Epson DLQ-3000+ User Manual
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Epson DLQ-3000+ User Manual

Epson DLQ-3000+ User Manual

Epson 24-pin dot matrix printer user's guide dlq-3000+
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  • Page 2: Printer Parts

    Printer Parts printer cover ribbon cartridge rear paper guide paper thickness lever control panel power switch knob left edge guide front paper guide print head paper bail right edge guide center paper support* paper release lever parallel interface serial interface...
  • Page 3 SEIKO EPSON CORPORATION. The information contained herein is designed only for use with this EPSON printer. EPSON is not responsible for any use of this information as applied to other printers.

  • Page 4: Declaration Of Conformity

    Conforms to the following Directive(s) and Norm(s): Directive 73/23/EEC: Directive 89/336/EEC: August 1997 Y. Ishii President of EPSON EUROPE B.V. SEIKO EPSON CORPORATION 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392 Japan EPSON EUROPE B.V. Prof. J. H. Bavincklaan 5 1183 AT Amstelveen...

  • Page 5: Safety Information

    Read all of these instructions and save them for later reference. Follow all warnings and instructions marked on the printer. Do not place the printer on an unstable surface or near a radiator or heat source. Place the printer on a flat surface. The printer will not operate properly if it is tilted or at an angle.

  • Page 6: Print Head Caution Symbol

    If the power cord or plug is damaged; if liquid has entered the printer; if the printer has been dropped or the cabinet damaged; if the printer does not operate normally or exhibits a distinct change in performance. Adjust only those controls that are covered by the operating instructions.

  • Page 7: For United Kingdom Users

    For United Kingdom Users Use of options Epson (UK) Limited shall not be liable against any damages or problems arising from the use of any options or consumable products other than those designated as Original EPSON Products or EPSON Approved Products by Epson (UK) Limited.

  • Page 8: Table Of Contents

    Attaching the paper guides ....Plugging In the Printer ......
  • Page 9 Installing the printer driver ....2-17 Using the printer driver ..... . 2-18 For DOS Program Users Installing the printer driver .
  • Page 10 Chapter 5 Using EPSON Status Monitor 2 Opening and Using EPSON Status Monitor 2 ... . Understanding the EPSON Status Monitor 2 window ..Getting detailed printer status information ..
  • Page 11 Replacing the Ribbon Cartridge ....7-2 Cleaning the Printer ......7-5...
  • Page 12 Customer Support ......Faxon EPSON ......

  • Page 13: Features

    You will find the same high-quality printing and ease of operation you have come to expect from EPSON printers. Features Here are some of the features that make your printer a great...

  • Page 14: Options

    Software, including a printer driver and a remote control panel utility that lets you change printer settings quickly and easily For Windows 95 users, the EPSON Status Monitor utility. This program monitors printer status, alerts you when printer errors occur, and provides simple troubleshooting tips.

  • Page 15: How To Use This Manual

    To change many of the printer’s default settings, see “SelecType” in this chapter. Chapter 5 “Using EPSON Status Monitor 2” explains how to use the EPSON Status Monitor 2 utility for Windows 95.

  • Page 16: Warnings, Cautions, And Notes

    Appendix B “Command Lists and Character Tables” lists the printer’s commands and character tables. Appendix C “Contacting Customer Support” lists the best ways for getting help and more information about EPSON products and services. A Glossary and an Index are provided at the end of this manual.

  • Page 17: Setting Up The Printer

    Setting Up the Printer Unpacking the Printer ......1-2 Choosing a Place for the Printer ....1-3 Assembling the Printer .

  • Page 18: Unpacking The Printer

    This chapter describes how to set up your printer and connect it to your computer. Unpacking the Printer Besides this guide, your printer box should include EPSON printer software disks, a Notice Sheet, and the following items: printer black ribbon...

  • Page 19: Choosing A Place For The Printer

    There are several models of the printer designed for different voltages, and it is not possible to adjust the printer for use at another voltage. If the label on the back of the printer does not show the correct voltage for your country, contact your dealer.
  • Page 20 Avoid using or storing the printer in places subject to rapid changes in temperature and humidity. Also keep it away from direct sunlight, strong light, heat sources, or excessive moisture or dust. Avoid places subject to shocks and vibrations. Note for French-speaking users: Placez l’imprimante près d’une prise de contact où...

