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Agents Working Without a Desktop
Workgroup agents who don't have a desktop to run MaxAgent can use
"Agent Extension Dial Tone" to handle most agent operations.
The MaxACD server provides a special number for this; any call routed to
this number from Lync through a Sip-Tie Trunk will be regarded as a
feature code request call. Once the call is connected, you will hear a dial
tone; at that point, enter a feature code (for example, #54 or #56) to perform
an operation.
18 MaxAgent for Lync Manual
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