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Table 3-4 Troubleshooting - HP Surestore 160ex - Optical Jukebox User Manual

Hp surestore optical disk jukeboxes user's guide - c1160-90015.
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Table 3-4
Operating the Jukebox
Troubleshooting
Troubleshooting
Problem
Jukebox won't power on.
Poweron selftest failed
and DEVICE FAILED
displays
DEVICE FAILED
displays.
Hardware Error #61
(External SCSI cables) is
reported.
Power to the jukebox
failed while a disk was in
the drive and the display
did not return to READY
after the power came back
on.
*
Ensure that the SCSI bus is inactive before removing power to the jukebox.
Removing power to a device on an active SCSI bus can cause data loss and/or
problems with the SCSI interface.
3-34
What to do
Ensure that power cord connections are tight.
Ensure that the power switch is ON (located on
the lower right side of the jukebox rear panel).
Ensure that the power outlet is operating.
Replace the power cord with a known good one.
If steps above are unsuccessful, call your service
representative.
Power cycle the jukebox.*
If the poweron test continues to fail, press
, write down the displayed error code, and
ENTER
call your service representative.
Ensure that only one SCSI device type
(single-ended OR differential) exists on the SCSI
bus.
Verify that the SCSI interface selection switch is
set correctly (either single-ended or differential).
Verify that the terminator is the correct type
(single-ended or differential).
If steps above are unsuccessful, call your service
representative.
Power cycle the jukebox.*
If READY does not display (poweron test is
unsuccessful), switch off the power. Do not
move the unit! Moving the unit risks damaging
the optical drive. Call your service
representative.
Chapter 3

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