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Troubleshooting - HP Surestore 160ex - Optical Jukebox User Manual

Hp surestore optical disk jukeboxes user's guide - c1160-90015.
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Troubleshooting

This section provides steps you can take when problems occur during operation. To
troubleshoot problems, first refer to the procedures in this troubleshooting section. If
these procedures do not correct the problem, check the HP web site at
www.hp.com/isgsupport/optical/index.html and the other support services listed in
Appendix A.
NOTE
If a service call is necessary, gather the following information before calling:
For problems that may be related to your host computer system or jukebox
application software, refer to that documentation for guidance.
Chapter 3
model of your jukebox
serial number
brand and model of your host computer
brand and model of your host computer SCSI adapter
jukebox application software you are using and its version
any jukebox driver separate from your jukebox application software and the
version of this driver
Operating the Jukebox
Troubleshooting
3-33

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