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Intergraph InterServe 600 Series System Setup

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InterServe 600 Series
System Setup
DHA016850
December 1996

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  • Page 1 InterServe 600 Series System Setup DHA016850 December 1996...
  • Page 2 The software discussed in this document is furnished under a license and may be used or copied only in accordance with the terms of the license. No responsibility is assumed by Intergraph for the use or reliability of software on equipment that is not supplied by Intergraph or its affiliated companies.
  • Page 3 Power Input Rating The unit’s power input rating can be found in the InterServe 600 Series System Introduction. Product ID Information Product ID information (serial number and model number) can be found on the back of the base unit. FCC Compliance This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.

  • Page 5: Table Of Contents

    Finding System Hardware Information ................x Getting Documentation and Training ................xi Getting Telephone Support ....................xi Using the Intergraph Bulletin Board Service ..............xii Using the Intergraph FAXLink..................xiii Finding Intergraph on the Internet................... xiii Learning About System Ergonomics................xiii 1 Getting Started ......................
  • Page 6 Obtaining Windows NT Updates..................18 3 Configuring the BIOS ....................19 Using AMIBIOS Setup..................... 19 Setup Menu........................20 Standard ......................20 Advanced ......................21 Chipset ....................... 23 Peripheral ......................25 Utility Menu ........................27 Detect Master ..................... 27 Detect Slave ....................... 27 Security Menu ........................
  • Page 7 PC Card does not work, or is not recognized ............. 41 Network Errors......................... 41 Cannot connect to other systems on LAN............41 Cannot plot to network plotter on LAN ............. 41 5 Installing System Software ..................43 Before You Begin ......................43 Windows NT Server 4.0....................
  • Page 8 viii...

  • Page 9: Preface

    Preface InterServe 600 Series System Setup describes setting up and configuring your InterServe 615, 625, 635, or 645 system for use. About This Document InterServe 600 Series System Setup is organized as follows: Chapter 1, “Getting Started,” describes how to unpack and set up the server hardware, prepare for software configuration, and start the system.

  • Page 10: Finding Operating System Information

    The System Reference is not delivered with the system. You can get the System Reference for your system from the Intergraph Bulletin Board Service (IBBS) or from Intergraph’s File Transfer Protocol (FTP) site. The System Reference is available in Microsoft Word format and PostScript format.

  • Page 11: Getting Documentation And Training

    Outside the United States, contact the Intergraph subsidiary or distributor from which you purchased your Intergraph product to place an order. To find information on training for Intergraph products, or to enroll for an available class, contact Intergraph Training Solutions at 1-800-240-3000.

  • Page 12: Using The Intergraph Bulletin Board Service

    A brief description of the question or problem. Using the Intergraph Bulletin Board Service Available 24 hours a day, 7 days a week, the Intergraph Bulletin Board Service (IBBS) is an electronic forum for Intergraph customers to exchange information with Intergraph's technical and marketing staff, and with other Intergraph customers.

  • Page 13: Using The Intergraph Faxlink

    Using the Intergraph FAXLink You can use the Intergraph FAXLink to get technical support information by fax 24 hours a day, 7 days a week. From a touch-tone phone or fax machine phone: Call 1-800-240-4300 to get new user instructions, an index listing of available documents, and an overview of the categories of available information.

  • Page 15: Getting Started

    Intergraph system software (diskettes) and documentation InterSite Server Monitor software (diskettes) and documentation (InterServe MP-635 and MP-645). If you ordered a monitor from Intergraph, its carton contains the following items: Monitor and power cord Video cable (15-pin, beige, 32 inches)

  • Page 16: Placing System Components

    Placing System Components When placing the system components, keep these guidelines in mind: Place the base unit in a location where air can circulate freely around it. The front and back panels should each have at least a 3-inch clearance. Do not expose the system to high levels of dust, smoke, or moisture.
  • Page 17 CAUTION If you are not using cables supplied by Intergraph, use shielded cables to prevent excessive electromagnetic interference (EMI). Intergraph cables are designed to reduce the amount of EMI produced by the system.

