Epicenter Database - Extreme Networks EPICenter Guide Manual

Troubleshooting
Problem: Browser client software loads and allows login, but data is missing or other problems arise.
Clear your browser's cache, exit the browser, and restart it. This frequently clears up miscellaneous
start-up problems in the client.
In Internet Explorer, clear cache by selecting Internet Options under the Tools Menu, then clicking
Delete Files under the Temporary Internet Files section of the General tab.

EPICenter Database

Problem: DBBACKUP utility will not run (in Solaris) if LD_LIBRARY_PATH variable is not set
correctly
In order for DBBACKUP to run, the
<install_dir>/database/bin
There are some needed
Problem: Database server will not restart after incorrect shut down
If the EPICenter server is shut down incorrectly, the database may be left in an invalid state. In this case,
an "Assertion failed" error may occur when attempting to restart the server.
To recover the database in Windows XP or Windows 2003 Server, do the following:
1 Open a DOS command window.
The following commands assume you have accepted the default installation location,
c:\Program Files\Extreme Networks\EPICenter 6.0
different location, substitute the correct installation directory in the commands below.
2 Go to the EPICenter install directory:
cd c:\Program Files\Extreme Networks\EPICenter 6.0\database\bin
3 Add the EPICenter database directory to your path:
set path=c:\Program Files\Extreme Networks\EPICenter 6.0\database\bin;%path%
4 Execute the following commands:
database\bin\dbeng9.exe -f ..\database\data\basecamp.db
database\bin\dbeng9.exe -f ..\database\data\epicenter.db
5 Watch the output from this command. If the database program indicates it cannot recover the
database, delete the database log:
del basecamp.log
and try executing the previous commands again:
database\bin\dbeng9.exe -f ..\database\data\basecamp.db
database\bin\dbeng9.exe -f ..\database\data\epicenter.db
6 If the database is successfully recovered, restart the server.
If the database cannot be recovered, you will need to restore the database from a backup. See
Appendix C in the EPICenter Reference Guide for instructions on restoring the database from a
backup.
182
LD_LIBRARY_PATH
(by default,
/opt/ExtremeNetworks/EPICenter6.0/database/bin
files in that directory. (10051)
.so
environment variable must include the path
. If you have installed EPICenter in a
EPICenter Concepts and Solutions Guide
).