Other Industry Resources; Getting Technical Help - Brocade Communications Systems StoreFabric SN6500B Administrator's Manual

For additional Brocade documentation, visit the Brocade SAN Info Center and click the Resource
Library location:
Release notes are available on the MyBrocade website and are also bundled with the Fabric OS
firmware.

Other industry resources

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For additional resource information, visit the Technical Committee T11 Web site. This website
provides interface standards for high-performance and mass storage applications for Fibre
Channel, storage management, and other applications:
For information about the Fibre Channel industry, visit the Fibre Channel Industry Association
website:
For information about the Key Management Interoperability Protocol standard, visit the OASIS KMIP
Technical Committee website:

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General Information
2. Switch Serial Number
Fabric OS Encryption Administrator's Guide (SKM/ESKM)
53-1002721-01
http://www.brocade.com
White papers, online demos, and data sheets are available through the Brocade website at
http://www.brocade.com/products-solutions/products/index.page.
Best practice guides, white papers, data sheets, and other documentation is available through
the Brocade Partner website.
http://www.t11.org
http://www.fibrechannel.org
https://www.oasis-open.org/committees/tc_home.php?wg_abbrev=kmip
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Switch model
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Switch operating system version
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Error numbers and messages received
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supportSave command output
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Detailed description of the problem, including the switch or fabric behavior immediately
following the problem, and specific questions
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Description of any troubleshooting steps already performed and the results
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Serial console and Telnet session logs
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syslog message logs
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