Chapter 12: Support And Troubleshooting; Support; Troubleshooting - Euphonix MC Media Application Controller Operation Manual

Euphonix Media Application Controller Operation Manual

Chapter 12: Support and Troubleshooting

The MC is a professional control surface engineered to operate flawlessly for years.
However, it is a complex machine with many delicate electronic components, and
things can go wrong. Euphonix provides a one year warranty on the MC and CM408T
modules (see Appendix A: Service Programs).
If you are having trouble with your MC, these sections can either resolve the problem
or provide useful troubleshooting information for our technical support personnel.
12.1

Support

Euphonix maintains a support section for the MC on our website:
http://www.euphonix.com/support/mc.htm. This page has the latest versions of:
• the EuCon software (for both workstations and the MC);
• this manual;
• constantly expanding FAQ section.
If you cannot find an answer for your question in this manual, consult the FAQ section
to see if it is answered there.
Those who purchased their MC through a VAR (value-added reseller such as GC Pro)
are supported by that reseller. Euphonix does not provide service directly to VAR cus-
tomers. This avoids confusion between Euphonix and your VAR regarding your MC
and its support needs. System 5-MCs are supported only by Euphonix.
12.2

Troubleshooting

If you are having problems with your MC or System-5 MC:
1. Look for a solution in the Common Issues and Solutions section below.
2. Then try the Euphonix website's FAQ or technical bulletins.
3. If you still are unable to solve your issue, contact your VAR (if applicable) or
Euphonix for support.
Our technical support phone hours (650-855-0412) are Monday through Friday
9 AM – 5 PM. The website is always available.
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