Server Information You Need - HP DL120 - ProLiant - G5 User Manual

IMPORTANT:
page 74) and operating system information
page 75) before contacting HP for support.
For the name of the nearest HP authorized reseller:
•
In the United States, see the HP US service locator webpage (http://www.hp.com/service_locator).
•
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).
For HP technical support:
•
In the United States, for contact options see the Contact HP United States webpage
(http://welcome.hp.com/country/us/en/contact_us.html). To contact HP by phone:
Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a
o
week. For continuous quality improvement, calls may be recorded or monitored.
If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more
o
information about Care Packs, refer to the HP website (http://www.hp.com).
•
In other locations, see the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).

Server information you need

Before contacting HP, collect the following:
•
All information from any troubleshooting efforts to this point.
•
A printed copy of the system and operating environment information and a copy of any historical
data that might be relevant. If possible, obtain an electronic copy of this information to send by e-
mail to a support specialist. To collect this information, run the Survey Utility (if available) and refer
to the server documentation.
•
A list of the system components:
Product, model, and serial number
o
Hardware configuration
o
Add-on boards
o
Monitor
o
Connected peripherals such as tape drives
o
•
A list of all third-party hardware and software:
Complete product name and model
o
Complete company name
o
Product version
o
Driver version
o
•
Any notes describing the details of the problem, including recent changes to the system, the events
that triggered or are associated with the problem, and the steps needed to reproduce the problem.
•
Notes on anything nonstandard about the server setup.
•
Operating system information
Collect the appropriate server information
("Operating system information you
("Server information you
("Operating system information you
need" on page 75)
need" on
need" on
Troubleshooting 74