  • Page 21: Assembling The Printer

    To install the ribbon cartridge, remove it from its packaging and then follow these steps: 1. Hold the center of the front edge of the printer cover (not the right side), and lift gently up and away from you. 2. Open the paper bail.
  • Page 22 Warning: Never move the print head while the printer is turned on; this can damage the printer. 3. Turn the ribbon-tightening knob in the direction of the arrow to take up any slack in the ribbon. 4. Hold the ribbon cartridge with the exposed ribbon down and the ribbon-tightening knob facing you.
  • Page 23 5. Turn the ribbon-tightening knob again to remove any slack in the ribbon and to make sure the ribbon moves freely. 6. Close the paper bail and the printer cover. Setting Up the Printer...

  • Page 24: Attaching The Paper Guides

    1. Slide the edge guides slightly to the center. Hold the front paper guide horizontally with both hands. Slide the slots on both sides of it onto the mounting pegs in the printer as shown below. Then lower it until it locks into place.

  • Page 25: Plugging In The Printer

    1. Make sure the printer is turned off. The printer is off when side of the power switch is pressed. 2. Check the label on the back of the printer to make sure its voltage matches that of your electrical outlet. Also make sure the plug on your printer’s power cord matches your...

  • Page 26: Connecting The Printer To Your Computer

    To connect the printer to your computer using the built-in parallel or serial interface, follow the steps below. 1. Make sure both the printer and computer are turned off. 2. Plug the cable connector securely into the appropriate interface connector as shown below.
  • Page 27 3. If your cable has a ground wire, connect it to the printer’s ground connector as shown below. 4. Plug the other end of the cable into the computer.
  • Page 28 See “SelecType” on page 4-8 for more information. Now that the printer hardware is set up, see Chapter 2 for instructions on installing and using the printer software. 1-12...
  • Page 29 Installing the printer driver using plug-and-play ..Using the printer driver ....Installing EPSON Status Monitor 2 ....

  • Page 30: For Windows 95 Users

    The EPSON printer software that comes with your printer includes the printer driver software, a status monitor utility for use with Windows 95, and two DOS-based utilities. A printer driver is software that allows your computer to control the printer. You need to install the printer driver so your software applications can take full advantage of the printer’s capabilities.

  • Page 31: Installing The Printer Driver Using Plug-And-Play

    EPSON Printer Driver Setup dialog box shown below. Click OK and follow the on-screen instructions. Note: When you install your printer driver, the EPSON Label Form utility program is also installed. For information on accessing this DOS-based utility, see page 2-23.
  • Page 32 OK. This screen will not appear again. 6. Click OK. You see the Install From Disk screen. 7. Insert Disk 1 of your printer driver software in a disk drive. 8. If you inserted the disk in drive A, type “Win95” and click OK.

  • Page 33: Using The Printer Driver

    Once you install your printer driver for Windows 95, you can install the EPSON Status Monitor 2 utility program. This utility monitors the status of your printer, alerts you when errors occur, and provides you with troubleshooting tips. See page 2-8 for instructions on installing the Status Monitor.
  • Page 34 To access the printer driver from the Print dialog box, choose Printer, Setup, Properties, or Options, depending on the options available in your application. (You may need to choose a combination of these options.) The Properties window appears. The Paper and Graphics menus contain the printer driver settings.
  • Page 35 Resolution Dithering Intensity Color Once you’ve checked your printer driver settings, you are ready to print. If you have any trouble while printing, see Chapter 8, “Troubleshooting.” Select the size of the paper loaded in the printer. If you don’t see your paper size, use the scroll bar to scroll through the list.

  • Page 36: Installing Epson Status Monitor 2

    If you already installed the Status Monitor before the driver, install the Status Monitor again after completing the driver installation. 1. Insert the Disk 1 of the EPSON Status Monitor 2 software in a floppy disk drive. 2. Click START and Run.

