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When you send data or press the Load/Eject button, the
platen rotates but the printer does not feed the paper.
Cause
The paper release lever is set
to the single-sheet position.
The paper has come off the
tractor.
The paper has been fed back
to the standby position.
Paper feeding is crooked or the paper jams.
Cause
The paper supply is
obstructed.
The paper supply is not
aligned with the printer.
The paper supply is too far
away from the printer.
The holes on the sides of the
paper are misaligned.
The paper thickness lever is
set incorrectly.
8-12
Troubleshooting
What to do
Move the paper release lever to the
tractor position.
Reattach the paper to the tractor as
described in "Loading continuous
paper with the tractor" on page 3-14.
Press the Load/Eject button to load
the paper.
What to do
Make sure the paper supply is not
obstructed by a cable or some other
object.
Make sure you align your paper
supply with the paper loaded in the
tractor so the paper feeds smoothly
into the printer. See "Positioning
your continuous paper supply" on
page 3-13.
Make sure that your paper supply is
within 1 meter (3 feet) of the printer.
Check that the holes on the sides of the
paper are aligned with each other.
Also make sure the sprocket units are
locked and their covers are closed.
Set the paper thickness lever to match
the thickness of your paper. See
"Adjusting the paper thickness lever"
on page 3-5.
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