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Page 7: Paper Handling
Chapter 1 Paper Handling Selecting a Paper Source Your printer can print on a wide variety of paper types, including single sheets, continuous paper, multipart forms, labels, envelopes, postcards, overlapping forms, and continuous forms with labels. Caution: Do not use paper that is folded (except envelope flaps), creased, curled, torn, stained, or stamped.
Page 8 Paper source: Tractor Paper source: Paper guide, automatic sheet alignment unit (option) ABCDEFGHIJ 1234567 Paper Handling...
Page 9: Paper Source And Paper Types
Paper source: Cut-sheet feeder (option) Note: Be sure to load paper with the printable side up. Paper source and paper types Basically, there are two paper types and three paper sources. The table below shows the relationship between paper sources and paper types, as well as paper loading and ejecting orientation.
Page 10 Paper path Paper source selection Continuous Tractor Tractor paper * Single Paper guide or automatic sheet Manual/CSF sheets ** alignment unit (option) Cut-sheet feeder (option) Manual/CSF * Continuous paper includes labels, multipart forms, continuous forms with labels, overlapping multipart forms, and overlapping multipart forms with labels.
Page 11: Adjusting The Paper-Thickness Lever
Adjusting the Paper-Thickness Lever You can get the best printing quality by adjusting the paper-thickness lever according to the type of paper you are using. Usually, set the paper-thickness lever to the AUTO position as shown below; your printer automatically adjusts itself to the thickness of the paper loaded in the printer.
Page 12 Paper type Paper-thickness lever position Ordinary paper (single sheets or -1 to 1 continuous paper) Multipart forms (carbonless) 2 parts (original + 1 copy) 0 or 1 3 parts (original + 2 copies) 1 or 2 4 parts (original + 3 copies) 2 to 4 5 parts (original + 4 copies) 3 to 5...
Page 13: Loading Continuous Paper
❏ It is recommended to set the paper-thickness lever to AUTO when printing on multipart forms, because the total thickness of multipart forms may vary depending on the kind of paper even if the number of parts is the same. However, if your printout appears faint, set the paper-thickness lever to a lower position within the range specified in the table above.
Page 14: Positioning The Continuous Paper Supply
Positioning the continuous paper supply When you load continuous paper, make sure to line up the paper supply with the tractor so the paper feeds smoothly into the printer as shown below. Paper Handling...
Page 15: Loading Continuous Paper With The Tractor
Loading continuous paper with the tractor 1. Make sure that Tractor is selected as the paper source on the control panel. If not, select it by pressing the Paper Source button. Paper Source Paus l Paper Tractor Manual/CSF LF/F 2. Slide the edge guide all the way to the left. Paper Handling...
Page 16 3. Facing the back of the printer, release the sprocket lock levers by pushing them up. 4. Position the left sprocket so that the sprocket pins are to the left of the arrow mark on the back of the printer. Then push down the lock lever to lock the sprocket in place.
Page 17 5. Slide the right sprocket to roughly match the width of your paper, but do not lock it. 6. Slide the center paper support to the middle of the two sprockets. 1-11 Paper Handling...
Page 18 7. Open the sprocket covers. 8. Fit the first three holes of the continuous paper over the sprocket pins on both sides. Be sure to position your paper supply so that the printable side faces up. Caution: Make sure the first sheet of your continuous paper has a clean, straight edge so that it can feed smoothly into the printer.
Page 19 9. Close the sprocket covers. 10. Slide the right sprocket to remove any slack in the paper. Then push down the sprocket lock lever to lock the sprocket in place. 11. Turn on the printer if it is turned off. The printer is ready to start printing.
Page 20: Using The Tear-Off Function
Note: Always make sure there is at least one more sheet than required; continuous paper may not feed properly if it is not fed through the sprockets. Caution: ❏ Use the knob on the right side of the printer only to clear paper jams when the printer is off.
Page 21 Caution: Never use the tear-off function to feed continuous paper with labels backward; they may come off their backing sheet and jam the printer. Using the Tear Off/Special Paper button Follow these steps to advance continuous paper to the tear-off position using the Tear Off/Special Paper button: 1.
Page 22 3. Tear off all printed pages using the tear-off edge of the printer cover. When you resume printing, the printer feeds the paper back to the top-of-form position and begins printing. (You can also manually feed the paper back to the top-of-form position by pressing the Tear Off/Special Paper button.) Advancing paper to the tear-off position automatically To automatically advance your printed documents to the tear-off...
Page 23: Removing Continuous Paper
2. Tear off all printed pages using the tear-off edge of the printer cover. Note: If your paper’s perforation is not properly aligned with the tear-off edge, you can adjust the tear-off position using the Micro Adjust function as described in “Adjusting the tear-off position” on page 1-37.
Page 24: Loading Single Sheets From The Front
Loading Single Sheets Your printer can print on single sheets of paper from 90 to 420 mm (3.5 to 16.5 inches) wide. See “Single sheets” on page A-11 for detailed single-sheet paper specifications. You can load one sheet of paper at a time using the paper guide or optional automatic sheet alignment unit.
Page 25 3. Make sure that Manual/CSF is selected as the paper source on the control panel. If not, select it by pressing the Paper Source button. Paper Source l Paper Tractor Manual/CSF LF/F 4. Slide the edge guide until it rests against the guide mark. 1-19 Paper Handling...
Page 26 5. While aligning the left side of a sheet of paper with the edge guide, insert it into the printer until it meets resistance. Be sure to load paper printable side up. After a few seconds, the printer automatically advances the paper to the loading position.
