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• Name – The caller ID information, if available.
• Date/Time – The date and time of the call.
When you sort on Date/Time, the calls are sorted by last disconnected
and not in the order the call was received. It is therefore possible to
have a record with an earlier timestamp followed by a record with a
later timestamp.
Also, the timestamp for call data is based on the client system, while
the timestamp for voicemail messages is from the MaxACD server.
Thus, the times displayed here may not match those in the voicemail
view in the main window.
• Duration – The duration of the call.
• DNIS – The DNIS digits collected, if available.
• Group – The group number or name.
• Note – A note attached to the call. If you entered a note in the User
Data field of the call, that note appears here. You can also enter a note
on the History tab by double-clicking the Note field and typing your
note.
Click the Delete button to delete selected calls in the history list. Click the
Delete All button to delete the entire call history list.
Viewing Workgroup Status
Click the WG Status tab to view the real-time status of each workgroup
you're a member of.
34 MaxAgent for Lync Manual
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