300 Printer Driver____________________________________________________ 5-5 Reviewing DTC300M Printer Drivers _________________________________________________ 5-6 Using the Card tab___________________________________________________________________ 5-7...
Page 5 Using the Disable Printing option____________________________________________________ 5-32 Using the Resin Heat (K) option ____________________________________________________ 5-33 Using the Overlay Heat (O) option _____________________________________________________ 5-34 Using the Image Color tab (DTC300) ___________________________________________________ 5-35 Using the Resin Heat (K) option ____________________________________________________ 5-36 Using the Overlay Heat (O) option___________________________________________________ 5-37...
Page 6 Contacting Fargo Technical Support____________________________________________________ 11-1 Reading the Serial Numbers on a Fargo Printer ___________________________________________ 11-2 Finding out when a Fargo Card Printer was manufactured ________________________________ 11-2 Reviewing Example No. 1: Serial Number 80453289____________________________________ 11-2 Reviewing Example No. 2: Serial Number A1280224 ___________________________________ 11-2...
Page 7: Section 1: Introduction
Section 1: Introduction How to use the manual The DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) is, in fact, the troubleshooting manual for the entire card Printer. The manual is designed to provide Installers and Technicians with quick, efficient lookup of related procedures, components and terms.
Page 8: Safety Messages (Review Carefully)
 To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 9: Dtc300/Dtc300M Card Printer Overview
Reviewing the DTC300/DTC300M Block Diagram Motors Sensors Card Feed Print Stepper Ribbon Drive Print Headlift Ribbon Rewind Motor DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Parts Card Feed Ribbon Sensor Ribbon Encoder Headlift Sensor Printhead Thermistor Ribbon LED SNR RFID Antenna Fargo Electronics, Inc.
Page 10: Reviewing The Dtc300/Dtc300M Sequence Of Operations
The Print Headlift Sensor detects closed state. The Print Headlift Motor disengages. The Print Stepper Motor engages. The Print Cover Sensor checks for a closed state. The Ribbon Drive Motor engages. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 11 Repeat steps 9 through 23 for appropriate number of color/overlay panels. The Card is ejected from the singled-sided Printer. The Card Feed Stepper engages to queue the card for the Flipper Table for the dual-sided Printer. All Stop. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 12: Reviewing The Dtc300/Dtc300M Boot Up Sequence
Reviewing the DTC300/DTC300M Boot up Sequence Step Process On Power up, the Printer checks the current state of the Card Feed Sensor and the Headlift Sensor. If the Headlift Sensor is found to be open, the Headlift Motor will turn until a closed state is seen.
Page 13: Section 2: Specifications
Section 2: Specifications The purpose of this section is to provide the User with specific information on the Regulatory Compliances, Agency Listings, Technical Specifications and Functional Specifications for the DTC300/DTC300M Card Printer User Guide (Rev. 2.2). Regulatory Compliances Term Description...
Page 14: Agency Listings
EN 55024: 1998, EN 61000-3-2 and EN 61000-3-3. Card Input 100 cards (30 mil) Hopper Capacity Colors Up to 16.7 million (monochrome) Dimensions Single-sided Dimensions: 6.7"H x 13.1"W x 10.5"D / 170mmH x 333mmW x 267mmD DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 15 F=Flourescent **Print speed indicates an approximate batch print speed and is measured from the time a card feeds into the printer to the time it ejects from the printer. Print speeds do not include encoding time or the time needed for the PC to process the image.
Page 16: Visual Security Solutions (Specifications)
A Custom HoloMark TM Card is a three-dimensional holographic image transferred to metal foil and embossed to blank cards. The image is customer specific and the program mirrors our holographic laminates program with a couple exceptions. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 17: Visual Security - Card Stock Part Numbers
RESTRICTED USE ONLY Visual Security - Card Stock Part Numbers All Visual Security Cards will be offered on the following Fargo Card Stocks only:  P/NNo. 81754 Ultra Card  P/NNo. 81762 Ultra Card III with hi-coercivity magnetic stripe ...
Page 18: Holomarktm And Custom Holomarktm - Application Specifications
Outside edge placement of Foil impression options on card will be 0.4 cm from edge of card.  HoloMarkTM foil placement options will be at all four corners of card located 0.4 cm from edge of card. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 19: Functional Specifications
Transfer visible-light bar code scanners.  Used to print ultra-fast, one-color ID cards on the DTC300/DTC300M. (Note: Like dye-sublimation, this process uses the same thermal Printhead to transfer color to a card from a resin-only print Ribbon or the resin black (K) panel of a full color print Ribbon.) ...
Page 20: Printer Components: Front Cover To Usb Port
Printer for the next print job.) If a card is left within the Printer after a print job is canceled, it will automatically be ejected when the Printer is turned back ON.
Page 21: Printer Components: Print Ribbons
RESTRICTED USE ONLY Printer Components: Print Ribbons The Card Printer utilizes both dye-sublimation and/or resin thermal transfer methods to print images directly onto blank cards. Since the dye-sublimation and the resin thermal transfer print methods each provide their own unique benefits, print Ribbons are available in resin- only, dye-sublimation-only and combination dye-sublimation/resin versions.
Page 22: Printer Components: Resin-Only Print Ribbons
ID cards. (provides 1,000 prints) Metallic Resin Metallic resin Ribbons are available for printing resin images with a unique metallic sheen. (provides 1,000 prints) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 2-10...
Page 23: Printer Components: Dye-Sublimation Print Ribbons
RESTRICTED USE ONLY Printer Components: Dye-Sublimation Print Ribbons The Printer requires both specialized and authorized print Ribbons in order to print and function properly. Step Procedure Do not run the cards with a contaminated, dull, or uneven surface through the Printer.
Page 24: Printer Components: Dye-Sublimation/Resin Print Ribbons
The designation of colored ribbon by the Panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), (used for backside, black only printing). DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 2-12...
Page 25: Printer Components: Blank Cards
The Card Printer accepts standard CR-80 sized (3.370"L x 2.125"W / 85.6mmL x 54mmW) with a thickness of 20 to 30 mil (.030"/.762mm). Card The Printer will print onto any card with a clean, level and polished PVC Design surface.
Page 26: Printer Module: Flipper Table Module Assembly (D900200)
 See the Front and Back radio buttons in the (DTC300/DTC300M) section.  See the DTC300/DTC300M Card Printer User Guide for the replacement procedures for this Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. procedure. procedures.
Page 27: Section 3: Setup And Installation Procedures
RESTRICTED USE ONLY Section 3: Setup and Installation Procedures The following guide will walk you through the installation of the DTC300/DTC300M Card Printer Driver.  Time Requirement (software): This software installation process will require approximately 2 to 5 minutes (depending on the speed of your PC).
Page 28 RESTRICTED USE ONLY Fargo Electronics, Inc. Printing a Test Print Image (continued) _____________________________________________ 3-31 Printer Transport ___________________________________________________________________ 3-32 Moving the Printer to another location ________________________________________________ 3-32 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2)
Page 29: Printer Setup And Installation
Place the unit in a location with adequate air circulation to prevent internal heat build up.  Use the Printer's dimensions as a guideline for the minimum clearances to the unit. (Note: Allow for adequate clearance in front of the unit to accommodate the unit with its Covers open.)
Page 30: Unpacking And Inspection
RESTRICTED USE ONLY Unpacking and Inspection While unpacking your Printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. Check that the following items are included: ...
Page 31: Reviewing The Printer (Front View)
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the Printer (front view) Reviewing the Printer (front view; Cartridge being installed) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2)
Page 32: Reviewing The Lcd (Top-Front Part Of Printer)
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing the LCD (top-front part of Printer) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2)
Page 33: Connecting The Printer Power
Printer Driver installation.) Step Procedure Plug the AC adapter power cable into the back of the Printer. See Display A. Plug the wall power cable into the AC power adapter. Plug the wall power cable into a standard 110VAC power outlet.
Page 34: Installing The Print Ribbon Cartridge
RESTRICTED USE ONLY Installing the Print Ribbon Cartridge The Fargo DTC300/DTC300M Card Printer uses a one-piece, disposable Ribbon Cartridge load system. Every full color Ribbon Cartridge contains a 250 “full color card count” Ribbon and a Card Cleaning Roller. Step...
Page 35: Installing The Print Ribbon Cartridge (Continued)
Raise the front Cover and press the front Cover’s black rubber pad or touch pad to secure it. Display A – Shows the Print Ribbon Cartridge before it is installed or inserted into the Printer. The Card Cleaning Roller (see arrow) is already inserted into the Print Ribbon Cartridge.