Page 27: Loading Single Sheets From The Rear
After printing a sheet, the printer ejects it onto the paper guide and the Paper Out and Pause lights come on. If you are printing a multiple-page document, remove the printed sheet and insert a new sheet into the paper guide. The printer automatically advances the paper and resumes printing.
Page 28: Overlapping Multipart Forms
You can load single-sheet multipart forms from the paper guide, or with the optional cut-sheet feeder or optional automatic sheet alignment unit. For instructions, see “Loading Single Sheets” on page 1-18, “Loading paper to the cut-sheet feeder” on page 5-8, or “Loading paper using the automatic sheet alignment unit”...
Page 29 Caution: Use overlapping multipart forms only under normal operating conditions. 1. Make sure of the following: ❏ Your software settings keep the printing entirely within the printable area. See “Printable area” on page A-24 for more information. ❏ Tractor is selected as the paper source on the control panel.
Page 30 To tear off and eject overlapping multipart forms Always tear off and eject overlapping multipart forms following the instructions described below. Note: When Overlapping Forms is turned on in the default-setting mode, the Tear Off/Special Paper button is disabled and the Load/Eject button only feeds forms forward.
Page 31 ❏ The auto tear-off function is turned off in the default-setting mode. ❏ If you use labels whose backing sheet is exposed, make sure the paper-thickness lever is not set to AUTO. Set it to the appropriate position. See “Adjusting the Paper-Thickness Lever”...
Page 32 1. At the back of your printer, tear off the last label form that has entered the printer, but do not press the Tear Off/Special Paper button. See the illustration below. 2. Press the LF/FF button to eject the last label form forward. Caution: Do not leave labels loaded in the printer between print jobs;...
Page 33: Continuous Forms With Labels
Continuous forms with labels The continuous forms with labels is a type of continuous paper with one label on each page. This is different from label paper, which consists entirely of labels. When printing on this type of paper, the printer must adjust the height of the print head for the extra thickness of the labels.
Page 34 3. Follow the instructions in “Loading continuous paper with the tractor” on page 1-9. Caution: ❏ Printing on the edge of continuous forms with labels can damage the print head. ❏ When loading continuous forms with labels, make sure the left edge of the form is no further than 3 cm to the left of the arrow mark (when facing the back of the printer).
Page 35 1. At the back of your printer, tear off the last continuous form with labels that has entered the printer. 2. Press the LF/FF button to eject the last form forward. 3. To print on another type of paper, turn off Overlapping Forms and Skip over perforation settings in the default-setting mode.
Page 36: Overlapping Multipart Forms With Labels
Overlapping multipart forms with labels This kind of continuous paper is a combination of the two types of forms; overlapping multipart forms and continuous forms with labels. Be sure to follow any special instructions intended for either type of forms. Caution: Use overlapping multipart forms with labels only under normal operating conditions because labels are especially sensitive to...
Page 37 Note: When Overlapping Forms is turned on in the default-setting mode, the printer automatically activates the auto paper thickness function even though the paper-thickness lever may be set to another position. 3. Follow the instructions in “Loading continuous paper with the tractor”...
Page 38 Caution: Do not leave overlapping multipart forms with labels loaded in the printer between print jobs; they tend to curl and may come off their backing sheet and jam the printer when you resume printing. Envelopes You can print on a variety of envelopes by loading them the same way you load single sheets—from the paper guide or with the optional cut-sheet feeder or optional automatic sheet alignment unit.
Page 39 from the paper guide Postcards You can print on a variety of postcards by loading them the same way you load single sheets from the paper guide or with the optional cut-sheet feeder or optional automatic sheet alignment unit. Follow these steps to load postcards. Caution: Use postcards only under normal operating conditions.
Page 40: Switching Between Continuous Paper And Single Sheets
3. Select Card on the control panel by pressing the Tear Off/Special Paper button. 4. Load cards following the instructions in “Loading single sheets from the front” on page 1-18, “Loading paper to the cut-sheet feeder” on page 5-8, or “Loading paper using the automatic sheet alignment unit”...
Page 41 1. When you have finished printing on continuous paper, press the Tear Off/Special Paper button to advance the paper to the tear-off position. Note: If the auto tear-off mode is turned on, the printer advances the paper perforation to the tear-off position automatically. 2.
Page 42: Switching To Continuous Paper
4. Select Manual/CSF as the paper source on the control panel by pressing the Paper Source button. Paper Source l Paper Tractor Manual/CSF LF/F Now you can load single sheets from the paper guide. See “Loading Single Sheets” on page 1-18 for more information. Switching to continuous paper Follow these steps to switch from single sheets to continuous paper:...
Page 43: Using The Micro Adjust Function
3. Select Tractor as the paper source on the control panel by pressing the Paper Source button. Paper Source l Paper Tractor Manual/CSF LF/F The printer automatically advances the continuous paper from the standby position to the loading position when it receives data. Using the Micro Adjust Function The Micro Adjust function allows you to move the paper forward or backward in 0.141 mm (1/180-inch) increments so...
Page 44 Caution: Never use the knob to adjust the tear-off position; this may damage the printer or cause it to lose the tear-off position. Note: Your tear-off position setting remains in effect until you change it, even if you turn off the printer. 1.
Page 45: Adjusting The Top-Of-Form Position
Note: The printer has a minimum and a maximum tear-off position. If you try to adjust the tear-off position beyond these limits, the printer beeps and stops moving the paper. 5. Tear off the printed pages. 6. Press the Pause button to exit the Micro Adjust mode. When you resume printing, the printer automatically feeds the paper back to the top-of-form position and begins printing.
Page 46 3. Load paper. Press the Load/Eject button to advance continuous paper to the current top-of-form position. If necessary, lift up the printer cover so you can see the paper position. 4. Hold down the Pause button for about three seconds. The Pause light starts flashing and the printer enters the Micro Adjust mode.
