HP Surestore 160ex - Optical Jukebox User Manual page 70

Operating the Jukebox
Troubleshooting
Problem
Disk inserted in the
mailslot but MAILSLOT
EMPTY displays
Disk inserted in the
mailslot but DEST NOW
FULL displays
Disk inserted in the
mailslot but
TRANSPORT FULL
displays
Disk inserted in the
mailslot but MAILSLOT
SENSOR displays
Disk eject attempted but
an EJECT ERROR
message displays.
*Ensure that the SCSI bus is inactive before removing power to the jukebox.
Removing power to a device on an active SCSI bus can cause data loss and/or
problems with the SCSI interface.
3-36
What to do
The mailslot sensors do not detect a disk in the
mailslot.
• Remove and then replace the disk fully into the
mailslot. If the same error reappears, the mailslot
sensors may be defective. Contact your service
representative.
The jukebox moved a disk into the slot you chose
before your load command executed.
• Press , select another slot for the disk,
CANCEL
and then reattempt a load.
The disk transport mechanism already contains a
disk.
• Refer to your host and application
documentation for recovery procedures. If no
procedures are available, call your service
representative.
The jukebox mailslot sensors may have failed.
• Remove and then re-insert the disk. If this does
not correct the problem, call your service
representative.
• Press . Attempt to eject the disk again.
CANCEL
• If the light bar on the front panel is orange, cycle
power to the jukebox* and try to eject the disk
again when READY displays.
• If there is no disk in the mailslot and this error
message repeats, call your service representative.
Chapter 3