  • Page 37: For Windows 3.1 Users

    Windows 3.1. 1. Make sure Windows 3.1 is running and the Program Manager window is open. 2. Insert the Disk 1 of your printer driver software in a disk drive. 3. Choose Run from the File menu. The following dialog box appears: 4.

  • Page 38: Using The Printer Driver

    Printers utility in the Control Panel. Note: When you install your printer driver, the EPSON Label Form utility program is also installed. For information on accessing this DOS-based utility, see page 2-23. Using the printer driver Before you start printing, you should make sure that the printer driver settings match your document requirements.
  • Page 39 To access the printer driver settings, select Print Setup or Print from the File menu of your application software. If you choose Print Setup, you see your application’s Print Setup dialog box, where you can make settings for paper size, paper source, and orientation.
  • Page 40 OK to apply the settings, or click Cancel to cancel your changes. If you accessed the printer driver from your application, some of the settings below may appear in your application’s Page Setup dialog box. If you accessed the driver from the Control Panel, these settings appear in the printer driver settings window.

  • Page 41: For Windows Nt 4.0 Users

    3. Double-click the Setup.exe icon, then select your printer icon in the EPSON Printer Driver Setup dialog box shown below. Click OK and follow the on-screen instructions. Move the slider to make your printout lighter or darker.

  • Page 42: Using The Printer Driver

    Note: When you install your printer driver, the EPSON Label Form utility program is also installed. For information on accessing this DOS-based utility, see page 2-23. Using the printer driver Before you start printing, you should make sure that the printer driver settings match your document requirements.
  • Page 43 Accessing the printer driver from the Start menu When you access the printer driver from the Windows NT Start menu, the settings you make apply to any Windows applications you open afterward. To access the printer driver from the Start menu, follow these steps: 1.
  • Page 44 Advanced menu Paper/Output Graphic Document Options Once you’ve verified your printer driver settings, you are ready to print. If you have any trouble while printing, see Chapter 8, “Troubleshooting.” 2-16 Setting Up Your Software Check the Paper Size, Orientation, and...

  • Page 45: For Windows Nt 3.5X Users

    1. Make sure Windows NT 3.5x is running and the Program Manager window is open. 2. Insert the Disk 1 of your printer driver software in a disk drive. 3. From the File menu, select Run. You see the Run dialog box.

  • Page 46: Using The Printer Driver

    4. Select your printer icon in the EPSON Printer Driver Setup dialog box. Click OK and follow the on-screen instructions. Note: When you install your printer driver, the EPSON Label Form utility program is also installed. For information on accessing this DOS-based utility, see page 2-23.
  • Page 47 To access the printer driver, select Print Setup or Print from the File menu of your application software. The Print or Print Setup dialog box appears. Make sure that your printer is selected and then click Printer, Setup, Properties, or Options.
  • Page 48 Gamma, and so forth, click Halftone. The Halftone Color Adjustment dialog box appears. For details, click Help in this dialog box. Once you’ve verified your printer driver settings, you are ready to print. If you have any trouble while printing, see Chapter 8, “Troubleshooting.”...

  • Page 49: For Dos Program Users

    Choose the EPSON DLQ-3000+ printer at the appropriate step in the procedure. If the list in your application does not include the DLQ-3000+ printer, choose the first available printer from...

  • Page 50: Using The Printer Utilities

    Using the printer utilities The following DOS utilities are included with the printer: EPSON Remote! allows you to change the printer’s default settings from your computer. EPSON Label Form enables you to register the label position and thickness before you use continuous forms with labels or overlapping multi-part forms with labels.
  • Page 51 To access the EPSON utilities, follow these steps: 1. From the DOS prompt, make sure the current directory is drive C. 2. To access the EPSON Remote! utility, type PRNSET, and press Enter. To access the EPSON Label Form utility, type EPUTIL\EPLABEL, and press Enter.
  • Page 52 2-24 Setting Up Your Software...
  • Page 53 Chapter 3 Paper Handling Selecting a Paper-Feeding Method ....Paper-feeding methods and paper types ... Setting the paper release lever .