Page 47: About Your Printer Software
Windows software applications can take full advantage of the printer’s capabilities. The EPSON Status Monitor 3 utility program allows you to monitor the status of your printer, alerts you when errors occur, and provides you with troubleshooting tips. Status Monitor 3 is automatically installed when you install the printer driver.
Page 48: Accessing The Printer Driver From Windows Applications
❏ When you access the printer driver from the Start menu, the printer driver settings you make apply to all your applications. See Accessing the printer driver from the Start menu for more information. See Changing the printer driver settings to check and change printer driver settings.
Page 49: Accessing The Printer Driver From The Start Menu
2. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options. (You may need to click a combination of these buttons.) The Properties window appears, and you see the Paper, Graphics, and Device Options menu. These menus contain the printer driver settings. 3.
Page 50: Changing The Printer Driver Settings
3. Right-click your printer icon, and click Properties. The screen displays the Properties window, which contains the Paper, Graphics, Device Options, and Utility menus. These menus display the printer driver settings. 4. To view a menu, click the corresponding tab at the top of the window.
Page 51 When you finish making printer driver settings, click OK to apply the settings, or click Restore Defaults to return the settings to their default values. Once you have checked your printer driver settings and made any necessary changes, you are ready to print. Using the Printer Driver with Windows 2000 and NT 4.0 You can access the printer driver from your Windows...
Page 52 Note: ❏ The examples in the following section are from the Windows NT 4.0 operating system. They may vary in appearance from what actually appears on your screen; however, the instructions are the same. 1. Select Print Setup or Print from the File menu of your application software.
Page 53 2. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options. (You may need to click a combination of these buttons.) The Document Properties window appears, and you see the Page Setup and Advanced menus. These menus contain the printer driver settings. Printer Software...
Page 54 3. To view a menu, click the corresponding tab at the top of the window. See Changing the printer driver settings to change the settings. Accessing the printer driver from the Start menu Follow these steps to access the printer driver from the Start menu: Note: The screen shots used in this procedure are from the Windows NT 4.0...
Page 55 3. Right-click your printer icon, and click Document Defaults. The screen displays the Default Document Properties window, which contains the Page Setup and Advanced menus. These menus display the printer driver settings. Printer Software...
Page 56 When you click Properties, the printer software window appears, which includes menus used to make the printer driver settings. 4. To view a menu, click the corresponding tab at the top of the window. See Changing the printer driver settings to change the settings.
Page 57: Printer Driver Settings Overview
When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to cancel your changes. Once you have checked your printer driver settings and changed them if necessary, you are ready to print. Printer Driver Settings Overview The following tables show the Windows printer driver settings.
Page 58 Printing with the default settings uses the settings stored in the printer. EPSON Status You can access the EPSON Status Monitor 3 utility Monitor 3 when you click this button. To monitor the printer, make sure the Monitor the printing status check box is selected.
Page 59: Monitoring Settings
Using the EPSON Status Monitor 3 Utility The EPSON Status Monitor 3 utility that comes with your printer is available for Windows Me, 98, 95, 2000 or NT 4.0. It allows you to monitor your printer’s status, alerts you when printer errors occur, and provides troubleshooting instructions when needed.
Page 60 If you install the driver using Add Printer in the Printers folder, or using the “Point and Print” method, EPSON Status Monitor 3 may not function properly. If you want to use EPSON Status Monitor 3, reinstall the driver as described in the Setup Guide.
Page 61 2. Click the Monitoring Preferences button. The Monitoring Preferences dialog box appears. 3. The following settings are available: Select Displays the error item check box ON/OFF Notification status. Turn on this check box to display the selected error notification. Select Shortcut The selected icon is displayed in the system icon tray on the taskbar on the computer screen.
Page 62: Accessing Epson Status Monitor
Note: Click the Default button to revert all items to the default settings. Accessing EPSON Status Monitor 3 Do one of the following to access the EPSON Status Monitor 3 utility: ❏ Double-click the printer-shaped shortcut icon on the taskbar.
Page 63: Control Panel
Chapter 3 Control Panel Buttons and Lights Font Pitch Tear Off Paper Source Pause Paper Out /Special Paper 10 cpi Tractor 12 cpi Tear Off 15 cpi Envelope Manual/CSF 17 cpi Card 20 cpi 3sec Micro Adjust Reset LF/FF Load/Eject Font button Selects one of the available fonts.
Page 64 Pitch button Selects one of the pitch settings. To select a pitch, see “Selecting a Font and Pitch” on page 3-4. Pitch lights Indicate which pitch is selected. Tear Off/Special Paper button ❏ Feeds continuous paper forward to the tear-off position.
Page 65 Paper Source button Selects a paper source. Tractor light On when continuous paper is selected. Manual/CSF light On when single-sheet is selected. LF/FF button ❏ Feeds paper line by line when pressed shortly. ❏ Ejects a single sheet or advances continuous paper to the next top-of-form position when held down for a few seconds.
Page 66: Selecting A Font And Pitch
Paper out light ❏ On when no paper is loaded in the selected paper source or paper is not loaded correctly. ❏ Flashes when paper has not been fully ejected or a paper jam has occurred. Pause button ❏ Stops printing temporarily, and resumes printing when pressed again.
Page 67 ❏ The available pitch depends on the font you select. See the table below for more information. Font Pitch Draft 10, 12, 15 Roman 10, 12, 15, PS Sans Serif 10, 12, 15, PS Courier 10, 12, 15 Prestige 10, 12 Script ❏...
