Server Information You Need; Operating System Information You Need - HP ProLiant ML100 Series User Manual

If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
o
information about Care Pack
•
In other locations,
(http://welcome.hp.com/country/us/en/wwcont

Server information you need

Be re contacting HP technical support, collect the following information: fo
•
Explanation of the issue, the first occurrence, and frequency
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Any changes in hardware or software configuration before the issue sur
•
Third-party hardware information:
Product name, m
o
Company name
o
•
Specific hardware configurati
Product name, model, and serial numbe
o
Number of processors and speed
o
Number of DIMMs
o
List of controllers and NICs
o
List of co
o
List of any
o
Network configuratio
o
•
Specific software informati
Operatin
o
List of th
o
PCAnyw
o
Verifica
o
Verification
o
Verification of latest firmwar
o
•
Results from attempts to clear NVRAM

Operating system information you need

Depe nd ng on the problem, you may be a i
the informati on listed in the
Microsoft® operating systems
Collect the f ollowing information:
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
s, refer to the HP website
see the Contact HP worldwide (in English) webpage
odel, and version
on:
and their size and speed
nnected peripheral devices
other optional HP or Compaq hardware
n
on:
g system information ("Operating system information you
ird-party, HP, and Compaq software installed
here information, if installed
tion of latest drivers installed
of latest ROM/BIOS
e on array controllers and drives
following sections, based on operating system used.
(http://www.hp.com/hps
act.html ).
r
sked for certain pieces of information. Be prepared to access
).
faced
need" on page 79)
Troubleshooting 79