Customizing How Messages Play; Showing Or Hiding Tabs - Altigen MaxAgent User Manual

Alert Type
• Disable – Disable the screen pop alert.
• Screen Pop – When a new call comes in while MaxAgent is mini-
mized on the taskbar, the MaxAgent window pops up. You can then
answer the call or perform other actions. For MaxAgent to pop up, you
cannot have closed the application entirely.
• Audio Beep – You hear a beep you when you have a call.
• Auto Close – The pop up window closes after you end the call.
Queue Alert Options
• Screen Pop – When a new call enters the queue, the MaxAgent win-
dow pops up.
• Audio Beep – You hear a beep you when you have a call.
• Auto Close – The pop up window closes after you end the call.
• Waiting time longer than – A window pops up when a call has been
waiting in queue longer than the time you specify here.
• Calls in queue exceed – A window pops up when the number of calls
in queue exceeds the number you specify here. You must close the
window manually.
The window shows the "exceeds" alert only when the threshold is
first crossed. For example, if you set the threshold at 3, the window
pops up only when the CIQ count changes from 3 to 4; it will not
open again if the CIQ count increases further.

Showing or Hiding Tabs

You can choose which tabs you want to display in MaxAgent by right-
clicking in the space to the right of the tabs in the main window and
selecting the tabs you want to show.
When no tabs appear in the main window, you can click Voicemail (which
displays the Voicemail tab). Or you can configure the tabs in the
Configuration window's Customization > Tab Layout screen.
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