  • Page 54: Selecting A Paper-Feeding Method

    Your printer can print on a wide variety of paper types, including single sheets, continuous paper, multi-part forms, labels, envelopes, postcards, overlapping forms, and continuous forms with labels. This chapter explains how to use these paper types with your printer.

  • Page 55: Paper-Feeding Methods And Paper Types

    Paper-feeding methods and paper types Basically, there are two types of paper and four methods for loading, or feeding paper. The table below shows the relationship between paper types and paper-feeding methods, as well as paper loading and ejecting orientation. Paper path Continuous tractor...

  • Page 56: Setting The Paper Release Lever

    Tractor feeding position for loading continuous paper (including labels and overlapping forms) from the tractor. Paper release position for removing paper from the printer manually when a paper jam error ocurrs. For more information, see “Clearing a Paper Jam” on page 8-24. Paper Handling...

  • Page 57: Adjusting The Paper Thickness Lever

    Usually, set the paper thickness lever to the AUTO position as shown below; your printer automatically adjusts itself to the thickness of the paper loaded in the printer. If you are not content with the printing quality, especially...
  • Page 58 *Continuous forms with labels Overlapping multi-part forms *Overlapping multi-part forms with labels * For this paper, make the thickness settings using the EPSON Label Form Utility. See page 2-23, for instructions on accessing the utility. Caution: Do not set the paper thickness lever to AUTO when using labels whose backing sheet is exposed.

  • Page 59: Using Single Sheets

    Note: If you load long paper (for example, legal size paper), leave enough space at the back of the printer so that the paper is not obstructed. Loading single sheets from the front 1. Make sure the front paper guide is attached as described on page 1-8.
  • Page 60 4. Push down on the right edge guide lock to unlock the right edge guide, slide the right edge guide until it rests against the guide mark, then push up on the right edge guide lock to secure the right edge guide. edge guide lock Note: If you load A3-size paper in landscape orientation (long edge...
  • Page 61 The printer is ready to start printing. Caution: Use the knob on the right side of the printer only to clear paper jams when the printer is off. Otherwise, you may damage the printer or cause it to lose the top-of-form position.

  • Page 62: Loading Single Sheets From The Rear

    2. Push the paper thickness lever to the single-sheet position. 3. Pull out the front paper guide extension until it is fully extended if you plan to stack the printed sheets. 4. Turn on the printer. The Power light comes on. 3-10 Paper Handling...
  • Page 63 6. While adjusting the left edge guide to match the width of your paper, insert the paper between the edge guides printable side up until it meets resistance. The printer automatically advances the paper to the loading position. The printer is ready to start printing.
  • Page 64 Caution: Use the knob on the right side of the printer only to clear paper jams when the printer is off. Otherwise, you may damage the printer or cause it to lose the top-of-form position. Do not open the printer cover while paper is being fed;...

  • Page 65: Using Continuous Paper

    Using Continuous Paper Your printer can print on continuous paper from 101.6 to 406.4 mm (4.0 to 16.0 inches) wide. You can load continuous paper from the built-in tractor unit. Note: See page A-5 for detailed specifications on continuous paper.

  • Page 66: Loading Continuous Paper With The Tractor

    Loading continuous paper with the tractor 1. Set the paper release lever to the tractor position, as shown below. 2. Slide the front edge guides as far apart as they can go. 3-14 Paper Handling...
  • Page 67 3. Remove the rear paper guide by pulling it toward the printer as shown below, and lifting it away from the printer. 4. Release the sprocket lock levers by pushing them up. sprocket lock lever 3-15 Paper Handling...
  • Page 68 5. Facing the back of the printer, position the left sprocket unit so that the sprocket pins are to the left of the arrow mark on the back of printer. Then push down the lock lever to lock the sprocket in place.
  • Page 69 7. Slide the center paper support to the middle between the two sprocket units. 8. Open the sprocket covers. sprocket cover 3-17 Paper Handling...
  • Page 70 Make sure the first sheet of your continuous paper has a clean, straight edge so that it can feed smoothly into the printer. 10. Close the sprocket covers and push down the sprocket lock lever to lock the sprocket in place.
  • Page 71 Then push down the sprocket lock lever to lock the sprocket in place. 12. Turn on the printer if it is turned off. The printer is ready to start printing. When using continuous paper, you can use the tear-off function to tear off printed pages and save the blank pages that are usually wasted between print jobs.