Page 68: About Your Printer's Default Settings
Draft Roman Sans Serif n=On, f=Flashing, o=Off 4. Make sure that the desired font and pitch are selected. About Your Printer’s Default Settings The default settings control many printer functions. While you can often set these functions through your software or printer driver, you may sometimes need to change a default setting from the printer’s control panel using the default-setting mode.
Page 69: Default-Setting Mode
Default-setting mode Setting Options Page length for tractor Length in inches: 3, 3.5, 4, 5.5, 6, 7, 8, 8.5, 11, 70/6, 12, 14, 17 Skip over perforation Off, On Auto tear-off Off, On Auto line feed Off, On Print direction Bi-D, Uni-D, Auto Software ESC/P2, IBM PPDS...
Page 70 Setting Options Font OCR-B, Orator, Orator-S, Script C, Roman T, Sans Serif H Manual feed wait time 0.5 second, 1 second, 1.5 seconds, 2 seconds Buzzer Off, On Overlapping Forms Off, On * This setting is available only in IBM PPDS emulation mode. ** The options available for this setting vary depending on the country.
Page 71 (Uni-D). Printing is normally bidirectional; however, unidirectional printing allows for precise vertical printing alignment. Software When you select ESC/P2, the printer operates in the EPSON ESC/P2 mode. When you select IBM PPDS, the printer emulates an IBM printer. 0 slash...
Page 72 I/F (interface) mode The printer provides a slot for an optional interface in addition to its built-in parallel interface and USB interface. You can choose Auto (automatic), Parallel, USB or Option for the interface mode. When you select Auto, the printer automatically selects the interface that is receiving data, and uses that interface until the end of the print job.
Page 73 Auto CR (carriage return) This setting is available only in IBM PPDS emulation mode. When auto carriage return is on, each line feed (LF) code or ESC J code is accompanied by a carriage return (CR) code so the printer moves the next printing position to the left margin.
Page 74: Changing Default Settings
Manual feed wait time This setting allows you to set the amount of wait time between when paper is inserted into the paper guide and it is fed. If the paper feeds before you can adjust its position properly, you should increase the wait time.
Page 75 1. Make sure paper is loaded and the printer is turned off. Caution: Whenever you turn off the printer, wait at least five seconds before turning it back on; otherwise, you may damage the printer. 2. Turn on the printer while holding down the Font button. The printer enters the default-setting mode and prints the language selection instructions (one page).
Page 76: Printing In Color
Printing in Color When you install a color ribbon cartridge, the printer can print in color if you select a printer driver capable of printing in color. See the Setup Guide for information on installing the ribbon cartridge, and “About Your Printer Software” on page 2-1 for information on the printer driver.
Page 77: Troubleshooting
Chapter 4 Troubleshooting Troubleshooting...
Page 78: Using The Error Indicators
Using the Error Indicators You can identify many common printer problems using the lights on the control panel. If your printer stops working and one or more control panel lights are on or flashing or the printer beeps, use the following table to diagnose and fix the problem. If you cannot fix your printer problem using this table, see “Problems and Solutions”...
Page 79: Problems And Solutions
• • • • • f Paper Out An unknown printer error has occurred. f Pause Turn off the printer and leave it off for several f f Tear Off/ minutes; then turn it on again. If the error Special Paper recurs, contact your dealer.
Page 80: Power Supply Problems
You can also use the self test to determine whether the printer or the computer is causing the problem. See “Printing a Self Test” on page 4-29 for instructions on printing a self test. To pinpoint communication problems, experienced users may want to use the printer’s hex dump mode described in “Printing Hex Dump”...
Page 81: Paper Loading Or Feeding Problems
The power cord is not Turn off the printer and make sure the properly plugged into the power cord is firmly plugged into the electrical outlet; or if your electrical outlet and the printer, if power cord is not necessary. Then turn on the power permanently attached to switch.
Page 82 Tractor is selected as the Select Manual/CSF as the paper paper source on the control source on the control panel. (See panel. “Buttons and Lights” on page 3-1.) The platen rotates but the printer does not feed the paper. Cause What to do Tractor is selected as the Select Manual/CSF as the paper...
Page 83 The printer does not fully eject the paper. Cause What to do You may not be able to fully Use the Load/Eject button to eject the eject your paper using the paper. LF/FF button. Your paper may be too long. Make sure the page length of your paper is within the specified range.
Page 84: Continuous Paper
Continuous paper The printer does not load continuous paper or does not feed it properly. Cause What to do Manual/CSF is selected as Select Tractor as the paper source on the paper source on the the control panel. (See “Buttons and control panel.
Page 85 The paper supply is not Make sure you align your paper aligned with the printer. supply with the paper loaded in the tractor so the paper feeds smoothly into the printer. See “Positioning the continuous paper supply” on page 1-8. The paper supply is too far Make sure that your paper supply is away from the printer.
Page 86 You may be trying to feed too If you are using normal continuous much paper backward. paper, tear off the last printed page and press the Load/Eject button to feed the paper backward. If you are using labels, tear off the paper entering the printer, and then press the LF/FF button to feed the labels forward.
Page 87 The cut-sheet feeder is Reinstall it correctly. See “Installing installed incorrectly. the cut-sheet feeder” on page 5-5. Tractor is selected as the Select Manual/CSF as the paper paper source on the control source on the control panel. (See panel. “Buttons and Lights” on page 3-1.) The right and left paper Adjust the paper guides to match the guides are too close to the...
Page 88 The right and left paper Position the paper guides to match the guides are too far apart. width of your paper. The paper is old or creased. Use only new, clean sheets of paper. You may not be using the Make sure your paper meets the right type of paper for the requirements of your printer and...
