WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
o
Boot.ini
o
Memory.dmp
o
Event logs
o
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
o
a problem
IRQ and I/O address information in text format
o
•
An u
pdated Emergency Repair Diskette
•
If HP
drivers are installed:
V
ersion of the drivers used
o
List o
f drivers
o
•
The d
rive subsystem and file system information:
N
umber and size of partitions and logical drives
o
F
ile system on each logical drive
o
•
Current level of Micros
•
A list of each third-party hardware co
•
A list of each third-party software component in
•
A detailed description of the problem an
Linux o
pe ting systems
ra
Collect the following information:
•
Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/red
•
Kernel version in use
•
Output from the following commands (performed by root):
lspci -v
o
uname -a
o
cat /proc/meminfo
o
cat /proc/cpuinfo
o
rpm -ga
o
dmesg
o
lsmod
o
ps -ef
o
ifconfig -a
o
chkconfig -list
o
mount
o
•
Contents of the following files:
/var/log/messages
o
oft® Windows® Service Packs and Hotfixes installed
mponent installed, with the firmware revision
d any associated error messages
stalled, with the version
hat-release)
Troubleshooting 80