Page 36 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing the Print Ribbon Cartridge (continued) Display B – Shows direction that Cartridge is inserted in the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 3-10...
Page 37: Installing Blank Cards Into The Card Hopper
RESTRICTED USE ONLY Installing Blank Cards into the Card Hopper The Fargo DTC300/DTC300M Printer is capable of printing single load cards and multiple feed cards (batch mode).  To print using single feed, simply remove all cards from the Card Hopper, leave the Card Hopper door closed and place a card in the single Feed Card Slot (which can be used repeatedly).
Page 38: Installing Blank Cards Into The Card Hopper (Continued)
Installing Blank Cards into the Card Hopper (continued) Display B - Press the Card Hopper Load Lever down. Insert the cards. Here the Lever is still up. Here the Lever is pressed down. Continued on the next page DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 3-12...
Page 39 RESTRICTED USE ONLY Fargo Electronics, Inc. Installing Blank Cards into the Card Hopper (continued) Here are the cards ready to insert. Here the Input Hopper Door is closed. Continued on the next page DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 3-13...
Page 40: Lowering The Card Output Hopper
Lowering the Card Output Hopper Step Procedure The Fargo DTC300/DTC300M comes with a Card Output Hopper (to hold cards after they have been printed). Pull on the Output Hopper and lower its Cover down until it snaps into place. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 41: Flipper Table Module Installation
Installing the Flipper Table Module Assembly (D900200) Step Description Caution: Turn off the Printer and unplug the power cord from the Printer. Remove the Rear Cover (D90066) to the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-15...
Page 42: Installing The Flipper Table Module Assembly (D900200) (Continued)
Installing the Flipper Table Module Assembly (D900200) (continued) Step Description Remove the Card Output or Exit Door (D900092) and Left End Cap (D900064) to the Printer, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-16...
Page 43 Use the Torx T-10 screwdriver to attach the one (1) front Baseplate mount screws (F000170), as shown below. Attach the Flipper Table Module Cover, as shown below. Connect the USB and Power cables, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-17...
Page 44: Printer Driver Installation
(Note: If the CD does not automatically open, use “My Computer” or “Windows Explorer” to view the contents of the CD. Then, double-click on the Setup.exe file listed on the CD.) Click on the following buttons to install the appropriate Printer Driver and Online User’s Guide, as shown below: ...
Page 45: Installing The Printer Driver (Continued)
RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Wait during the installation. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 3-19...
Page 46 RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Next button to continue with the Setup program. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 3-20...
Page 47: Installing The Printer Driver (Continued)
Installing the Printer Driver (continued) Step Procedure Read the License Agreement. Select the I accept the terms of the license agreement option and click Next to continue. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 3-21...
Page 48: Installing The Printer Driver (Continued)
Printer Driver User’s Guide  Fargo Diagnostics Utility (Note: Selecting Custom will provide the option to select which components to install.) b. Click Next to continue. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 3-22...
Page 49: Installing The Printer Driver (Continued)
RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click Install to begin the installation. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 3-23...
Page 50: Installing The Printer Driver (Continued)
RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Select the port that your Printer is connected to at this time. Click on the OK button and continue with the installation. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 51: Installing The Printer Driver (Continued)
Installing the Printer Driver (continued) Step Procedure a. Connect the USB cable to the Printer. b. Turn ON the Printer at this time if it is not already ON. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 52: Installing The Printer Driver (Continued)
RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Wait while the Driver components are being copied to your PC. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 3-26...
Page 53: Installing The Printer Driver (Continued)
RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure Click on the Finish button to complete the Setup, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 3-27...
Page 54: Installing The Printer Driver (Continued)
Click on the Yes button to exit the installer, as shown below. b. Click on the No button to return to the installer’s main menu to install additional software components. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 55: Installing The Printer Driver (Continued)
RESTRICTED USE ONLY Installing the Printer Driver (continued) Step Procedure You have completed the installation. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 3-29...
Page 56: Printing A Test Print Image
From your computer’s startup menu, select Settings > Printers and Faxes (Windows XP) or > Printers (Windows 98SE, Me and 2000). b. Double click on the DTC300/DTC300M Card Printer under the Printers window. c. Select Printing Preferences under the Printer drop-down menu. This will bring up the DTC300/DTC300M Printing Preferences window.
Page 57 This completes the DTC300/DTC300M Card Printer/Encoder Installation Guide. For additional help regarding the Test Print and other related items please see the DTC300/DTC300M Card Printer User Guide located under Start > Programs > Fargo. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 58: Printer Transport
Moving the Printer to another location Step Procedure The Printer can be transported by gripping it under the back lid, as shown in the photo below. You have completed the setup and installation procedures in this section. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 59: Section 4: General Troubleshooting
Resolving the No Flipper Table Module problem _______________________________________ 4-38 Resolving the Flipper Jam Error_____________________________________________________ 4-39 Resolving the Flipper Jam Error (continued)_________________________________________ 4-40 Diagnosing Image Problems __________________________________________________________ 4-41 Resolving the Pixel Failure problems_________________________________________________ 4-41 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 60 Resolving the Poor Image Quality problems ___________________________________________ 4-53 Running the Self Test _______________________________________________________________ 4-54 Running the Standard Self Test Print _________________________________________________ 4-54 Running the Magnetic Self Test (HiCo Only) __________________________________________ 4-55 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 61: Safety Messages (Review Carefully)
 To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 62: Communications Errors
Driver was recently removed.) d. Ensure the correct setup options within the Printer Driver are selected. e. Confirm that the Driver is current by checking at: www.fargo.com Confirm the correct installation of the Flipper Table Module Assembly. a. Reboot the computer.
Page 63: Resolving The Communication Errors (Continued)
Use WordPad (a Windows 98SE, Me/2000/XP word processing program in the Accessories Program Group). 1) Go to the File menu and select Page Setup. 2) Click on the Printer button and select the DTC300/DTC300M Card Printer. 3) Click OK and reset all four margins to zero. (Note: The WordPad will automatically replace the values with its minimum margins.)
Page 64: Print Process Errors
Review the following information.  Symptom: Cards will not feed at all.  Printer Error State: Card is not being detected by the Card TOF Sensor 11 seconds after the initiation of a print job causing the Printer to produce an error ...
Page 65: Resolving A Card Not Fed Error (Cards Will Not Feed Off The Hopper) (Cont.)
Remove all cards from the Hopper. b. Press the Card Hopper Load Lever down until the Card Tray locks into place. c. Using the Fargo Diagnostic utility send a test print to the Printer. See the Using the Diagnostic Utility d.
Page 66: Resolving A Card Not Fed Error (Cards Will Not Feed Off The Hopper)
Ensure that the Card Hopper Feed Motor power cable is securely connected to the Card Hopper Feed Motor. d. Use the Fargo Diagnostic utility to send a test print to the Printer. See the Using the Diagnostic Utility e. If the Card Hopper Feed Motor is not moving, continue to Step 8.
Page 67: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time)
Card Hopper Roller. Printer is out of cards.  Printer Error State: Card is not being detected by card TOF Sensor 11 sec after the initiation of a print job causing the Printer to produce an error  LCD Error Display: Card Not Fed ...
Page 68: Resolving A Card Not Fed Error (Two (2) Or More Card Feed At The Same Time) (Cont.)
The blocked Sensor should read +4.99 vdc.  The open Sensor should read +1.5 vdc. c. If the Card Feed TOF Sensor does not read properly, replace the Sensor. Clean the Card Feed Roller. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-10...
Page 69: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted)