Page 89: Printing Position Problems
The printer does not load the paper you want when you switch between the cut-sheet feeder and the tractor. Cause What to do The paper source is not Select the proper paper source on the selected correctly. control panel. (See “Buttons and Lights”...
Page 90: Wrong Tear-Off Position
The top margin or Check and adjust the margin or top-of-form position setting top-of-form position settings in your is incorrect. application software. See “Printable area” on page A-24 for more information. You can also adjust the top-of-form position using the Micro Adjust function.
Page 91 The tear-off position setting Adjust the tear-off position using the is incorrect. micro adjust feature. See “Adjusting the top-of-form position” on page 1-39. Caution: Never use the knob to adjust the tear-off position; this may damage the printer or cause it to lose the tear-off position.
Page 92: Printing Or Printout Quality Problems
Printing or printout quality problems The Pause light is off but the printer does not print. Cause What to do The interface cable is not Check that both ends of the cable plugged in securely. between the printer and the computer are plugged in securely.
Page 93 Paper on the paper guide is Move the paper a little to the right, left positioned too far to the left, or inside. When it is positioned right or inside for the paper properly, the Paper Out and Pause sensor to detect it. lights go off.
Page 94 The printer stops printing and the Pause light flashes. Cause What to do The print head is overheated. Wait for a few minutes; the printer resumes printing automatically once the print head cools. Part of the printout is missing, or dots are missing in random positions.
Page 95 The print head is damaged. Stop printing and contact your dealer to have the print head replaced. Warning: Never try to replace the print head yourself because other parts of the printer must be checked at the same time. Incorrect characters are printed. Cause What to do Your printer and the...
Page 96 Your application software is Make sure that your application not correctly configured for software is correctly configured for your printer. your printer. See your application documentation. The printer does not print the font you selected on the control panel or in the default settings. Cause What to do Software settings override...
Page 97 Top margin and loading Use your application software to make position settings made in these settings. your Windows applications Note: override settings you make If you want to eliminate the top in the SelecType mode. margin and print at the very top of the page, adjust the top margin in your Windows application little by little until text is printed at the very...
Page 98 The paper size setting in Check the paper size setting in your your application or the application or the printer driver. printer driver may not match the size of the paper you are using. The printer’s page length Check Page length for tractor of the setting for the tractor may printer’s default settings.
Page 99: Correcting Usb Problems
USB port or which has been upgraded from Windows 95 to Windows Me, 98 or 2000. For details about your computer, contact your dealer. Make sure that EPSON USB Printer Devices appears on the Device Manager menu (for Windows Me and Windows 98 only)
Page 100 If your drivers are correctly installed, EPSON USB Printer Devices should appear on the Device Manager menu. If EPSON USB Printer Devices does not appear on the Device Manager menu, click the plus (+) sign beside Other devices to view the installed devices.
Page 101 4. Under Other devices, select USB Printer or EPSON DLQ-3500 and click Remove. Then, click OK. 5. When the following dialog box appears, click OK. Then click OK again to close the System Properties dialog box. 6. Turn off the printer and restart your computer. Then, reinstall the drivers from the beginning, following the instructions in the Setup Guide.
Page 102: Clearing A Paper Jam
Control Panel, then uninstall EPSON USB Printer Devices. Next, reinstall the software as described in the Setup Guide. If EPSON USB Printer Devices is not registered in the Add/Remove Programs list, access the CD-ROM and double-click epusbun.exe in Win9x folder. Then follow the on-screen instructions.
Page 103: Aligning Vertical Lines In Your Printout
2. Open the printer cover. 3. If continuous paper is jammed in the printer, tear off the fresh supply at the back of the printer. 4. Turn the knob on the right side of the printer to remove the paper. Remove any remaining pieces of paper. If the paper is stuck where the printer ejects it, gently pull the paper out of the printer.
Page 104 Note: ❏ To print the instruction sheet and alignment patterns, you need four sheets of A3 size single-sheet paper or 15-inch (recommended) continuous paper. (See “Loading Continuous Paper” on page 1-7 or “Loading Single Sheets” on page 1-18 for paper-loading instructions.) ❏...
Page 105: Printing A Self Test
Printing a Self Test Running the printer’s self test helps you determine whether the printer or the computer is causing the problem: ❏ If the self test results are satisfactory, the printer is working properly and the problem is probably caused by your printer driver settings, application settings, computer, or interface cable.
Page 106: Printing Hex Dump
Note: To temporarily stop the self test, press the Pause button. To resume the test, press the Pause button again. 3. To end the self test, press the Pause button to stop printing. If paper remains in the printer, press the Load/Eject button to eject the printed page.
Page 107: Contacting Customer Support
4. To exit the hex dump mode, press the Pause button and eject the printed page(s), and turn off the printer. Contacting Customer Support If your EPSON product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance.
Page 108 Your computer operating system name and version ❏ Names and versions of the software applications you normally use with your product EPSON TAIWAN TECHNOLOGY & TRADING LTD. Address: 10F, NO.287, Nanking E. Road, Sec.3, Taipei, Taiwan, R.O.C Service Phone: (02) 2547-3000 Fax: (02) 2713-2155 URL: http://www.epson.com.tw...
Page 109: Options And Consumables
Other products not manufactured by EPSON may cause damage to your printer, which is not covered by EPSON’s warranties. Your printer uses the following ribbon cartridges:...
Page 110 Warning: If you have just used the printer, the print head may be hot; let it cool for a few minutes before replacing the ribbon cartridge. 3. The print head should be in the replacement position shown in the illustration below. Options and Consumables...
Page 111 If it is not, close the printer cover and turn the printer on to move the print head to the replacement position. Wait a few seconds, then turn the printer off again and open the printer cover. Caution: Following the steps below while the printer is turned on can damage the printer.
