Server Information You Need; Operating System Information You Need; Microsoft Operating Systems - HP ProLight Server Troubleshooting Manual

Server information you need

Before contacting HP technical support, collect the following information:
Explanation of the issue, the first occurrence, and frequency
Any changes in hardware or software configuration before the issue surfaced
Third-party hardware information:
Product name, model, and version
Company name
Specific hardware configuration:
Product name, model, and serial number
Number of processors and speed
Number of DIMMs and their size and speed
List of controllers and NICs
List of connected peripheral devices
List of any other optional HP or Compaq hardware
Network configuration
Specific software information:
Operating system information
List of third-party, HP, and Compaq software installed
PCAnywhere information, if installed
Verification of latest drivers installed
Verification of latest ROM/BIOS
Verification of latest firmware on array controllers and drives
Results from attempts to clear NVRAM

Operating system information you need

Depending on the problem, you may be asked for certain pieces of information. Be prepared to access
the information listed in the following sections, based on operating system used.

Microsoft operating systems

Collect the following information:
Whether the operating system was factory installed
Operating system version number
A current copy of the following files:
WinMSD (Msinfo32.exe on Microsoft® Windows® 2000 systems)
Boot.ini
Memory.dmp
Event logs
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having
a problem
IRQ and I/O address information in text format
("Operating system information you need" on page 139)
Contacting HP 139