Strata Unifier Application - Toshiba STRATA CIX Effective Call Center Management Installation Manual

Automatic call distribution
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Strata Unifier Application

To Launch the Strata Unifier Application
1. Right click the Strata Unifier software icon on from your Task bar.
2. Click Launch Unifier. The CSTA
Unifier main screen displays.
3. In the TCP/IP Port: field, set up
the TCP/IP port number you
wish to use to communicate with
the Level2OAI of ACD.
Note This port # must be different
than the Port number
assigned for ACD in the CIX I/
O Device programming.
To Add Nodes
1. Click the Add Node button. A
Node dialog box displays.
2. Enter the Node ID, Address and
Port, then click OK.
Important!
The Add Node button
To verify Node Information
On the Unifier CSTA Link screen (shown above), click the + in CIX Nodes to see details
pertaining to each node.
Strata CIX ACD Installation
is disabled if:
– You do not have the Unifier license.
– You assign more nodes that what the system is licensed for.
06/2012
Strata Unifier Network ACD (Optional)
Click to view Node ID,
TCP/IP Address and Port
information.
Software Installation
7

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