Ribbon.  Printer Error State: The Ribbon tag information is corrupted or incorrect.  LCD Error Display: Ribbon RFID Error  Driver Monitor Error Display: Ribbon RFID Error DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-11...
Page 70: Resolving A Ribbon Rfid Error (Ribbon Rfid Antenna Is Corrupted) (Cont.)
Replace the Print Ribbon Cartridge. b. Press on the Resume button. c. If the error continues, see Sensor is Corrupted) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Resolving the Ribbon RFID Error (Ribbon RFID in this section. Fargo Electronics, Inc.
Page 71: Resolving A Ribbon Rfid Error (Ribbon Rfid Sensor Is Corrupted)
Replace the Print Ribbon RFID Sensor. a. Replace the Print Ribbon RFID Sensor. b. Press on the Resume button. c. If the error continues, replace the Printer Main Board. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-13...
Page 72: Resolving The Mag Verify Error
Symptom: The Printer is unable to verify encoded data.  Printer Error State: The Printer is unable to verify encoded data.  LCD Error Display: Mag Verify  Driver Monitor Error Display: Mag Verify DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-14...
Page 73: Resolving The Mag Verify Error (Continued)
Module docking station. e. If the Magnetic Module is properly seated, replace the magnetic head (as needed). (Note: See the current DTC300/DTC300M User Guide for related instructions in the Parts Replacement Section.) If data is being written to the Magnetic Stripe, the Magnetic Offset may need to be adjusted.
Page 74 RESTRICTED USE ONLY Resolving the Mag Verify Error (continued) Step Procedure Verify that the coercivity of the cards matches the Driver Settings. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-16...
Page 75: Resolving The No Mag Installed Error
Review the following information.  Symptom: There is not Magnetic Encoder installed.  Printer Error State: A print job with Magnetic encoding was sent with no Magnetic encoder installed in the Printer.  LCD Error Display: No Mag Installed ...
Page 76: Resolving The No Mag Installed Error (Continued)
Printer is equipped with a Magnetic Encoder Module, ensure that it is seated securely into the Magnetic Module docking station. If the issue persists, replace the Magnetic Module. See the DTC300/DTC300M service manual for replacement procedures.) If the Printer has no Magnetic Encoder Module, verify that the encoding data was sent in error, check the appropriate software user’s manual for encoding...
Page 77: Resolving A Ribbon Sensor Error (Ribbon Miscue)
Review the following information.  Symptom: The Printer rolls through Ribbon and errors out  Printer Error State: The Printer cannot find the next panel on the Ribbon.  LCD Error Display: Ribbon Miscue  Driver Monitor Error Display: Ribbon Sensor DTC300/DTC300M Card Printer/Encoder User Guide (Rev.
Page 78: Resolving A Ribbon Sensor Error (Ribbon Miscue) (Continued)
Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Using the driver calibration tab calibrate the Ribbon Sensor. If the issue persists, continue to Step 8. Replace the Ribbon Sensor. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-20...
Page 79: Resolving A Ribbon Break Jam Error
Printer Error State: The Ribbon Supply Encoder Sensor has unexpectedly stop receiving information from the Ribbon Encoder  LCD Error Display: Ribbon BreakJam  Driver Monitor Error Display: Ribbon BreakJam DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-21...
Page 80: Resolving A Ribbon Break Jam Error (Continued)
Press on the Resume button. b. If the issue persists, continue to Step 5. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the  If the Printhead does not cycle properly, see Resolving the Headlift Motor / Sensor Error.
Page 81: Resolving A Ribbon Out Error
Printer Error State: The Ribbon Sensor has detected the End Of Ribbon mark  LCD Error Display: Ribbon Out  Driver Monitor Error Display: Ribbon Out Replace the Ribbon Cartridge a. Press on the Resume button. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-23...
Page 82: Resolving A No Ribbon Installed Error
Review the following information.  Symptom: Printer errors out as soon as it receives data from PC  Printer Error State: The Printer RFID Sensor is not receiving a signal from the Ribbon  LCD Error Display: No Ribbon ...
Page 83: Resolving A No Ribbon Installed Error (Continued)
If the connections are loose, reattach them.  Press on the Resume button.  If the connections are good or if the issue persists, continue to Step 4. Replace the Ribbon RFID Sensor. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-25...
Page 84: Resolving A Invalid Ribbon Error
Printer. Step Procedure Review the following information.  Symptom: Printer errors out as soon as it receives data from the PC  Printer Error State: The Ribbon installed does not match the Printer model.  LCD Error Display: Invalid Ribbon ...
Page 85: Resolving A No Ribbon Installed Error (Continued)
If the connections are loose, reattach  Press on the Resume button..  If the connections are good or if the issue persists, continue to Step 5. Replace the Ribbon RFID Sensor. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-27...
Page 86: Resolving A Wrong Ribbon Error
Printer. Step Procedure Review the following information.  Symptom: Printer errors out as soon as it receives data from the PC  Printer Error State: The Ribbon installed does not match the Printer Driver information  LCD Error Display: Wrong Ribbon ...
Page 87: Resolving A Wrong Ribbon Error (Continued)
Verify the Driver settings are correct. a. Open the Printer Control Panel from the Computer.  If using Windows 98SE, Me, right click on the DTC300/DTC300M Card Printer Icon and select Properties.  If using Windows 2000/XP, right click on the DTC300/DTC300M Card Printer and select Printing Preferences.
Page 88: Resolving A Card Jam Error
Symptom: Card is jammed.  Printer Error State: Card TOF Sensor is detecting no card motion  LCD Error Display: Card Jam  Driver Monitor Error Display: Card Jam DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-30...
Page 89: Resolving A Wrong Ribbon Error (Continued)
Open the Printer’s front cover. b. Remove the Ribbon Cartridge from the Printer. c. Check to see if a card is jammed in the print station of the Printer. d. If a card is found in the print station, continue to Step 3.
Page 90: Resolving A Headlift Motor Or Sensor Error
Symptom: The Printhead continuously cycles or does not cycle at all  Printer Error State: Headlift Sensor is not detecting movement from the Headlift Cam  LCD Error Display: Head Lift Error  Driver Monitor Error Display: General Error DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-32...
Page 91: Resolving A Headlift Motor Or Sensor Error (Continued)
Press the Cancel Print button on the Driver Monitor Error Display Message. Reboot the Printer by cycling the power. Cycle the Headlift Motors. a. Use the Fargo Diagnostic utility to cycle the Printhead to ensure proper printhead operation. See the a. Verify that the Headlift Motor turns.
Page 92: Resolving The Cover Open Error Message
Replacement Section.) b. If the Sensor still does not work, continue to Step 4. Replace the Main Board. (Note: See the current DTC300/DTC300M User Guide for related instructions in the Parts Replacement Section.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 93: Resolving The Blank Output Issues
After a self-test has been run, open the top cover. b. Remove the Print Ribbon from the Printer. c. Visually inspect the set of panels that were last used by the Printer. d. If an image is noticeable on the used Ribbon, continue to Step 4.
Page 94: Resolving The Blank Output Issues (Continued)
Reset the Printer to clear any Error Messages by removing the power and reapplying it. b. Open the Printer Control Panel from the Computer.  If using Windows 98SE, Me, right click on the DTC300/DTC300M Card Printer Icon and select Properties.  If using Windows 2000/XP, right click on the DTC300/DTC300M Card Printer and select Printing Preferences.
Page 95 If less than 22 volts is read on any of the pins, replace the Printhead.  If still having issue with blank cards, replace the Main Board. (See the current DTC300/DTC300M User Guide for instructions on replacing the Main Board in the Parts Replacement Section.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 96: Flipper Table Module Assembly Problems
Printer Error State: The Printer is unable to communicate with the Flipper Module.  LCD Error Display: No Flip Installed  Driver Monitor Error Display: No Flipper Module DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. section (as needed). 4-38...
Page 97: Resolving The Flipper Jam Error
Printer Error State: The Flipper Table has jammed while either aligning itself or flipping a card.  LCD Error Display: Flipper Jam  Driver Monitor Error Display: Flipper Jam DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. section (as needed). 4-39...
Page 98: Resolving The Flipper Jam Error (Continued)
Ensure that the Flipper Table Module can rotate freely. c. Close the Printer’s Flipper Table Module. d. Press the Resume button on the Printer’s Top Cover to continue printing. e. To cancel the printing, press the Cancel Print button from the Driver’s display dialog.
Page 99: Diagnosing Image Problems
Check the card stock for scratches. Replace the cards (as needed). Examine the Printhead for visible damage. Clean the Printhead. See the Replace the Printhead if the problem persists. See Assembly (D900023). DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Cleaning the Printhead procedure. Replacing the Printhead 4-41...
Page 100: Resolving The Card Surface Debris Problems
Ensure the cards are clean and stored in a dust-free environment. Do not use cards with embedded contaminants in the surface. Clean the inside of the Printer. See Clean the Cleaning Roller. See DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Cleaning the Printer's Interior.
