Table of Contents
Advertisement
4. Set up OAI log files: Select the Events tab. Right click, select Set Log Sizes. Toshiba
recommends these settings:
Scroll Buffer = 1000 lines.
File Size = 10,128 Kbytes
Number of Backup Log Files = 32 files
Click OK.
5. Define the phones to be used for Agents: Select the OAI Devices tab, then define the type of
each phone to be used by Agents and the ACD feature button location (see table below) for
each device.
To automate this process, use "Synch Table with Switch" to extract all extension information
from the switch. Then verify Keyset Type, Display Type and Button Assignment. It is strongly
recommended to remove unnecessary phones after "Synch Table with Switch" is used.
Phones that are listed without displays will get audible tones in place of LCD messages for
prompting to enter information.
Notes
•
This data must agree with button assignments made earlier in "DKT Feature Support." Click
eManager > Advanced Configuration > Station > Key Programming.
•
Even when using a Phantom DN to log in, the PDN must be entered here.
6. Define Add-on module or DSS consoles to be used for Agents: If Add-on modules or DSS
consoles are used for Agents, select the OAI Devices tab, then define the type of device to be
used by Agents and the ACD feature button location for each device. Unique ACD button
assignments for these devices are listed below.
Strata CIX ACD Installation
Feature Keys 1~20
ADM1 Feature Keys 1~20
ADM2 Feature Keys 1~20
ADM 1
ACD Button Assign.
410
420
409
419
408
418
407
417
406
416
405
415
404
414
403
413
402
412
401
411
06/2012
Configuration of the ACD System
Step 3: Configure ACD Server Components
Value
(enter into Devices Table)
1~20
401~420
421~440
ADM2
ACD Button Assign.
430
440
429
439
428
438
427
437
426
436
425
435
424
434
423
433
422
432
421
431
19
Advertisement
Table of Contents
