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• Connected – The call is connected
• Dial Tone – A dial tone is present, and MaxAgent is ready to dial out
• Error – Receipt of an error tone
• Hold – The call is on hold
• SIP Hold – The workgroup call is on hold
• Idle – The extension is not in use
• Play – Playing voicemail messages
• Record – Recording an introductory message
• Ringback – The caller sees this state while the callee's phone is
ringing
• Ringing – An outgoing call is ringing another phone or an incoming
call is ringing your phone
Name – The name of the person on the other end of the call, if available
Number – The phone number at the other end of the call
Group – Your workgroup number for this call
DNIS – The DNIS number, if appropriate
Duration – The duration of the call
Conference – Indicates the conference host
User Data – The data entered by an agent and carried with a trunk call
IVR Data – This field is filled by the IVR
You can right-click a call to access a context menu for that call. Then select
from commands available for that call.
Tabbed Pages
Eight tabbed pages are available on the bottom half of the MaxAgent
screen.
MaxAgent for Lync Manual
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Table of Contents
