Table Of Contents - Toshiba STRATA CIX Effective Call Center Management Installation Manual

Contents
Introduction
Installation with HMP ...................................................................................................................... iii
Installation with Dialogic Boards ..................................................................................................... iii
User Guides and Manuals ............................................................................................................... v
Chapter 1 - Licenses
Strata CIX License ................................................................................................................................. 1
Network ACD ................................................................................................................................... 1
MAS Systems......................................................................................................................................... 1
Dialogic Based Systems ........................................................................................................................ 2
Install License Key(s) ...................................................................................................................... 2
License(s) Generation for Strata ACD............................................................................................. 2
Chapter 2 - Software Installation
Strata CIX ACD Software....................................................................................................................... 5
Strata Unifier Network ACD (Optional)................................................................................................... 6
Install from CD-ROM ....................................................................................................................... 6
Strata Unifier Application ................................................................................................................. 7
Install Optional Software (Clients).......................................................................................................... 9
Set Up Optional Software....................................................................................................................... 9
Chapter 3 - Configuration of the ACD System
Prior to Installation ............................................................................................................................... 11
Chapter 4 - Dialogic Boards
Connecting Voice Board(s) to Telephone Lines...................................................................................23
Voice Board Software .......................................................................................................................... 25
Voice Boards (D/4PCI, D4PCIUF, D/120JCT-LS) ......................................................................... 25
Basic Settings for Voice Boards...........................................................................................................26
Analog Voice Boards ..................................................................................................................... 26
Troubleshooting ................................................................................................................................... 27
Strata CIX ACD Installation 06/2012
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