D Service And Support; System Design, Integration, And Support; Information And Support When You Need It - HP E30 User Manual

D Service and Support

System Design, Integration, and Support

The hardware, utility software, and any operating system or environment software
supplied by Hewlett-Packard provide an enhanced, industry-standard base. A
network operating system, utilities, and application software have been added to
create your complete system.
The most effective source of system and software support is the organization that
designed and configured your complete system. This can be a reseller, a
consultant, or your company's information systems department.
The organization that worked with you to define your application and
configuration—including hardware or software not supplied by HP—knows your
unique operating procedures and can provide local, personal, and uniquely
responsive support.
Your Authorized HP Reseller is backed by special HP resources; your company's
information systems department is normally backed by a Response Center
telephone support contract from HP.
If you have designed and configured the system yourself, you are filling the role of
reseller, consultant, or information systems department yourself—and you must
work with the different hardware and software manufacturers to obtain assistance.
Refer to each manufacturer's documentation for information on obtaining
telephone support, repair service, World Wide Web, Internet FTP, BBS, and/or
automated fax support. If you are performing system integration, we recommend
that you subscribe to CompuServe, as described later in this chapter.
For topics that require on-site visits or continuing contact, such as network design,
performance tuning, and mainframe communication, paid consulting is available
from value-added resellers, independent consultants, and HP's Professional
Services Organization.

Information and Support When You Need It

Hewlett-Packard offers a complete set of support and information sources—each
discussed in this chapter:
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