Redialing; Placing Calls On Hold - Altigen MaxAgent User Manual

Smart Tags – If you configured MaxAgent to enable Smart Tags, you can
call phone numbers from Internet Explorer by clicking a number in IE that
has a dotted underline, or from Microsoft Office programs by selecting
Dial By MaxClient from a Smart Tag beside the number. See Configuring
Max Smart Tags for details.

Redialing

To redial the last number called, click Redial. If the Redial button is not on
your MaxAgent screen, you can display it by right-clicking in the command
button area, choosing Customize Toolbar Buttons, and adding Redial to
the list.
Or, you can click the History tab and click the last number you dialed.

Placing Calls on Hold

To place an active call on hold, click the Hold icon in the pop-up. The state
of the call changes to a hold state and you will hear the dial tone. You may
also hear "hold" music.
Click here to place the call on hold
To reconnect, click Resume Call.
Click here to resume the call
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