  • Page 18: Installing The Raid Disk Drives

    CAUTION If the server is not connected to a UPS, data loss can occur if there is a power failure. If your server does not have an internal RAID disk array, go to “Prepare for Windows NT Setup” later in this chapter to prepare to start and configure the system. WARNING Do not turn on system power until you are ready to configure Windows NT Server.

  • Page 19: Checking The Installation

    All hardware is properly and securely installed. The cables are properly attached from the system to the peripherals. If using an Intergraph UPS, the UPS starts automatically when the power cord is connected to the wall outlet and the AC receptacle on the UPS.

  • Page 20: Preparing For Windows Nt Setup

    Documentation for any expansion boards purchased from Intergraph. Several blank, formatted diskettes available to create backup diskettes containing system software. Intergraph backup diskettes delivered with your system. Depending on your system configuration, these diskettes may include the following: Software Diskette Name...
  • Page 21 If the system is connected to a network, obtain and record the following information from your network administrator: Computer name for your system: Workgroup name (if the system will be part of a workgroup): Domain name (if the system will be part of a Windows NT domain): Security role for your system in the Windows NT domain -- primary domain...

  • Page 22: Prepare For Windows Nt Setup

    The Windows NT delivery media contain software and drivers for both Reduced Instruction Set Computing (RISC)- and Intel-based systems. When installing Windows NT distribution files, make sure to install them from the \ 386 directory (the Intel software directory) on the delivery media.

  • Page 23: Going Through Windows Nt Setup

    QFE update software contains fixes for operating system problems or limitations on your Intergraph system, and is only shipped with the system if it is needed. If QFE update software is shipped with the system, you should...

  • Page 24: Creating A Repair Disk Or A Startup Diskette

    Refer to Version Manager Help for information on creating Intergraph system software and other diskettes. Check the Intergraph Bulletin Board Service (IBBS) and vendor bulletin boards frequently for new and updated drivers. Creating a Repair Disk or a Startup Diskette If you did not create an Emergency Repair Disk during Setup, select Repair Disk to create one.

  • Page 25: Configuring The System

    Open Display in the Windows NT Control Panel, and use the Display Properties dialog to install and configure the Intergraph G95 video display driver. Install the driver from the diskette you created using Version Manager (refer to Chapter 1 for information about Version Manager).

  • Page 26: Changing The Default Video Display Driver

    Changing the Default Video Display Driver After configuring the video display and restarting the system, you should configure the system to use the Intergraph video display driver by default. To change the default video display driver: Open System in the Windows NT Control Panel. The System dialog displays.

  • Page 27: Configuring The Sound Processor

    A multi-sync monitor is selected, but a graphics display device with different video timings (such as an Intergraph InterVue monitor) is connected to the system. Select the appropriate monitor type as described previously. The monitor selection set by the MGA Monitor application is inappropriate for the monitor connected to the system.

  • Page 28: Installing Megaraid Power Console Software

    Installing MegaRAID Power Console Software To monitor and administer the system’s RAID disk array while running Windows NT Server, you must install the MegaRAID Power Console software after configuring Windows NT Server. Install the software from the diskette you created using Version Manager (refer to Chapter 1 for information about Version Manager).

  • Page 29: Installing And Configuring Lansafe Ups Software

    To change startup type for device drivers that control PC Card hard disks: Open Devices in the Windows NT Control Panel. The Devices dialog displays. Highlight the device in the Device list; then select Startup. The Device dialog displays. Under Startup Type, select the appropriate startup type; then select OK. In the Devices dialog, select Close.

  • Page 30: Disabling Command Queuing

    14. Restart the system. Refer to the LanSafe III documentation for instructions on using the LanSafe III software. Disabling Command Queuing To improve standalone system performance and to improve performance with some high- performance SCSI peripherals, you should disable command queuing in the Windows NT Registry.

  • Page 31: Installing Qfe Update Software

    (that is, at the time Windows NT was installed), along with the standard Windows NT drivers. CAUTION Once you have created all of your user accounts and have finished configuring the system, Intergraph recommends that you create an Emergency Repair Disk using the utility. RDISK Use this utility to update the Emergency Repair Disk any time you change your system’s...