Page 112 6. Hold the ribbon cartridge with the part where the ribbon is exposed facing down and the ribbon-tightening knob facing to the front of the printer. Then guide the ribbon under the print head, and snap the cartridge into place so that the tabs on both sides of the cartridge fit into the notches in the cartridge holder.
Page 113: Installing The Cut-Sheet Feeder
Cut-Sheet Feeder ✽ The optional cut-sheet feeder C80683 gives you easier and more efficient handling of single-sheet paper, single-sheet multipart forms, envelopes, and postcards. You can use the cut-sheet feeder without removing continuous paper. You can load the following quantities of paper to the cut-sheet feeder: Single sheets A3 size paper...
Page 114 2. Assemble the cut-sheet feeder by following the instructions provided in the documentation that comes with the feeder. 3. Close the sprocket covers if they are open, and lock the sprockets by pushing down the lock levers if necessary. Note: You do not need to remove your continuous paper from the tractor to use the cut-sheet feeder.
Page 115 6. Plug the cable connector of the cut-sheet feeder in the printer. 7. Pull out the paper guide and the paper guide extension completely. Then slide the edge guide all the way to the left. Options and Consumables...
Page 116: Loading Paper To The Cut-Sheet Feeder
8. Turn on the printer and adjust the paper size in your software, if necessary. You are now ready to load paper to your cut-sheet feeder. To remove the cut-sheet feeder, reverse the steps described above. Loading paper to the cut-sheet feeder For single-sheet multipart forms, use only the type of forms that are glued at the top.
Page 117 2. Release the paper guide lock levers by pulling them forward. 3. Slide the right paper guide so that its edge is even with the guide mark on the cut-sheet feeder and push back the lever to lock the paper guide in place. Next, slide the left paper guide to roughly match the width of the paper.
Page 118 4. Slide the center support midway between the paper guides. 5. Fan a stack of paper, and tap the sides and bottom of the stack on a flat surface to even it up. Caution: Do not load labels to the cut-sheet feeder. 6.
Page 119 Note: Load paper with the printable side up. If you are using pre-printed forms, load the forms top-down. 7. Push back the paper set levers to clamp the paper against the guide rollers. 8. Before printing, make sure that Manual/CSF is selected as the paper source on the control panel.
Page 120: Loading Paper Manually Using The Paper Guide
The cut-sheet feeder feeds paper when you send data to the printer. You can also feed paper by pressing the Load/Eject button. Note: ❏ If the platen turns without loading the paper, completely remove the paper and then insert it all the way into the printer again. ❏...
Page 121: Switching Between The Tractor And The Cut-Sheet Feeder
After printing a page of your document, the printer ejects it onto the paper guide and the Paper Out and Pause lights come on. If you are printing a multiple-page document, remove the printed sheet and insert a new sheet into the paper guide. The printer automatically advances the paper and resumes printing.
Page 122: Installing The Automatic Sheet Alignment Unit
4. Select Manual/CSF as the paper source on the control panel by pressing the Paper Source button. Note: To load another type of continuous paper, you need to remove the cut-sheet feeder. Automatic Sheet Alignment Unit You can load single-sheet paper more easily by using the optional ✽...
Page 123 3. Hold the automatic sheet alignment unit horizontally with both hands, and slide the slots on both sides of it onto the mounting pegs in the printer as shown below. Then lower the unit until it locks into place. 1. slots 2.
Page 124: Loading Paper Using The Automatic Sheet Alignment Unit
5. Secure the cable to the port by tightening the two screws attached to the connector. Caution: Make sure the printer is turned off before connecting the cable. Note: To remove the automatic sheet alignment unit, turn off the printer and follow the installing procedure in reverse from the last step.
Page 125 2. Set the paper-thickness lever to the appropriate position for the type of single sheet you are using referring to the table in “Adjusting the Paper-Thickness Lever” on page 1-5. Normally set it to AUTO. AUTO * paper-thickness lever 3. Insert paper into the automatic sheet alignment unit so that the tip of the paper goes behind the rollers of the unit.
Page 126: Adjusting The Printing Position
1. inserted position 2. aligned position 3. arrow marks Note: Make sure to insert paper between the two arrow marks on the unit. Caution: Use the knob on the right side of the printer only to clear paper jams when the printer is off. 4.
Page 127 Note: ❏ The range of printing position is from 1.9 mm (9/120 inch) to 25.4 mm (120/120 inch) from the left edge of the paper. The default is the pattern No. 2, which is about 3 mm (14/120 inch). ❏ The automatic sheet alignment unit must be installed prior to adjusting the printing position.
Page 128 3. Load paper into the automatic sheet alignment unit. The printer prints the instruction and the printing-position patterns. 4. As described in the instruction, compare the patterns of the printing position and select the number of the desired pattern using the LF/FF D and Load/Eject U buttons. Font lights indicate the pattern number currently selected.
Page 129: Interface Cards
Interface Cards You can use optional interface cards to supplement your printer’s built-in parallel and USB interfaces. The EPSON interface cards listed below are compatible with your printer. (Not all interfaces are available worldwide.)
Page 130: Installing An Interface Card
Installing an interface card Follow these steps to install an optional interface card. 1. Make sure the printer is turned off. Unplug the printer’s power cord and disconnect the interface cable. 2. Remove the screws securing the shield plate on the back of the printer and remove the plate.
Page 131 Then reinsert the screws and tighten them. Note: Store the shield plate in a safe place; you will need to reattach it when you remove the interface card. To remove the interface card, reverse the steps described above. 5-23 Options and Consumables...
Page 132 5-24 Options and Consumables...