  • Page 72: Using The Tear-Off Function

    Tear Off button on the control panel, or automatically by making the appropriate SelecType setting or using EPSON Remote!. (See page 4-8 for information on making SelecType settings.) If the perforation between pages is not aligned with the tear-off edge, you can adjust the tear-off position using the micro-feed feature as described on page 3-39.
  • Page 73 1. Make sure printing has finished. Then press the Tear Off button. The printer advances the paper to the tear-off edge. 2. Tear off all printed pages. If the perforation is not aligned with the tear-off edge, adjust the tear-off position using the micro-feed feature.
  • Page 74 For instructions on how to activate the auto tear-off function, see “SelecType” on page 4-8 or open the EPSON Remote! utility as described on page 2-23 and follow the on-screen instructions. While using SelecType mode or the utility, also make sure the page length is set correctly for your continuous paper.

  • Page 75: Removing Continuous Paper

    SelecType or the EPSON Remote! utility. For instructions, see “SelecType” on page 4-8, or open EPSON Remote! as described on page 2-23 and follow the on-screen instructions. 2. Tear off the printed pages.

  • Page 76: Using Special Paper

    Using Special Paper Multi-part forms Your printer can print on both single-sheet and continuous multi-part forms. It can use multi-part forms with up to seven parts including the original. Caution: Use only carbonless multi-part forms. Before printing, set the paper thickness lever to the appropriate position for your multi-part forms referring to the table on page 3-6.

  • Page 77: Labels

    Labels When selecting labels for printing, always choose labels mounted on continuous backing sheets with sprocket holes for use with a tractor. Do not use labels on shiny single-sheet backing, because the backing sheet tends to slip and may not feed properly.

  • Page 78: Envelopes

    Tear Off button, or knob on the right side of the printer. Labels can easily peel off their backing and jam the printer. 1. At the back of your printer, tear off the last label form that has entered the printer, but do not press the Tear Off button.
  • Page 79 Caution: Use envelopes only under normal operating conditions. Loading envelopes 1. Make sure that your software settings keep the printing entirely within the printable area. For information about the printable area, see the paper specifications on page A-10. Caution: Printing on the edge of an envelope can damage the print head.

  • Page 80: Postcards

    Postcards You can print on a variety of postcards by loading them the same way you load single sheets—from a rear paper guide or with the optional cut-sheet feeder. Follow the procedure below. Caution: Use postcards only under normal operating conditions. Loading postcards 1.

  • Page 81: Overlapping Multi-Part Forms

    The setting in Page Tractor in SelecType 1 matches the page length of the form you use. Note: In Overlapping Form and automatically activates the AUTO paper thickness function even though the paper thickness lever may be set to another position. modes, the printer 3-29 Paper Handling...
  • Page 82 In Overlapping Form mode, the Tear Off button is disabled and the Load/Eject button only feeds forms forward. 1. At the back of your printer, tear off the last overlapping multi-part form that has entered the printer. 2. Press the LF/FF button to eject the last overlapping multi-part forms forward.

  • Page 83: Continuous Forms With Labels

    Before printing on this kind of paper, measure the label thickness using the EPSON Label Form Utility. Read the on-screen instructions on this utility. See page 2-23 for instructions on accessing the utility.
  • Page 84 Tear Off button is disabled and the Load /Eject button only feeds forms forward. 1. At the back of your printer, tear off the last label form that has entered the printer. 2. Press the LF/FF button to eject the last label form forward.

  • Page 85: Overlapping Multi-Part Forms With Labels

    Be sure to follow any special instructions intended for either type. For this paper, make the thickness settings using the EPSON Label Form Utility. Read the on-screen instructions on this utility. See page 2-23 for instructions on accessing the utility.
  • Page 86 When loading overlapping multi-part forms with labels, make sure the left edge of the form is no further than 3 cm to the left of the arrow mark (when facing the back of the printer). 3-34 Paper Handling modes, the printer and make sure...
  • Page 87 Tear Off button is disabled and the Load/Eject button only feeds forms forward. 1. At the back of your printer, tear off the last overlapping multi-part form that has entered the printer. 2. Press the LF/FF button to eject the last overlapping multi-part forms with labels forward.

