Toshiba STRATA CIX Effective Call Center Management Installation Manual page 22

Automatic call distribution
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Software Installation
Strata Unifier Network ACD (Optional)
To view the Node status
Click the Status button from the CSTA main screen.
...or click the Unifier software icon from the Task bar.
The status screen is described on the following page.
Clicking the Strata Unifier software icon brings up the Unifier Status screen (shown below).
Table 1
Column Type
Type
Identifier
Status
Maximum Delay (ms)
Network Delay Calls
Node Down
Tandem Calls
8
Strata Unifier Status
Description
Indicates the type of node, i.e; a switch
Indicates the Node ID
Monitors the status of the node to the Unifier connection. There are four states:
Out-of-Service, Connecting, Running, and Stalled.
Indicates the longest time interval between a pair of CSTA events for two
nodes.
Indicates the number of times congestion occurred to ACD application for one
node. One count = one call.
Number of times Out-of-Service / Back in service occurred due to switch off
link for one node.
Number of times call supervised signal occurred to ACD application for one
node.
One count = one call.
Note See State Diagram on following page.
Strata CIX ACD Installation
06/2012

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