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Step 3C: License Verification
1.
To verify the license, click on Services tab > Copykey from the Net Server (shown below).
The right column of this screen displays the features and capacities licensed. Please check the
number of agents from T_EA or T_BA. The following is detailed descriptions for each license
value listed in the screen:
Important! Please note that the purchased license may not work if other non-purchased items
are activated.
•
SFES total points contains a combination of the following:
•
Call Router – 75 points
•
Database Assistant – 110 points
•
Net Server – 40 points
•
Voice Assistant – 22 points per Voice Assistant port
•
DFES points represent 22 points per Net Phone user.
•
T_AD points represent:
•
Strata ACD – 3 points for Enhanced Strata ACD or 1 point for Basic Strata ACD
•
T_EA or T_BA contains the number of agents. (Example shows 200 agents.)
•
E_MAN shows the maintenance expiration date. (Example shows 4/22/03.)
Strata CIX ACD Installation
06/2012
Configuration of the ACD System
Step 3: Configure ACD Server Components
17
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