Page 101: Resolving The Incorrect Image Darkness Problems
Driver Monitor Error Display: None Run a self-test to ensure that the issue is not with the Driver settings. Adjust the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See Using the Image Color tab (DTC300/DTC300M) DTC300/DTC300M Card Printer/Encoder User Guide (Rev.
Page 102: Resolving The Incorrect Image Darkness Problems (Continued)
RESTRICTED USE ONLY Resolving the Incorrect Image Darkness problems (continued) Step Procedure Correct the Image Darkness. See the procedure. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Using the Image Darkness Option 4-44...
Page 103: Resolving Ribbon Wrinkle Problems
Driver Monitor Error Display: None Confirm that the Printer is using the most current Driver via: http://www.fargo.com Reduce the Dye-Sub Intensity setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 104: Resolving Ribbon Wrinkle Problems (Continued)
RESTRICTED USE ONLY Resolving Ribbon Wrinkle problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Using the Image Darkness Option 4-46...
Page 105: Resolving The Excessive Resin Printing Problems
 LCD Error Display: None  Driver Monitor Error Display: None Reduce the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 106: Resolving The Excessive Resin Printing Problems (Continued)
RESTRICTED USE ONLY Resolving the Excessive Resin Printing problems (continued) Step Procedure Reduce the Image Darkness. See the procedure. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Using the Image Darkness Option 4-48...
Page 107: Resolving The Incomplete Resin Printing Problems
Printer Error State: None  LCD Error Display: None  Driver Monitor Error Display: None Increase the Resin Heat setting within the Image Color tab of the Printer Driver. See the Using the Image Color tab Increase the Image Darkness. See the procedure.
Page 108: Resolving The Image Placement Problems
All Troubleshooting procedures assume that only factory-authorized supplies are in use in the Printer. This procedure is used to adjust the position of the card in the Print driver and does not change the internal settings of the Printer. See (DTC300/DTC300M) for instructions on changing the Printers internal settings.
Page 109: Resolving The Image Placement Problems (Continued)
If the white border is on the trailing edge of the card, adjust the Horizontal value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. Graphic A DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-51...
Page 110 If the white border is on the botom edge of the card, adjust the Vertical value by -2. a. Click on OK. b. Run a self-test. c. If the white border is diminished, continue the adjustment until it is gone. Graphic B DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-52...
Page 111: Resolving The Poor Image Quality Problems
If a small or low-resolution image is stretched or blown up, a pixilated or grainy effect will occur when printing, as shown below (rightside). DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 4-53...
Page 112: Running The Self Test
RESTRICTED USE ONLY Running the Self Test Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted, or (c) a part has been replaced to check for proper Printer operation. Step Procedure Verify that a full-color or Premium Resin Ribbon Cartridge is installed and that cards are properly loaded.
Page 113: Running The Magnetic Self Test (Hico Only)
RESTRICTED USE ONLY Running the Magnetic Self Test (HiCo Only) Perform a self-test after (a) an initial setup of the Printer, (b) a calibration procedure has been conducted, or (c) a part has been replaced to check for proper Printer operation.
Page 114: Section 5: Printer Adjustments
Using the new Printer Driver (Rev. 2.1.5) _____________________________________________ 5-18 Changing the Color Profile Selection for the DTC300____________________________________ 5-18 Changing the Color Profile Selection for the DTC300 (continued)________________________ 5-19 Adjusting the Color Matching option _________________________________________________ 5-20 Adjusting for the Resin Dither ______________________________________________________ 5-21...
Page 115 Selecting the Print YMC under K and Print K Only options _______________________________ 5-89 Using the Printer Supplies tab _________________________________________________________ 5-90 Reviewing the Ribbon Information __________________________________________________ 5-91 Reviewing the Ribbon Level Indicator ________________________________________________ 5-92 Using the Printer Calibration Utility ____________________________________________________ 5-93 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 116 Using the Mag Top of Form Option _________________________________________________ 5-101 Using the Mag Top of Form Option (continued) _____________________________________ 5-102 Using the Ribbon Tension Option __________________________________________________ 5-103 Using the LCD Contrast Option ____________________________________________________ 5-103 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 117: Safety Messages (Review Carefully)
 To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 118: Dtc300/Dtc300M Print Driver Options
DTC300/DTC300M Print Driver Options Reviewing DTC300 and DTC300M Printer Drivers The functionality of the DTC300 and DTC300M Printer Drivers is identical. The window title reflects the specific Printer Driver in use as shown in this introductory section. Reviewing DTC300 Printer Driver This section applies to the DTC300 Printer.
Page 119: Reviewing Dtc300M Printer Drivers
RESTRICTED USE ONLY Fargo Electronics, Inc. Reviewing DTC300M Printer Drivers This section applies to the DTC300M Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2)
Page 120: Using The Card Tab
(Note No.2: The Card Size indicates that the Printer accepts standard, "credit card" size CR-80 (ISO ID-1) cards. The dimensions of the total print area for this card size appear in the Print Width and Print Length boxes.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 121: Adjusting The Orientation Option
Select Portrait under Orientation to cause the card to print in a vertical orientation. Select Landscape under Orientation to cause the card to print in a horizontal orientation. (Note: An icon illustrating a printed card helps represent the difference between the two.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 122: Selecting The Number Of Copies
RESTRICTED USE ONLY Selecting the number of copies Step Description Select the number of copies by clicking on the UP or DOWN arrows, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 123: Using The Diagnostics Button Under The Card Tab
Using the Diagnostics button under the Card tab Step Description Click on the Diagnostic button to bring up the Fargo Diagnostics Utility window. See the Section 9: Diagnostic Tool Utility. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 124: Using The Clean Printer Option
Using the Clean Printer Option Step Description Click on the Clean Printer button to display the Clean Printer Utility window. Remove all cards from the Card Hopper and close the Hopper door. Open the Front Cover and remove the Ribbon Cartridge.
Page 125: Using The Clean Printer Option (Continued)
Using the Clean Printer Option (Continued) Step Description Click on the Clean button at the bottom of the window. (Note: The Printer will begin to feed the cleaning card through the card path.) Reinsert the print Ribbon and cards after the cleaning procedure has completed.
Page 126: Using The Test Print Button
Description Click on the Test Print button to send a simple self-test print to the Printer.  Ensure that a YMCKO Ribbon is installed for DTC300 or a Premium Resin Ribbon installed for DTC300M.  Ensure that the computer is effectively communicating with the Printer and that the Printer is functioning properly.
Page 127: Using The About Button
Using the About button Step Description Click on the About button to open a dialog box containing the copyright and version, date code information about this Printer Driver software. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-14...
Page 128: Using The Device Options Tab (Dtc300)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Device Options tab (DTC300) The DTC300/DTC300M window with the Device Options tab is displayed below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 5-15...
Page 129: Adjusting The Ribbon Type Option
Ribbon in use. YMCKO – Full Color/Resin Black/Overlay  K – Standard Resin  K – Premium Resin   Colored Resin  Metallic Resin KO – Premium Resin/Overlay  DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-16...
Page 130: Selecting The Auto Ribbon Select Option
Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-17...
Page 131: Using The New Printer Driver (Rev. 2.1.5)
Driver Update Instructions: The latest Printer Driver (Version 2.1.5) is needed for these specific color problems. You can verify this setup in the DTC300 Card Printer Properties windows, as shown in the instructions provided in this Technical Update. Changing the Color Profile Selection for the DTC300...
Page 132: Changing The Color Profile Selection For The Dtc300 (Continued)
RESTRICTED USE ONLY Changing the Color Profile Selection for the DTC300 (continued) Step Procedure Click Set as Default. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-19...
Page 133: Adjusting The Color Matching Option
Select None for print speed versus print color or for use of third party color matching software. Select Algebraic (a) for the Printer Driver to make very simple, yet fast, color balance adjustments; (b) for more natural looking images without actually utilizing any specific color matching;...
Page 134: Adjusting For The Resin Dither
