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Configuration of the ACD System
Step 3: Configure ACD Server Components
Step 3F: Set Up ACD
Note See the Strata ACD System Administrator Guide on the Strata CIX ACD CD-ROM for more
details.
This module is where all the parameters for the ACD operation are defined including all Agents,
Supervisors, and Actions.
1.
Make Strata ACD visible:
Right click on the ACD item in
the Net Server Service tree,
choose Show Service.
If ACD is not listed in the
services, start it by clicking
Start > Programs > Toshiba >
ACD.
2. Ensure the Module is
operational: Log in (default
user/password is Admin/
Admin).
The Strata ACD window
appears (shown right).
3. Set Up ACD Log Files: Open the Strata ACD window. Select Setup > Show Activity. When the
Strata ACD Events window opens, right click on an open area in the window. Select Set Log
Sizes. Toshiba recommends these values:
Scroll Buffer = 1000 lines
File Buffer Size = 10,128 Kbytes
No Files = 12 files
Right click on Start Log and define the path to save the file.
4. Open Strata ACD Administrator: Go to the Start button and select Programs > Toshiba >
Strata ACD Administrator.
This administration program provides the screens for defining the Agents, Supervisors, Actions
and ACD Groups. Refer to the Strata ACD System Administrator Guide for details. The last two
pages describe where and how to record custom announcements for each ACD group.
Step 3G: Set Up TKI
1.
Open the TKI window. Select File > Events. Right click on the TKI Events Window.
2. Select Set Log Sizes. Toshiba recommends these values:
Scroll Buffer = 1000 lines
File Buffer Size = 10,128 Kbytes
No Files = 5 files
Right click on Start Log and define the path to save the file.
Step 3H: Reboot PC
This step is used to verify that all ACD functions have started automatically.
22
Strata CIX ACD Installation
6145
06/2012
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