Page 133: Product Information
Appendix A Product Information Safety Instructions Warnings, cautions, and notes Warnings must be followed carefully to avoid bodily injury. Cautions must be observed to avoid damage to your equipment. Notes contain important information and useful tips on the operation of your printer. Hot parts caution symbol This symbol is placed on the print head and other parts to indicate that they may be hot.
Page 134 ❏ Place the printer on a flat surface. The printer will not operate properly if it is tilted or placed at an angle. ❏ Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects through the slots. ❏...
Page 135 ❏ Adjust only those controls that are covered by the operating instructions. NERGY TAR compliance ® As an NERGY Partner, EPSON has determined that this product meets the ® NERGY guidelines for energy efficiency. ® The International NERGY...
Page 136: Printer Parts
Printer Parts Product Information...
Page 137 1. printer cover 2. ribbon cartridge 3. power switch 4. edge guide 5. paper guide 6. print head 7. paper bail 8. knob 9. paper-thickness lever 10. control panel 1. center paper support* 2. parallel interface 3. USB interface 4. sprockets* * tractor unit parts Product Information...
Page 138: Printer Specifications
Printer Specifications Mechanical Printing method: 24-pin impact dot matrix Printing speed: High speed draft 550 cps at 10 cpi Draft 495 cps at 10 cpi (594 cps at 12 cpi maximum) Letter quality 165 cps at 10 cpi Printing direction: Bidirectional logic seeking for text and graphics printing.
Page 139 Reliability: Total print volume 25 million lines (except print head) MTBF 10,000 POH (25% duty) Print head life approx. 200 million strokes/wire x 2 (monochrome) approx. 100 million strokes/wire x 2 (color) Dimensions and Height 276 mm (10.8 inches) weight (with paper Width 660 mm (25.8 inches) guide):...
Page 140 2-point increments EPSON Sans Serif 10.5, 8 to 32 points, in 2-point increments EPSON Roman T 10.5, 8 to 32 points, in 2-point increments EPSON Sans Serif H 10.5, 8 to 32 points, in 2-point increments Barcode fonts Product Information...
Page 141 EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39, Code 128, POSTNET Character tables: Standard version One italic and 12 graphics character tables: Italic table, PC 437 (US, Standard Europe), PC 850 (Multilingual), PC 860 (Portuguese), PC 861 (Icelandic), PC 865 (Nordic), PC 863 (Canadian-French), BRASCII, Abicomp, ISO Latin 1, Roman 8, PC 858, ISO 8859-15...
Page 142 Electrical 120 V Model 220 to 240 V Model Input voltage range 99 to 132 V 198 to 264 V Rated frequency range 50 to 60 Hz Input frequency range 49.5 to 60.5 Hz Rated current 1.6 A 0.7 A Power consumption Approx.
Page 143 ❏ Do not load paper that is curled, folded, or crumpled. Single sheets See also “Multipart forms” on page A-14 for detailed information on the specification for single-sheet multipart forms. Width 90 to 420 mm (3.5 to 16.5 inches)/100 to 420 mm (3.9 to 16.5 inches)* * When loading single sheets and single-sheet multipart forms that are...
Page 144 Continuous paper See also “Multipart forms” on page A-14 for detailed information on the specifications for continuous multipart forms. ❏ The sprocket hole must be a circle or notched circle. ❏ The holes must be cleanly cut. ❏ If the horizontal and vertical perforations are crossed, the shaded area below should not be printed on.
Page 145 ❏ The ratio of the cut/uncut length at the perforation should be between 3:1 and 5:1. And expansion at the perforation (when the paper is kept flat) should be less than 1 mm (0.04 inch) as follows. 1. 3 mm cut 2.
Page 146 Width 101.6 to 406.4 mm (4.0 to 16.0 inches) Length/page 76.2 to 558.8 mm (3.0 to 22.0 inches) Copies 1 original + 7 copies Total thickness single sheets 0.065 to 0.19 mm (0.0025 to 0.0074 inch) multipart forms 0.12 to 0.62 mm (0.0047 to 0.024 inch) Weight single sheets 52.0 to 157 g/m²...
Page 147 ❏ The form sheets of continuous multipart forms should be securely joined together along the left and right edges by crimping or, spot-gluing. For the best printing quality, use multipart forms joined with spot-gluing. spot-gluing spot-gluing crimping and crimping on each side 1.
Page 148 ❏ The thickness of the folded part when extended should be 2 mm or less. * 2 mm or less ❏ The binding area should be flat and have no creases. ❏ The sprocket holes of all sheets in the form should be aligned properly.
Page 149 ❏ When using labels whose backing sheet is entirely covered, make sure the cuts around the edges of the labels are perforated. 1. backing sheet 2. label sheet 3. several uncut areas on each side 4. label ❏ When using labels whose backing sheet is not covered with the label material, see the illustration below and do not set the paper-thickness lever to the AUTO position, set it manually.
Page 150 Backing sheet Width 101.6 to 406.4 mm (4.0 to 16.0 inches) Length/page 76.2 to 558.8 mm (3.0 to 22.0 inches) Labels Width 63.5 mm (2.5 inches), minimum Height 23.8 mm (0.94 inch), minimum Corner radius 2.5 mm (0.1 inch), minimum Weight 64 g/m²...
Page 151 Postcards Width 100 to 200 mm (3.9 to 7.8 inches) Length 100 to 200 mm (3.9 to 7.8 inches) Thickness 0.22 mm (0.0087 inch) Weight 192 g/m² (51 lb) Quality Plain paper and recycled paper Continuous forms with labels The specifications for the continuous forms with labels are the same as those for labels except for the following items: 1.
