Table of Contents
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Introduction
This document provides the overview of the installation process for Strata ACD on the Strata CIX
system.
Organization
This document is divided into two chapters—HMP and Dialogic Board Installation. The chapters
cover the following major steps for installing ACD:
Installation with HMP
Licenses
•
•
Prepare Strata CIX
Configure ACD Server Components
•
Install Optional Software (Client)
•
•
Set Up Optional Software
Installation with Dialogic Boards
•
Prepare ACD PC
License(s)
•
Prepare Strata CIX
•
•
Install Software
Configure Voice Board Software
•
Set Up Net Server
•
•
Install Optional Software (Client)
Set Up Optional Software
•
Strata CIX ACD Installation
06/2012
iii
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