Using Maxcall - Altigen MaxAgent User Manual

To associate a call in progress with an account code,
1. Click the Account button or right-click the number and choose
Account Code from the menu.
2. If a list opens, select an account code and click OK. If a list does not
open, enter a code in the field and click OK.
Note: Do not enter an account code while recording; doing so will
disconnect the call.
To change the account code for a call in progress, repeat the steps above,
entering the new account code.

Using MaxCall

You can use MaxCall to transmit a campaign-specific caller ID for a call,
and leave a corresponding pre-recorded message if the call goes to
voicemail.
When you log into MaxAgent, select the Enable Max Call check box on
the login page.
The MaxCall tab contains the following information:
• Phrase – List of the phrases (scripts) that have been recorded.
• Date – The date that phrase was recorded or last modified.
• Duration – The duration of the phrase (hh:mm:ss)
• Notes – Notes you entered about the phrase; double-click that cell to
enter notes.
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