Ribbon. Step Procedure Select Optimized for Photo when printing photo quality images with resin. Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-21...
Page 135: Using The Print Both Sides Option
If an odd number of pages are printed to the Driver while this option is selected, then the Printer will print an additional blank side, and transfer it to the card.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev.
Page 136: Using The Split 1 Set Of Ribbon Panels Option
If using a YMCKOK ribbon type, the front of the card is printed with the YMCK Panels and the back is printed with the second K Panel. (Note #1: This option is automatically enabled when the YMCKOK ribbon type is selected.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-23...
Page 137: Using The Print Back Side First Option
If you need to print the resin black on the chip-side of the Smartcard. The second page of the document will be printed on the front side of the card. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 138: Using The Print Back Side Only Option
 The second page of the document will then be printed on the back of a second card. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-25...
Page 139: Using The Rotate Image 180 Degrees Option
Use this option to rotate the image on the front of the card 180 degrees when printed. Step Description Select this option to change the position of the printed image in relation to the set location of a card's Magnetic Stripe or smart chip. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-26...
Page 140: Using The Disable Printing Option
RESTRICTED USE ONLY Using the Disable Printing option Use this option to disable the printing capabilities of the Printer, yet still allows the Printer to encode cards. Step Description Select this option to encode or re-encode cards without wasting additional time, effort, or printing supplies.
Page 141: Using The Device Options Tab (Dtc300M)
Select the appropriate print Ribbon Type option from the dropdown menu for the type of print Ribbon in use. K – Standard Resin  K – Premium Resin   Colored Resin  Metallic Resin KO – Premium Resin/Overlay  DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-28...
Page 142: Selecting The Auto Ribbon Select Option
Ribbon type to the correct setting or validate. It will also display a dialog that it has changed the current setting or that the current Ribbon type is correct.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-29...
Page 143: Adjusting For The Resin Dither
Ribbon. Step Procedure Select Optimized for Photo when printing photo quality images with resin. Select Optimized for Graphics when printing drawings and graphics (e.g., clipart, logos, etc.) with resin. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-30...
Page 144: Using The Rotate Image 180 Degrees Option
Use this option to rotate the image on the front of the card 180 degrees when printed. Step Description Select this option to change the position of the printed image in relation to the set location of a card's Magnetic Stripe or smart chip. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-31...
Page 145: Using The Disable Printing Option
RESTRICTED USE ONLY Using the Disable Printing option Use this option to disable the printing capabilities of the Printer, yet still allows the Printer to encode cards. Step Description Select this option to encode or re-encode cards without wasting additional time, effort, or printing supplies.
Page 146: Using The Resin Heat (K) Option
RESTRICTED USE ONLY Using the Resin Heat (K) option Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide.
Page 147: Using The Overlay Heat (O) Option
RESTRICTED USE ONLY Using the Overlay Heat (O) option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. Step Procedure Move the slide to the left to cause less heat to be used in the printing process.
Page 148: Using The Image Color Tab (Dtc300)
Move the slide to the right to cause more heat to be used, thus generating a darker print. (Note: This slide only affects those images printed with dye- sublimation Ribbon panels (YMC).) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-35...
Page 149: Using The Resin Heat (K) Option
RESTRICTED USE ONLY Using the Resin Heat (K) option Use this option to control the amount of heat the Printer uses when printing with the resin black panel(s) of a full-color Ribbon or when printing with a resin-only Ribbon by adjusting the Resin Heat slide.
Page 150: Using The Overlay Heat (O) Option
RESTRICTED USE ONLY Using the Overlay Heat (O) option Use this option to control the amount of heat the Printer uses when printing with the overlay panel of a Ribbon. Step Procedure Move the slide to the left to cause less heat to be used in the printing process.
Page 151: Using The Color Matching Option And Default Button
RESTRICTED USE ONLY Using the Color Matching option and Default button Step Procedure To return all options to their factory settings, click on the Default button. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-38...
Page 152: Using The Calibrate Tab
Use the Calibrate tab to (a) control the position of the printable area in relation to the card, (b) calibrate Sensors and (c) adjust the internal Printer settings that are customized for every Printer and saved directly within the Printer's memory.
Page 153: Using The Image Position Controls
Portrait, Landscape, or Rotate 180 Degrees selection.  The outline around the illustration will always remain in the same Landscape orientation. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 5-40...
Page 154: Using Image Position Controls (Continued)
Use the Horizontal adjustment to move the image:  Move toward the card output side of the Printer if a positive number is entered.  Move toward the card input side of the Printer if a negative number is entered.
Page 155: Using The Sensors Button
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Sensors button Use the Sensors button to bring up a separate dialog box for calibrating the Printer's Ribbon Sensor (see instructions in the Calibration window below). DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2)
Page 156: Using The Settings Button
Use the Settings button (see above) to bring up a separate dialog box for adjusting the internal Printer settings, which are customized for every Printer at the factory and saved directly within the Printer's memory. (Note: You can select the Restore Defaults to restore the internal default settings.) See the...
Page 157: Using The Magnetic Encoding Tab
RESTRICTED USE ONLY Using the Magnetic Encoding tab Use this option only if the Printer has an optional Magnetic Stripe Encoding Module installed. The following describes these options and the Printer's magnetic encoding process.  The Card Printer comes with either a high-coercivity factory-installed Magnetic Stripe Encoding Module or a low-coercivity module.
Page 158: Using The Magnetic Track Selection Radio Buttons
ISO Standard settings (once they have been changed). (Important: Please refer to the following for a description of all Magnetic Track Options.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 159: Using The Magnetic Track Selection Radio Buttons (Continued)
Use the Magnetic Track Selections to configure the way in which each of the three magnetic tracks will encode. (Note No.1: They do not designate which tracks the Printer will encode (e.g., to encode only Track 2). This must be done through the specific software program.) (Note No.2: Although the Printer Driver will remember the settings specified for...
Page 160: Using The Magnetic Track Options Radio Buttons
(Note No.1: After making the required selection, the Magnetic Track Options box displays the current set of customization options for the selected track.) (Note No.2: For most applications, the default settings for these options do not need to be changed.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-47...
Page 161: Using The Bit Density Radio Buttons
Select 75 BPI to change the bits per inch to 75 BPI. Select 128 BPI to change the bits per inch to 128 BPI. Select 210 BPI to change the bits per inch to 210 BPI. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-48...
Page 162: Using The Character Size Radio Buttons
Select 5 Bits to change the bits per character to 5 BPC. Select 7 Bits to change the bits per character to 7 BPC. Select 8 Bits to change the bits per character to 8 BPC. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-49...
Page 163: Reviewing The Enable Mle Support Checkbox
This fragmentation of the text string prevents magnetic encoding. (Note: This option may help correct encoding problems in all operating systems.) Step Procedure Check this box to allow the Driver to process the fragmented text. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-50...
Page 164: Using The Ascii Offset Radio Buttons
Step Procedure Select NULL to change the ASCII Offset to NULL. Select SPACE to change the ASCII Offset to SPACE. Select ZERO to change the ASCII Offset to ZERO. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-51...
Page 165: Using The Lrc Generation Radio Buttons
Select No Parity to change the Character Parity to none. Select Even Parity to change the Character Parity to Even Parity. Select Odd Parity to change the Character Parity to Odd Parity DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-52...
Page 166: Using The Shift Data Left Checkbox
Use this option for situations that require cards to be readable with insert type readers that may be unable to read the right-hand side of the card. Step Procedure Select the Shift Data Left checkbox option to apply to all tracks. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-53...
Page 167: Reviewing The Iso Track Locations
Review the magnetic encoding module, which encodes onto tracks in accordance with an ISO 7811-2 Magnetic Stripe. (Note: Refer to the diagram (below) for track locations.) 0.223" 0.353" 0.493" TRACK1 0.110" TRACK2 0.110" TRACK3 0.110" DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 0.130" 0.140" 5-54...
