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Information includes:
• Number – The workgroup number
• Name – The workgroup name
• Login/Out – Whether you are currently logged in or logged out
• CIQ – The current number of calls in the queue
• CIQ > SLT – The number of calls in queue greater than the service
level
• Longest QT – The longest queue time
• New VM – New voicemail messages
• Logged In – The number of agents logged in to each group
• Busy – The number of agents who are busy
• Unavailable – The number of agents who are not available
• Idle – The number of agents who are idle
• Service Level % – The percentage of calls that exceed threshold
Viewing Workgroup Performance
Click the Performance tab to view statistics on workgroup calls and direct
calls. The data is collected from midnight.
MaxAgent for Lync Manual
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