Common Problem Resolution - HP ProLiant ML100 Series User Manual

Disconnect any peripheral devices not required for testing (any devices not necessary to power up
5.
the server). Do not disconnect the printer if you want to use it to print error messages.
Collect all tools and utilities, such as a Torx screwdriver, loopback adapters, ESD wrist s
6.
software utilities, necessary to troubleshoot the problem.
HP recommends you ha

Common problem resolution

Loose connections (on page 43)
Se rvi ce notifications (on page 43)
Firmware updates (on page 43)
DIMM handling guidelines (on page 44)
Hard drive guidelines
SAS and SATA hard drive LED combinations (on page 44)
Loose c onnections
Action:
•
Be sure all power cords are securely connected.
•
Be sure all cables are properly aligned and securely connected for all external and inter
components.
•
Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
•
If a fixed cable tray is available for the
are routed correctly through the tray.
•
Be sure each device is properly seated. Avoid bending or flexing circuit board
components.
•
If a device has latches, be sure they are completely closed and locked.
•
Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
•
If problems continue to occur, remove and re
f or b ent pins or other damage.
Service notifications
To view the latest service notifications, refer to the HP
Selec t the appropriate server model, and then click the Troubleshoot a Problem link on the product page.
Firmware upda tes
Download firmwa
•
The HP S
•
The most recent version of a par cular server or option firmware from the HP Support w
(http://www.hp.com/support
ve access to the server documentation for server-specific information.
("SAS and SATA hard driv
r e updates from the f
mart Components a vailable on the HP Support website
ti
)
e guidelines" on page 44)
server, be sure the cords and cables connected to the server
install each device, checking the connectors and sockets
website (http://www.hp.com/go/bizsupport
ollowing locatio ns:
trap, and
nal
s when reseating
(http://www.hp.com/support
ebsite
Troubleshooting 43
).
)