Page 168: Sending The Track Information
Specific Characters added: In other words, specific characters must be added to the magnetic track data in order for the Printer Driver to know which data is to be encoded, which tracks to encode, when the track data stops and starts and so forth.
Page 169: Reviewing Tracks 1, 2 And 3 (In Table Format)
Data Entry Sending data to Track 1 ~1%JULIE ANDERSON^623-85-1253? Sending data to Track 2 ~2;0123456789? Sending data to Track 3 ~3;0123456789? DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Field Valid Characters Separator ASCII 32-95 (See the table below.) ASCII 48-63 (See the table below.)
Page 170: Reviewing The Ascii Code And Character Table
RESTRICTED USE ONLY Reviewing the ASCII Code and Character Table ASCII Code Character space " & DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) ASCII Code Character ASCII Code < > Fargo Electronics, Inc. Character 5-57...
Page 171: Using The Overlay / Print Area Tab
By default, this option is set to print and overlay the entire card. To customize the overlay and/or print area, select one of the options listed under "Overlay / Print Area." DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 172: Using The Overlay / Print Area Dropdown Menu
Using the Overlay / Print Area dropdown menu Step Procedure Select the Full Card option for the Printer to overlay and/or print the entire card. Select the Defined Area(s) option for the Printer to overlay and/or print only in the selected and defined area or areas.
Page 173: Using The Overlay / Print Area Dropdown Menu (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area dropdown menu (continued) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 5-60...
Page 174: Using The Overlay / Print Area
(Important: In this mode, the overlay is completely disabled so it will not be applied.) Caution: An overlay or an overlaminate must protect dye-sublimation printing or it will quickly begin to wear or fade. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 5-61...
Page 175: Using The Overlay / Print Area (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Overlay / Print Area (continued) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 5-62...
Page 176: Using The Defined Area Option
Select the Defined Area(s) option to activate the card grid in the upper half of the window. It is through this card grid that up to five (5) Defined Areas can be assigned. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-63...
Page 177: Using The Defined Area Option (Continued)
Measure the total size of the desired area and enter those dimensions into the dimension boxes. (Note: The minimum size an area is .2" x .2" / 5mm x 5mm.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Karen Atkins Access Level-2 ID# 1234478 1.9“...
Page 178 X and Y boxes. (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 179: Using The Defined Area Option (Continued)
Procedure a. Print the card design and observe how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.
Page 180: Using The Defined Area Option (Continued)
Delete an area by using the Defined Area arrows to select the area and click on the Delete button. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-67...
Page 181: Using Security Options (Visual Security Solutions)
The following actions will occur when one of the Visual Security locations is selected.  The Overlay / Print Area will be disabled.  The Security Options become selectable. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-68...
Page 182: Selecting Orientation - Landscape Under Card Tab
Step Procedure Select the Landscape radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (A to D), as shown in this window. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-69...
Page 183: Selecting The Visual Security Solutions Dropdown Menu (A To D)
Selecting the Visual Security Solutions dropdown menu (A to D) Step Procedure Click on the Visual Security Solutions dropdown menu (below) under the Landscape - Orientation (see above) to use the options shown in this display. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-70...
Page 184: Selecting Orientation - Portrait Under Card Tab
Step Procedure Select the Portrait radio button (below) under Orientation under the Card Size tab to use the Visual Security Solutions (E to H), as shown in this window. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-71...
Page 185: Selecting The Visual Security Solutions Dropdown Menu (E To H)
Selecting the Visual Security Solutions dropdown menu (E to H) Step Procedure Click on the Visual Security Solutions dropdown menu under the Portrait - Orientation (see above) to use the options shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-72...
Page 186: Selecting The Verimark Radio Button
(Note: When VeriMark is selected a rectangle-sized area is excluded, HoloMark uses a square sized area.) Click on the VeriMark radio button (below) for the rectangle-sized area. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-73...
Page 187: Selecting The Holomark Radio Button
RESTRICTED USE ONLY Selecting the HoloMark radio button Step Procedure Click on the HoloMark radio button (below) for the squared-area size. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-74...
Page 188: Reviewing The Custom Verimark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: VeriMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: VeriMark Card (Portrait - Orientation) - 4 positions (below) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-75...
Page 189: Reviewing The Custom Holomark Card (Custom Graphic In A 2D Foil)
(A to H), as shown in the Portrait and Landscape samples below. Sample 1: HoloMark Card (Landscape - Orientation) - 4 positions (below) Sample 2: HoloMark Card (Portrait - Orientation) - 4 positions (below) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-76...
Page 190: Using The K Panel Resin Tab
Resin black text is desirable due to its sharp, saturated black coloring and resin black bar codes are often required by Ultra Violet barcode readers to ensure readability when scanned.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-77...
Page 191: Selecting From The Print All Black With K Panel Options
TrueType fonts and/or are not printing with the resin black panel. (Note: The Printer Driver will print areas of the image where it finds black coloring with the print Ribbon's resin black (K) panel as specified by each of the following options.
Page 192: Selecting The Full Card Option
Selecting the Full Card option Step Procedure Select the Full Card option for the Printer Driver to print the resin black (K) panel for all black found within all areas of the image. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 193: Selecting The Defined Area(S) Option
Selecting the Defined Area(s) option Step Procedure Select the Defined Area(s) option for the Printer Driver to print the resin black (K) panel for all black found only in a desired and defined area or areas. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 194: Selecting The Undefined Area(S) Option
Step Procedure Select the Undefined Area(s) option for the Printer Driver to print the resin black (K) panel for all black found only in the space outside the defined areas. (Note: In the card grid, black indicates the area in which the resin black (K) panel will be printed.)
Page 195: Selecting The Defined Area(S) Function
(0,0). This square represents the first defined area. (Note: Changing the orientation of the card in the Card Tab will change the appearance of this Tab.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 196: Selecting The Defined Area(S) Function (Continued)
Measure the total size for the area and enter those dimensions into the dimension boxes. (Note: The minimum size an area can be is .2" x .2" / 5mm x 5mm.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Karen Atkins Access Level-2...
Page 197 (Note: The card grid lines are spaced at .2 inch / 5mm intervals.) a. Print the card design and note how the image is oriented on the card as it ejects from the Printer. (Note: The location of a defined area is based on the card orientation as it exits the Printer.) b.
Page 198: Selecting The Defined Area(S) Function (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. Continued on the next page DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 5-85...
Page 199: Selecting The Defined Area(S) Function (Continued)
RESTRICTED USE ONLY Selecting the Defined Area(s) function (continued) Refer to the previous procedure. X=1.4“ DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Karen Atkins Access Level-2 ID# 1234478 * 172355* Y=0.2“ Continued on the next page Fargo Electronics, Inc. 5-86...
Page 200 RESTRICTED USE ONLY Fargo Electronics, Inc. Selecting the Defined Area(s) function (continued) Refer to the previous procedure. Continued on the next page DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 5-87...
Page 201: Selecting The Defined Area(S) Function (Continued)
Delete an area by using the Defined Area arrows to select the area and clicking on the Delete button. (Note: If all areas are deleted, the K Panel Resin options will automatically be deselected.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page...
Page 202: Selecting The Print Ymc Under K And Print K Only Options
(Note: When this option is selected, all black in the designated areas will print only with the resin black (K) panel.) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-89...
Page 203: Using The Printer Supplies Tab
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Printer Supplies tab Use the options on this tab to view information about the Ribbon installed in the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 5-90...
