Toshiba STRATA CIX Effective Call Center Management Installation Manual page 7

Strata CIX ACD Dialogic Installation Checklist
This checklist only highlights important installation information.
1
Make sure that your kit contains the following items:
p
Strata CIX Call Center Solutions Application Software and Documentation Library
CD-ROM Dialogic Driver Installation CD
p
Strata CIX ACD System Administrator Guide
p
Strata CIX ACD Installation Guide
p
Toshiba ACD dongle
p
(Optional) Strata Unifier dongle (for Network ACD); (Optional) Insight dongle
2
p
For multi-node LANs, make sure that all ACD Agents, Supervisors, and related personnel,
such as Attendants, and the associated voice mail system are located in the appropriate
nodes.
p
Refer to the PC manual for installation procedures for the computer.
p
Refer to Chapter 2 of this manual to configure the voice boards for the ACD PC.
p
(Optional) Strata Unifier dongle (for Network ACD)
3
p
Refer to Chapter 2 – Dialogic Board Installation and perform all of the steps under Step 1.
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Set up PC for Networking
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Connect Voice Board to Telephone Lines
p
Install License Key(s)
4
Refer to Chapter 2 – Dialogic Board Installation and perform all of the steps under Step 2. You
must obtain a license from the Toshiba FYI web site for:
p
CIX ACD
p
TASKE (Optional MIS software)
p
Insight (Optional MIS software)
There is a separate starter kit for Insight, that contains the Call Center Solutions
Note
CD-ROM, installation information and the Insight License Key
Inventory ACD Starter Kit Contents
Install Hardware
Prepare ACD PC
Register License(s)