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Installing MaxAgent for Lync
When the preparation steps are done, follow these steps on the client
machine:
1.
Close all Windows applications.
2.
Insert the MaxAgent for Lync CD into the CD-ROM drive.
3.
Open the MaxAgent for Lync folder and run the Setup program in
that folder, following the installation instructions as they appear.
Alternatively, if your system administrator has loaded MaxAgent for Lync
on a shared network server, you can copy the files in the MaxAgent for
Lync folder and the Shared folder to your desktop machine and run the
MaxAgent for Lync Setup program.
Uninstalling MaxAgent for Lync
1.
From the Windows Start menu, choose Control Panel > Add/Remove
Programs > MaxAgent for Lync.
2.
Click Remove and follow the instructions.
Automatic Upgrade
Each time you start MaxAgent for Microsoft Lync, a comparison is made
with the version of MaxACD that is running on the server. If your version
of MaxAgent is out-of-date, you are prompted to upgrade. If you
automatically upgrade, the MaxAgent startup is terminated and a software
upgrade session is started. Restart MaxAgent to run the newer version.
Note: For remote MaxAgent users outside the firewall, TCP port 10050
must be open to allow an automatic upgrade. Also, performing an
automatic upgrade over the Internet requires the sending of 15 MB
files over the WAN, so it may take some time to complete the
process.
4 MaxAgent for Lync Manual
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