Page 204: Reviewing The Ribbon Information
RESTRICTED USE ONLY Reviewing the Ribbon Information Step Procedure Use the Ribbon information to determine which Ribbon is being used to print with and its part number. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-91...
Page 205: Reviewing The Ribbon Level Indicator
RESTRICTED USE ONLY Reviewing the Ribbon Level Indicator Step Procedure Use the Ribbon Level indicator to view approximately how much Ribbon is left. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-92...
Page 206: Using The Printer Calibration Utility
Printer's internal settings. (Note: The Card Printer is equipped with an internal adjustment mode programmable through the Settings dialog box. This dialog box is accessible only if the Printer is powered ON, it is in Ready Mode and it is properly connected to the PC.) Caution! These settings are optimized at the factory.
Page 207: Using The Image Darkness Option
Printhead heat. Caution: If the value is set too high, the Ribbon may jam or even break. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. to enter a negative to enter a positive value and...
Page 208: Using The Print Top Of Form Option
10 equals about .030"/. 8mm, which is about the same as the thickness of a standard CR-80 size card. Caution: If the negative value is set too high, the print Ribbon may break. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-95...
Page 209: Using The Print End Of Form Option
(Note: When adjusting this value, keep in mind that cards always remain in the same position while moving through the Printer.) The diagram (below) represents how the end of form will move in relation to the fixed card position as a positive or negative Print End of Form value is entered.
Page 210: Using The Print Left Of Form Option
Maximum Adjustment Range: The maximum adjustment range is ±127.  As a rule, 10 equals about .030"/. 8mm. This is about the same as the thickness of a standard CR-80 size card. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-97...
Page 211: Using The Magnetic Encoder Voltage Offset Option
(Note: The required encoder voltage for the cards will need to be known in order to properly set the Encoder Voltage Offset value. This information should be available through the card manufacturer or reseller). DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-98...
Page 212: Adjusting The Hi-Co Voltage Offset
((((36500/(((9+4.6)/1.23)-1))-2670)/39.0625) – 40)X-1 = 15  Change the Mag Hi-Co Voltage Offset value. I.E 15 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-99...
Page 213: Adjusting The Lo-Co Voltage Offset
((((36500/(((1.5+4.6)/1.23)-1))-2670)/39.0625) – 126)X-1 = -42  Change the Mag Lo-Co Voltage Offset value. I.E -42 Use the Diagnostic Utility to run a Magnetic Self test and verify encoded quality. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-100...
Page 214: Using The Mag Top Of Form Option
Using the Mag Top of Form Option Use this option only if the Printer has a built-in Magnetic Stripe encoder. (Note: If so, use this option to shift the starting point of where the Printer will begin encoding the magnetic track data on a card's Magnetic Stripe.
Page 215: Using The Mag Top Of Form Option (Continued)
RESTRICTED USE ONLY Fargo Electronics, Inc. Using the Mag Top of Form Option (continued) DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 5-102...
Page 216: Using The Ribbon Tension Option
Enter a positive value to increase the contrast of the LCD display on the front of the Printer. Enter a negative value to decrease the contrast of the LCD display on the front of the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 5-103...
Page 217: Section 6: Cleaning
RESTRICTED USE ONLY Section 6: Cleaning The Card Printer is built to require a minimum amount of maintenance. Nevertheless, there are a few procedures you can perform on a regular basis or as needed to ensure the best possible performance...
Page 218: Using The Required Supplies
RESTRICTED USE ONLY Using the Required Supplies For the maintenance procedures outlined for the Printer, you will need a Printer Cleaning Kit, available from the reseller. This kit includes the following:  Printhead Cleaning Swabs pre-moistened with 99.99% isopropyl alcohol for cleaning the Printer's Printhead.
Page 219: Cleaning Procedures
Open the Printer's Front Cover. Remove print ribbon Use a Printhead Cleaning Swab from the Printer Cleaning Kit (P/N 085976) to gently rub back and forth over the entire length of the printhead 3 to 4 times Once the Printhead is completely dry, replace the ribbon cartridge and close the Printer.
Page 220: Cleaning The Card Feed And Cleaning Rollers
The Card Feed Rollers move the card throughout the print process. The Cleaning Roller removes dust particles from a blank card as it feeds into the Printer. Cleaning these Rollers will help prevent card jams and card contamination and will ultimately lead to better print quality and extended Printhead life.
Page 221: Cleaning The Printer's Interior
RESTRICTED USE ONLY Cleaning the Printer's Exterior The Printer has a durable casing that should retain its luster and appearance for many years. Clean it only with a Cleaning Pad from the Printer Cleaning Kit. Caution: Do not use cleaning solvents of any kind or spray the Printer’s exterior...
Page 222: Section 7: Packing The Card Printer
Wipe it down with a lint-free cloth. Clean the Printhead with a alcohol swab. Pack the Printer in the original carton and packing materials. Ensure to enclose any necessary paperwork, test cards, etc. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 223: Section 8: Board Level Diagnostics
 To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 224: Sensor And Motor
Use this table as a reference tool for Board Level Diagnostics Motor Location Print Drive Stepper Print Headlift Ribbon Drive DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Low Range VDC Present .02 1, 3 Not Depressed (+, -) 0 - .17...
Page 225: Section 9: Menu Option Tree
Section 9: Menu Option Tree Accessing the Menu Option Structure Tree When the Printer is powered on and sitting idle, a MENU option appears above the center softkey button. Use this menu option to access the functions, as shown below. Refer to the Menu Option Structure Tree for all available menu options.
Page 226: Section 10: Firmware Upgrades
Fargo Electronics, Inc. Section 10: Firmware Upgrades Introduction The DTC300/DTC300M Card Printer/Encoder - Firmware Upgrade Document (Rev. 1.3) and this section are identical. They both provide step-by-step procedures for upgrading the Firmware on these Printers. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2)
Page 227: Requirements
To prevent equipment or media damage, take jewelry off of fingers and hands, as well as thoroughly clean hands to remove oil and debris before working on the Printer. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-2...
Page 228: Downloading Firmware
RESTRICTED USE ONLY Downloading Firmware Step Procedure Open the Fargo Diagnostic Utility (located in the Programs folder), as shown below.  Click on the Start icon on the desktop.  Select the Programs folder.  Select the Fargo folder. ...
Page 229 Downloading Firmware (continued) Step Procedure Use the Select a printer to continue dropdown menu to select the Printer. a. Click on the Download Firmware button under Step 1:, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 230 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure a. Check that the Computer has an active internet connection. b. Click on the Yes button, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-5...
Page 231 This will launch the Fargo Support page  Click on the Firmware selection box.  Using the drop down menu select the Printer.  Click on the Go button, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-6...
Page 232 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Printer name under Printer Firmware to begin the download, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-7...
Page 233 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Save button to save the file, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-8...
Page 234 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Save button to save the file to the computer’s Desktop, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-9...
Page 235 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Close button to close this dialog when the download is completed, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-10...
Page 236 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure From the computer’s desktop, double click on the Firmware .exe file to un-zip it, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-11...
Page 237 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Browse button on the WinZip Self-Extractor window, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-12...
Page 238 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Select the Desktop, then click on the OK button in the Browse for Folder dialog, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-13...
Page 239 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Unzip button in the WinZip Self-Extractor window to unzip designated files, as shown below DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-14...
Page 240 RESTRICTED USE ONLY Downloading Firmware (continued) Step Procedure Click on the Select Firmware File button under Step 2: in the Fargo Diagnostic Utility window, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-15...
Page 241 Step Procedure  Select the Desktop dropdown menu.  Click on the .frm file.  Click on the Open button, as shown below. This completes the Downloading Firmware procedure. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-16...
Page 242: Placing The Printer In The Firmware Upgrade Mode