  • Page 88: Switching Between Continuous Paper And Single Sheets

    Tear Off button to advance the paper to the tear-off position. (If you selected auto tear-off in the SelecType mode or the EPSON Remote! utility, the printer advances the paper perforation to the tear-off position automatically.) 2. Tear off the printed pages.

  • Page 89: Switching To Continuous Paper

    1. If necessary, press the Load/Eject button to eject the last printed single sheet. 2. Make sure continuous paper is loaded in the printer as described under “Loading continuous paper with the tractor” on page 3-14. 3. Move the paper release lever to the tractor position.

  • Page 90: Using The Micro-Feed Feature

    The printer automatically advances the continuous paper from the standby position to the loading position when it receives data. Using the Micro-Feed Feature The micro-feed feature allows you to move paper forward or backward in 1/180-inch increments, so you can finely adjust the printing and tear-off positions.

  • Page 91: Adjusting The Tear-Off Position

    1. Press the Pause button if the printer is printing. Press the Tear Off button. The Tear Off light comes on. 2. Press the d button to feed paper forward, or press the u button to feed paper backward, until the paper perforation is aligned with the tear-off edge.
  • Page 92 3-40 Paper Handling...
  • Page 93 Chapter 4 Controlling the Printer Control Panel ......Display ......

  • Page 94: Control Panel

    This chapter explains how you can use the control panel to control the basic operation of the printer and to perform more advanced operations, such as making changes to default settings. Control Panel The indicator lights on the control panel let you monitor the current status of the printer.

  • Page 95: Display

    See pages 8-3 and 8-4 for more information. SelecType features and options such as Character Table, which give you a greater degree of control over printer functions. See page 4-8 for more information. Status The printer is ready to receive data from the computer.

  • Page 96: Lights

    Paper Out (red) On when the printer runs out of paper. Pause (orange) On when the printer is not ready to print data, paper is out or jammed, or you press the Pause button to pause printing. Note: Even if the printer is paused, the printer interface does not stop recieving data until the input buffer becomes full and the head carriage moves to its home position.
  • Page 97 Only press this button when no paper is loaded in the printer. Load/Eject Press this button to advance single-sheet or continuous paper to the loading position.
  • Page 98 Press this button in SelecType mode to select character pitch. For more information, see “SelecType” on page 4-8. Be aware that the pitch in your software overrides this setting. Reset Press the Pause and Load/Eject buttons simultaneously to reset or initialize the printer. Controlling the Printer...

  • Page 99: Other Control Panel Features

    Other control panel features To use a few of the more advanced functions of this printer, you must hold down the appropriate button while turning on the printer as described below. Letter-quality self test = LF/FF Performs a letter-quality self test, which helps you determine the source of some printing problems.

  • Page 100: Selectype

    Note: You can print out a list of the current default settings by holding down the SelecType button while you turn on the printer. The list is printed in the language selected in SelecType. Your software program sends printer commands that usually override the SelecType settings.

  • Page 101: Using Selectype

    Level 2. The display shows: Note: Pressing SelecType three times consecutively exits SelecType and returns the printer to a standby state. 3. Press the r button to enter the setting menu of the selected level. The display shows the first setting as follows:...
  • Page 102 Line Spacing Left-Margin Right-Margin Print Direction Note: For details of Level 1 settings, see page 4-12, for Level 2 settings, see page 4-15. 4-10 Controlling the Printer Level 2 settings Language Paper Type Overlapping Form Intensity Mode Software Auto CR (IBM) A.G.M.
  • Page 103 These settings remain in effect until you change them again. Note: If you press an unrelated button in SelecType, the printer beeps once to indicate it is an incorrect operation. To return to the previous menu, press the l button. Pressing the l button several times causes the printer to exit SelecType and return to a standby state.