  • Page 32: Installing The Intersite Server Monitor

    Service Packs from Microsoft’s World Wide Web and FTP sites free of charge. CAUTION If Intergraph provides a Service Pack through the IBBS or with a product or system, it has been certified against Intergraph hardware as described in the announcement of its availability.

  • Page 33: Configuring The Bios

    The BIOS version displays as the system starts, with a message similar to the following: AMIBIOS (C) 1996 American Megatrends Inc., (C) 1996 Intergraph Corporation (782XX) To start AMIBIOS Setup: Restart the system. The following message displays:...

  • Page 34: Setup Menu

    To change a parameter’s value, move the pointer to a parameter and click the mouse button. An Options menu displays allowing you to select one of the choices. When you are at the main menu in AMIBIOS Setup, press to exit. If the Save Changes and Exit option is highlighted, press to exit and any changes you made ENTER...

  • Page 35: Advanced

    The floppy disk drive B parameter is preset to Not Installed, unless an optional drive has been installed before shipment. Do not change the parameter unless you install an optional floppy disk drive. To change the floppy drive parameters: Select the Floppy A or Floppy B icon. Press the up and down arrow keys or click in a box to select the correct parameter for the floppy disk drive.
  • Page 36 System Boot Up Sequence This parameter specifies the device sequence for system boot up. The default is C:, A:, which means the system attempts to boot from drive C first. If unsuccessful, it attempts to boot from drive A. By default, C: is the system hard disk drive and A: is the floppy disk drive. Change this parameter to A:, C: to boot the system from a diskette in the floppy disk drive.

  • Page 37: Chipset

    IDE Master LBA Mode This parameter enables Logical Block Addressing (LBA) mode for master hard disks connected to the IDE controller. LBA mode translates the physical parameters of the hard disk to logical parameters, permitting the use of disk space beyond 528 MB. IDE Slave LBA Mode This parameter enables LBA mode for slave hard disks connected to the IDE controller.
  • Page 38 Primary PCI SCSI This parameter activates the PCI-based SCSI controller on the system board when set to Enabled (the default). The SCSI controller can be disabled by changing the value to Disabled. Secondary PCI SCSI This parameter, available only on deskside systems, activates the PCI-based SCSI controller on the riser card when set to Enabled (the default).

  • Page 39: Peripheral

    Installed Memory Speed InterServe 600 series servers use 60 ns memory SIMMs, so this parameter is set to 60 ns by default. The other choice is 70 ns, which should not be used. If you set this parameter to 70 ns, the system will not boot.
  • Page 40 Serial Port2 This parameter enables the use of serial port 2 on the system board by selecting a memory address for the port. The values are Auto (default), Disabled, 3F8h, 2F8h, 3E8h, and 2E8h. When set to Auto, the I/O controller selects an available address. The 3xxh and 2xxh values correlate to a serial port, address range, and interrupt as defined by the following table.

  • Page 41: Utility Menu

    Utility Menu The Utility Menu allows the system to detect installed IDE drives. If an IDE controller is installed, use DetectMaster and Detect Slave to detect the IDE drives. For information on setting an IDE device to master or slave, refer to the documentation accompanying the drive. Detect Master Detect Master searches for the master IDE device.

  • Page 42: Anti-Virus

    To disable a password: Select the Password icon. Key in the current password. Press twice. A message displays notifying you that the password is disabled. ENTER Anti-Virus The Anti-Virus option checks for the presence of a virus on an IDE drive configured as the boot device.

  • Page 43: Optimal

    Select Yes to accept the values, or No to reject them. Exit AMIBIOS Setup. The system will automatically restart with the values in effect. Optimal Selecting the Optimal icon loads the best-case values that optimize system performance. The system is delivered using the Optimal BIOS default values. If the CMOS RAM corrupts, the Optimal defaults are loaded during reboot.

  • Page 44: Reprogramming The Bios

    (SCU) to reassign those resources. Refer to “Assigning System Resources for Option Boards” later in this chapter. To reprogram the flash EPROM: Connect to the Intergraph Bulletin Board Service (IBBS) via modem. Refer to the Preface for instructions. From the TOP menu, go to Intergraph Product Centers, Systems and Networking, File Libraries, and Delivered Drivers;...