Caution: Turn off the Printer and unplug the power cord from the Printer. Press and hold down the Power and Pause buttons on the Printer, as shown below. Continue to hold down both the Power and Pause buttons as the power is reapplied, hold the buttons down for two (2) seconds after the power has been restored and then release.
Page 243 RESTRICTED USE ONLY Placing the Printer in the Firmware Upgrade Mode (continued) Step Procedure Ensure that the Printer LCD displays this message: as shown below Upgrade Firmware Send File Now. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-18...
Page 244: Sending The Firmware File
Step Procedure Ensure that the Printer LCD displays this message: Upgrade Firmware Send File Now From the Fargo Diagnostic Tool click on the Send Firmware button, as shown below. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-19...
Page 245 RESTRICTED USE ONLY Sending the Firmware File (continued) Step Procedure Upon successful completion of the Firmware Update, the Printer will restart. The procedure is now completed. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 10-20...
Page 246: Section 11: Fargo Technical Support
Step Procedure Refer to Section 3: General Troubleshooting Contact the Fargo Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for additional technical assistance. Contact Fargo Technical Support via the Web: http://www.fargosupport.com Position a phone near the Printer and Computer so Fargo technicians can help to help troubleshoot the Printer(s).
Page 247: Reading The Serial Numbers On A Fargo Printer
You can determine when your card Printer was manufactured by reading directly from the serial number (affixed to your card Printer). 1. Year Built: The first two digits in the serial number indicate the year that the Printer was manufactured.
Page 248: Section 12: Reviewing The Spare Parts List
Section 12: Reviewing the Spare Parts List Reviewing the DTC300/DTC300M Spare Parts List DTC300/DTC300M ID Card Printer Recommended Spare Parts List Effective Date: As shown with list For current pricing see http://www.fargopartner.com/support_services/ DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) 12-1...
Page 249: Section 13: Glossary Of Terms
U.S. Manufactures prior, or in addition, to acceptance by ISO. Institute) AS400 An IBM operating system running on a main frame. DTC500 Fargo Printers are built with fonts saved in the Printer memory so users of AS400 can write escape codes and print from the Printer.
Page 250 Buffer A block of memory, in the Printer or PC, that holds print files until the processor is ready to print them. Cable...
Page 251 Compressed air Air stored in a tank or produced by an aerosol can, delivered by through nozzle at a high speed. Used in the Printer to blow out debris. Contrast The degree of difference in luminance of two areas.
Page 252 A small array of mechanical switches installed on the board that can In-line Package be configured to change Printer operations including providing a Switches) variety of self-tests. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Continued on the next page 13-4...
Page 253 Typically, it works as a pass-through device and is connected in serial to the parallel cable. The smallest unit of an image that the Printer is able to produce. The smaller the dot, see dot pitch, the sharper the image.
Page 254 The device in the Printer that accepts smart cards with an ISO Station smart card contact station. This allows the user to write to the smart card chip with a standard RS-232 interface in the back of the Printer or with the optional built-in encoder. Edge-to-Edge Refers to the maximum printable area on a card resulting in printed cards with virtually no border.
Page 255 EPROM A microchip based non-volatile memory storage device that cannot (Electronically be rewritten in the field. Firmware for many Fargo Printers is stored Programmable Read on these chips and so a change of the chip is necessary for an Only Memory) upgrade.
Page 256 Glossy / Matte A smooth polished surface in comparison to a rougher matte surface. Fargo matte cards have a surface index (Ra) of approximately 65 microinches while glossy have a Ra = 3. Glossy PVC A card made of PVC with a smooth polished surface (Surface roughness of approximately 0 - 10 micro-inches).
Page 257 HiCo (High The coercivity value of magnetic media between 2500 - 4000 Oe Coercivity) (ISO 7811-6). Fargo's High Coercivity encodes at 2750 Oe. HTML (HyperText A standard protocol used to format text files for use in a browser Markup Language) or on the Internet.
Page 258 A standard method of signaling for a bi-directional parallel of Electrical and interface on personal computers. To ensure proper Printer Electronics communications and image output, Fargo recommends a parallel Engineers 1284) interface cable that complies with this specification. Image A collection of pictures or graphical elements that compose the visual features on a card.
Page 259 Ribbon and film. LoCo (Low The coercivity value of magnetic media between 250 - 600 Oe Coercivity) (ISO 7811-2). Fargo's Low Coercivity encodes at 300 Oe. LPT Port (Line The system abbreviation for a PC's parallel Printer port. Printer Port)
Page 260 System) computer's operations and applications. The Driver used for any given OS will differ from other platforms. The correct version Driver must be loaded for the Printer to interface with the OS and the application to print. Output Any product of the Printer including card image, encoded data and lamination.
Page 261 Peripheral Any device that is attached externally to a PC. These often share the same data cable or port as a Printer and may be the source of communication problems. DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc.
Page 262 Print Job A file of one or more cards for the Printer to print, including image data and Printer functions, transmitted through the parallel interface and at times stored temporarily in the print buffer and spooler.
Page 263 Card technology, usually by communicating through a built-in antenna. Prox Card Encoder The Fargo prox card encoder uses an HID ProxPoint® Plus reader mounted on the e-card docking station inside the Printer/encoder. The ProxPoint is a "read only" device producing a Wiegand signal that is converted to RS-232 using a Cypress Computer Systems CVT-2232.
Page 264 Parallel wires held flat in a row by plastic insulation. RibbonTraq A Fargo Electronics method of placing bar code-like marks on the transition area between color panels. These marks are arranged for detection by a reflective Sensor array for the identification of Ribbon type and the Ribbon position.
Page 265 Simplex Single-sided printing. SmartGuard An application from Fargo Electronics that allows users to prevent access to the Printer through the use of a personally encoded smart card. SmartGuard™ SmartGuard is a Printer security option that uses a custom access card and a built-in reader to restrict Printer access.
Page 266 Term Definition Spooling Rather than moving a print job directly to the Printer, the job is written to the disk so that the user can access the application faster while Windows takes care of printing in the background. SS (Start Sentinel) The character denoting the end of a magnetic data string.
Page 267 A font format that produces each character using a mathematical equation, rather than a graphical representation, resulting in a much sharper, cleaner image. UltraCard The Fargo brand of card stock, recommended for use in Fargo Printers, with the necessary glossy surface and composed of PVC. UltraCard III...
Page 268 The designation of colored Ribbon by the panels of color in the order in which they are printed: Yellow (Y), Magenta (M), Cyan (C), Black (K), Overlay (O), Black (K) (used for backside, black only printing). DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. 13-20...
Page 269: Section 14: Index
Card Input Hopper, 2-8 Card Input Hopper Capacity, 2-2 card orientation, 5-66 card output, 5-95 Card Size, 2-13 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. card stock scratches, 4-41 Card Surface, 2-13 cards look pixilated or grainy, 4-53...
Page 270 6-2 Fargo Technical Support, 11-1 Fargo Technical Support via the Web, 11-1 FCC, 2-1 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. feed card into encoder, 4-5 Field Separator (FS), 5-55 Film, 13-7...
Page 271 Magnetic Track Selection option, 5-45 Magnetic Verify, 13-11 maximum adjustment range, 5-96, 5-101 MB (Megabyte), 13-12 Media, 13-11 Memory, 2-3, 13-12 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Menu, 13-12 Metallic Resin, 2-10 Monitor, 5-20 Monochrome, 13-12...
Page 272 Resolution, 2-4, 13-16 RFI (Radio Frequency Interference), 13-16 RGB (Red/Green/Blue), 13-16 Ribbon, 13-16 Ribbon / Cards, 1-2, 5-4, 6-1, 8-1 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Ribbon cable, 13-16 ribbon Panels, 5-23 Ribbon Sensor Calibration, 4-54...
Page 273 USB (Universal Serial Bus), 13-20 USB Port, 2-8 Using Clean Printer Option, 5-11 Using the Image Color tab, 4-49 DTC300/DTC300M Card Printer/Encoder User Guide (Rev. 2.2) Fargo Electronics, Inc. Verify data encoded, 4-15 Vertical / Horizontal adjustment arrows, 5-40 Vertical / Horizontal Image Position settings, 4-50...

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Fargo DTC300 User Manual

Table of Contents

Section 1: Introduction

Section 2: Specifications

Section 3: Setup and Installation Procedures

Section 4: General Troubleshooting

Section 5: Printer Adjustments

Section 6: Cleaning

Section 7: Packing the Card Printer

Section 8: Board Level Diagnostics

Section 9: Menu Option Tree

Section 10: Firmware Upgrades

Section 11: Fargo Technical Support

Section 12: Reviewing the Spare Parts List

Section 13: Glossary of Terms

Section 14: Index

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