  • Page 104: Level 1 Options

    Page CSF B-Margin Tractor Line Spacing Left-Margin Right-Margin Print Direction 4-12 Controlling the Printer Options 4.2, , 8 8 .5, , 33.9 mm, in 1/180-inch increments , 8 8 .5, , 33.9 mm, in 1/180-inch increments , 8 8 .5, , 33.9 mm, in 1/180-inch increments...
  • Page 105 See Appendix B for specific characters in each table. The character tables you can choose depend on the current printer mode set in the Software setting in SelecType Level 2. The display shows character tables available only in the current printer mode.
  • Page 106 You can set the bottom margin of continuous paper when loading paper in the push tractor. Line spacing The printer feeds paper line by line at the selected line spacing. Left-margin You can set the left margin of the paper.

  • Page 107: Level 2 Options

    1 1 9200, 300, 600, 1200, 2400, 4800, or 9600 bps N N one, Even, or Odd O O ff or On O O ff or On O O ff or On Off or O O n R R eady? (to restore default settings) Controlling the Printer 4-15...
  • Page 108 Software Select the kind of printer commands your printer uses. If you select ESC/P 2, the printer operates as an EPSON ESC/P 2 printer. If you select IBM 2391 Plus, the printer operates as an IBM Proprinter 2391 Plus. If possible, choose an EPSON ESC/P 2 printer in your software programs.
  • Page 109 If you connect one computer to the printer, you can select the parallel, RS-232C serial, or optional interface according to the interface your computer requires.
  • Page 110 Turn on the auto tear-off feature if you use continuous paper to easily tear off the printed pages. The printer automatically feeds the paper to the printer’s tear-off edge after printing when Auto tear-off is on. Make sure this feature is off when you use labels.
  • Page 111 Auto LF Turn on the auto line feed feature to cause the printer to add a line feed (LF) command to every carriage return (CR) command sent by the application program software. If you turn it off, line feeds occur only when the software sends line feed commands to the printer.

  • Page 112: Type Styles

    This section explains the Font and Pitch buttons you use in SelecType. The font and pitch settings you set in SelecType remain in effect even after the printer is turned off, reset, or initialized. Character fonts Your printer has draft and high-speed draft fonts, nine letter-quality fonts, and four scalable fonts.
  • Page 113 They are ideal for rough drafts and editing work. Letter quality (LQ) fonts produce complete characters for presentation-quality documents. The ESC/P 2 printer control language allows you to use scalable fonts in various sizes ranging from 8 to 32 points in 2-point increments. Note: Roman T is similar to the Times and Sans Serif H is similar to Helvetica .

  • Page 114: Character Spacing

    To select a character spacing or pitch with the Pitch button, follow these steps: 1. Make sure that the printer is turned on. 2. Press SelecType. You can use the Pitch button in either SelecType Level 1 or Level 2.

  • Page 115: Printing In Color

    Printing in Color When you install a color ribbon cartridge, the printer can print in color if you select a printer driver capable of printing in color. See Chapter 2, “Setting Up Your Software,” for details on the printer driver. See your software manual for details on color printing.
  • Page 116 4-24 Controlling the Printer...

  • Page 117: Using Epson Status Monitor 2

    Chapter 5 Using EPSON Status Monitor 2 Opening and Using EPSON Status Monitor 2 ..Understanding the EPSON Status Monitor 2 window . . . Getting detailed printer status information ..

  • Page 118: Opening And Using Epson Status Monitor 2

    Before using the Status Monitor, be sure to read the README file located on Disk 1 of the EPSON Status Monitor 2 software. You can also find the EPSON Status Monitor 2 README file located in the Epson folder on your hard drive.
  • Page 119 Double-click the background monitoring icon to open the window shown below. (You can also open this window from Start. Click Start, point to Programs, point to Epson, then click the EPSON Status Monitor icon). Read the following for a brief overview of the EPSON Status Monitor 2 features.
  • Page 120 View menu This menu lets you control the appearance and content of the EPSON Status Monitor 2 window and the Installed Printers list. You can choose to show or hide the toolbar and status bar, and you can choose whether large or small icons will appear next to the printers in the Installed Printers list.
  • Page 121 If you point to a toolbar button, the corresponding menu command appears briefly on your screen, and an explanation of the button’s function appears in the status bar at the bottom of the EPSON Status Monitor 2 window. Installed Printers list This list displays information on the EPSON printers connected directly to your computer.

