Using The Browser-Based Client (Windows Only) - Extreme Networks EPICenter Guide Manual

Troubleshooting
In Windows, if you have EPICenter installed in the default directory, this would be
c:\Program Files\Extreme Networks\EPICenter 6.0\client\bin runclient.exe DEBUG DEBUG
In Linux or Solaris, if you have EPICenter installed in the default directory, this would be
/opt/ExtremeNetworks/EPICenter6.0/client/bin/runclient DEBUG DEBUG
Log files for the installed client can be found in

Using the Browser-based Client (Windows Only)

NOTE
After a problem occurs, prior to pointing the browser to the EPICenter server, it is recommended that you clear all
browser cache information, including disk cache, and close and re-open the browser.
If you are a user with an Administrator role, you can run the client in a debug mode in the browser by
following these steps:
1 Run the Reports feature.
2 From the Reports menu, under the EPICenter Server category, select Debug EPICenter.
3 Select the Set logging level link.
4 Select Info from the Client Debug Level drop-down list, and click Submit.
5 Exit and restart the client to have the debug level take effect.
Log files for the browser client are place in
would be
C:\Documents and Settings\<user name>\.epicenter
Enable the Java Console
To facilitate problem diagnosis, you can attempt to duplicate the problem with the Java Console
enabled. To enable the Java Console, do the following:
1 From the Windows Start menu, select Programs, then Java Plug-in Control Panel and launch the
Control Panel.
2 On the Basic page, click the Show Java Console check box.
3 Click Apply.
The next time you launch the EPICenter client, the Java Console will start automatically.
NOTE
Running with the Java Console displayed may reduce the performance of the EPICenter client.
There is limited space for Java Console messages; once the console log file is filled, no more messages
will be recorded. If you are trying to duplicate a problem, clear the Java Console log file periodically by
clicking the Clear button at the bottom of the window.
You can close the Java Console by clicking the Close button at the bottom of the window. However,
once it is closed, it can only be restarted by closing and restarting the browser.
180
<EPICenter_install_dir>/logs
<user_home>/.epicenter
.
. For example, in Windows this
.
EPICenter Concepts and Solutions Guide