Page 152: Overlapping Multipart Forms
Area measurements A 12 mm (0.47 inch) B 44.2 mm (1.74 inches) C total thickness: 0.56 mm (0.022 inch) or less Overlapping multipart forms The specifications for the overlapping multipart forms are the same as those for the continuous paper (multipart) except for the following items: 1.
Page 153 Area measurements A 17 ± 3 mm (0.15 ± 0.12 inch) B 13.3 mm (0.52 inch) or less C from perforation to the top of the next overlapping form: 3.3 mm (0.13 inch) or more D from perforation to the bottom edge of the glue point area: 17 mm (0.67 inch) or less E total thickness including glue point dilation: 0.7 mm (0.026 inch) or less...
Page 154 1. the top of overlapping form 2. the bottom edge of overlapping form 3. label 4. perforation 5. backing sheet 6. the bottom edge of the glue point area ❏ The label on your form should be placed within the shaded area above, but not on the vertical or horizontal perforation.
Page 155: Pre-Printed Paper
Pre-printed Paper Pre-printed paper is paper with white space in the middle and ruled lines, letters, or figures printed in the top and bottom margins. The margins are printed the first time the paper is loaded in the printer, and a document is printed in the white space the second time the paper is loaded in the printer.
Page 156: Printable Area
Area measurements A 5 mm (0.20 inch) B 12 mm (0.47 inch) Printable area Single sheets (including single-sheet multipart forms) A 0 mm (0 inch) or more B The minimum left and right margins are 3.0 mm (0.12 inch) each. The maximum printable width is 345.44 mm (13.6 inches).
Page 157 Continuous paper (including continuous multipart forms) A The minimum top and bottom margins (above and below the perforation) are 4.2 mm (0.165 inch). B The minimum left or right margin is 9 mm (0.354 inch). 18 mm for the paper whose page width is 406.4 mm (16 inches).
Page 158: Envelopes And Postcards
Labels A 13 mm (0.51 inch) or more B 1.2 mm (0.0472 inch) or more C 3 mm (0.118 inch) or more Envelopes and postcards A 0 mm (0 inch) or more The minimum top margin for feeder from the cut-sheet feeder is 4.2 mm (0.165 inch) B 3 mm (0.118 inch) or more A-26...
Page 159 Continuous forms with labels Area measurements A 13 mm (0.51 inch) or more B 4.2 mm (0.165 inch) or more C 25 mm (0.984 inch) or more D 45 mm (1.77 inches) or more E 3 mm (0.118 inch) or more 1.
Page 160 Overlapping multipart forms Area measurements A 23 mm (0.906 inch) or more B 21.2 mm (0.835 inch) or more C 4.2 mm (0.165 inch) or more Overlapping multipart forms with labels Area measurements A 23 mm (0.906 inch) or more B 21.2 mm (0.83inch) or more C 25 mm (0.984 inch) or more D 45 mm (1.77 inches) or more...
Page 161: Standards And Approvals
Australian model: AS/NZS 3548 Class B Command Lists EPSON ESC/P 2 control codes Selecting EPSON ESC/P 2 printer in your software allows you to use the most advanced font and graphics. General operation: ESC@, ESC U, ESC EM Paper feeding:...
Page 162: Ibm Ppds Emulation Control Codes
Page format: ESC ( C, ESC C, ESC C 0, ESC Q, ESC l, ESC ( c, ESC N, ESC O Print position motion: ESC $, ESC \, ESC ( V, ESC ( v, ESC D, HT, ESC B, VT, ESC J Font selection: ESC k, ESC x, ESC y, ESC X, ESC P, ESC M, ESC g, ESC p, ESC 4, ESC 5, ESC E, ESC F, ESC !
Page 163 General operation: NUL, DC3, ESC j, BEL, CAN, DC1, ESC Q, ESC [ K, ESC U, ESC [ F Paper feeding: FF, LF, ESC 5, ESC A, ESC A (AGM*), ESC 0, ESC 1, ESC 2, ESC 3, ESC 3 (AGM*), CR, ESC ] Page format: ESC C, ESC C0, ESC X, ESC N, ESC O, ESC 4 Print position motion:...
Page 164: Cleaning The Printer
Do not spray the inside of the printer with lubricants; unsuitable oils can damage the printer mechanism. Contact your EPSON dealer if you think lubrication is needed. Transporting the Printer If you need to transport your printer some distance, carefully repack it using the original box and packing materials.
Page 165 Follow these steps to repack the printer in its original packing materials: Warning: If you have just used the printer, the print head may be hot; let it cool for a few minutes before removing the ribbon cartridge. 1. Turn off the printer and remove any paper loaded in the printer.
Page 166 A-34 Product Information...
Page 167 Glossary ASCII American Standard Code for Information Interchange. A standardized coding system for assigning numerical codes to letters and symbols. auto line feed When this feature is selected in the default-setting mode, each carriage-return (CR) code is automatically followed by a line-feed (LF) code. bidirectional printing Printing in which the print head prints in both directions (bidirectionally).
Page 168 See printer driver. ESC/P Abbreviation for EPSON Standard Code for Printers. This is the system of commands your computer uses to control your printer. It is standard for all EPSON printers and supported by most application software for personal computers.
Page 169 letter quality (LQ) The print mode used by your printer when a font other than Draft is selected. Printing with letter-quality fonts provides better readability and appearance at a reduced print speed. See also draft and high speed draft. line feed (LF) A control code and control panel button that advances the paper one line space.
Page 170 top-of-form position The position on the paper that the printer recognizes as the first printable line. This is the default top-margin position. unidirectional printing Printing in which the print head prints in one direction only. Unidirectional printing is useful for printing graphics because it allows precise vertical alignment.

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