  • Page 45: Changing The System Boot Sequence

    Shut down and power off the system; then restart the system. At the MS-DOS command prompt, type: flash The following messages display: Intergraph flash programming utility Reading 782XX.ROM . Programming flash EPROM Flash EPROM updated. Reboot the system by turning the power off.

  • Page 46: Assigning System Resources For Option Boards

    Click the System Boot Up Sequence parameter. The Options menu displays, with a choice of boot sequences. The default is C:, A:, CDROM, which designates the system hard disk drive (C:) as the initial boot device, followed by the floppy disk drive (A:). Click the A:, C:, CDROM option to reverse the boot sequence;...
  • Page 47 Use the arrow keys or the mouse to select Step 2 from the SCU Main Menu. Then press to add a board that was not detected or has not been installed. INSERT A prompt displays requesting you to copy the configuration files needed to configure the system.
  • Page 48 From the SCU Main Menu, select Step 2, then press 6. The ISA Board Definition Menu displays as shown in the following figure. Enter the data specified in the manufacturer’s configuration instructions. NOTE Use the and arrow keys to move the cursor from field to field. Once inside the DMA, IRQ, and Ports fields, press to display the sub-fields for entering the information.

  • Page 49: Troubleshooting

    4 Troubleshooting Use this chapter to help determine the causes of some common problems that can occur with the server. This chapter describes the following types of problems: System power errors System boot errors Video errors Other hardware errors Network errors NOTE If you need assistance for system problems, the Customer Response Center phone number is 1-800-633-7248.

  • Page 50: System Boot Errors

    System Boot Errors Series of beeps and error message displays Number of Beeps - Message Explanation and Solution 1 - Refresh Failure Bad memory refresh circuitry on the system board. Remove and re-install the SIMMs. If error continues, replace SIMMs. 2 - Parity Error Parity error in the first 64 KB block of memory.

  • Page 51: System Hangs After Bios Initializes

    System hangs after BIOS initializes Reason Solution Incorrect memory speed set in the BIOS. Change the “Installed Memory Speed,” parameter under Chipset in AMIBIOS Setup to 60 ns. See Chapter 3. One or more processors is not active Reason Solution The voltage regulator module for the CPU Open the base unit and reseat the voltage is not correctly installed.

  • Page 52: Incorrect Number Of Processors Displays

    Incorrect number of processors displays Reason Solution Faulty CPU Determine faulty CPU by swapping CPUs until the faulty one is found. CPU not properly seated into the socket. Ensure all CPUs are properly installed. Voltage Regulator Module (VRM) not Ensure all VRMs are properly installed. properly installed.

  • Page 53: Invalid Configuration Information For Slot Xx" Message Displays

    “Invalid configuration information for SLOT XX” message displays Reason Solution System is not properly configured to Run the System Configuration Utility and recognize the new ISA option board. set the board to its proper configuration according to manufacturers instructions. DMA bus time-out message displays Reason Solution Failure in DMA bus logic has occurred.

  • Page 54: Other Hardware Errors

    Other Hardware Errors CD-ROM drive LED does not light Reason Solution CD-ROM drive power cable is not attached. Open the base unit and ensure power cable is properly attached. Floppy disk drive/combo drive LEDs do not light Reason Solution Disk drive power cable is not attached. Open the base unit and ensure power cable is properly attached.

  • Page 55: Pc Card Does Not Work, Or Is Not Recognized

    PC Card does not work, or is not recognized Reason Solution Defective PC Card is installed. Insert another PC Card to verify the combo drive works. PC Card is not compatible with operating Replace with compatible PC Card. system. PC Card installed or removed improperly. Verify proper card installation or removal.

  • Page 57: Installing System Software

    5 Installing System Software Complete the procedure outlined in this chapter if you must re-install Windows NT Server software on your Intergraph system. Most of these steps are described in more detail in the operating system documentation delivered with your system.

  • Page 58: Updating The Operating System

    Service Packs from Microsoft’s World Wide Web and FTP sites free of charge. CAUTION If Intergraph provides a Service Pack through the IBBS or with a product or system, it has been certified against Intergraph hardware as described in the announcement of its availability.

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