  • Page 122: Getting Detailed Printer Status Information

    Printer Name, Status, and Job Count title bars. Getting detailed printer status information You can open the Printer Status window shown below to get more information on the status of a selected printer. To open this window, double-click a printer in the Installed Printers list, or select the printer then choose Printer Status from the Printer menu.
  • Page 123 The Printer Status window features three menus containing detailed printer information as explained below. Click the tabs along the top of the Printer Status window to open these menus. Printer Status menus Current Status menu The Current Status menu gives you detailed printer status through a graphic display and a status message box.

  • Page 124: Using The Background Monitoring Feature

    If this feature is not on, open the EPSON Status Monitor 2 window from Start, as described on page 5-2. Then point to Background Monitoring on the Settings menu and click Monitor from restart or Monitor now to turn this feature on.
  • Page 125 2. Select the printer you want to monitor from the Installed Printers list, then click Monitoring Preferences on the Settings menu. The following dialog box appears. 3. Use the slider to adjust the monitoring interval, if necessary. Please note that setting a short monitoring interval may cause some applications to run more slowly.

  • Page 126: Using The Background Monitoring Icon

    Status Monitor. Double-clicking the background monitoring icon opens the EPSON Status Monitor 2 window. Right-clicking this icon opens a pop-up menu where you can choose to have the Status Alert displayed in front of other windows on the desktop. This pop-up menu also allows you to turn off the background monitoring feature.
  • Page 127 Chapter 6 Using Printer Options Cut-Sheet Feeder ......Installing the cut-sheet feeder ....

  • Page 128: Cut-Sheet Feeder

    This chapter describes how to use optional equipment with your printer, including the cut-sheet feeder and interface cards. Cut-Sheet Feeder The optional cut-sheet feeder C80683 more efficient handling of single-sheet paper, single-sheet multi-part forms, envelopes, and postcards. You can use the cut-sheet feeder without removing continuous paper.
  • Page 129 4. Using the enclosed cross-head screwdriver, remove the screw that secures the rear cover to the back of the printer. Then lift the cover straight up from the printer, being careful to remove the tab at the left side of the cover from the slot on the printer.
  • Page 130 Fit the notches on each side of the feeder over the mounting posts on the printer. Lower the cut-sheet feeder until it rests on the printer. 8. Plug the cable connector of the cut-sheet feeder in the printer. Using Printer Options...

  • Page 131: Loading Paper With The Cut-Sheet Feeder

    10. Turn on the printer and adjust the page size in your software, if necessary. You are now ready to load paper with your cut-sheet feeder as described in the next section.
  • Page 132 Load paper in the cut-sheet feeder as follows: 1. Pull paper set lever forward until the paper guides retract to allow paper loading. 2. Release the paper guide lock levers by pulling them forward. Using Printer Options...
  • Page 133 See page A-19 for information on the types and quantity of paper that can be loaded with the cut-sheet feeder. Caution: Do not use labels in the cut-sheet feeder. Using Printer Options...
  • Page 134 Then lock the left guide in place. Note: Load paper with the printable side up. If you are using pre-printed forms, load the forms top-down. 7. Push back the paper set levers to clamp the paper against the guide rollers. Using Printer Options...

  • Page 135: Loading Paper Manually From The Front Paper Guide

    Note: If the platen turns without loading the paper, completely remove the paper and then insert it all the way into the printer again. If you need to adjust the position of the paper after it is loaded, see “Adjusting the printing position” on page 3-38. To move and save the loading position of the paper, use the SelecType “T-Margin CSF”...

  • Page 136: Switching Between The Tractor And The Cut-Sheet Feeder

    After a few seconds, the printer automatically advances the paper to the loading position. The printer is ready to accept data from your computer and print. After printing a page of your document, the printer ejects it onto the front paper guide and the Paper Out and Pause lights come on.

  • Page 137: Interface Cards

    If you load another type of continuous paper, you need to remove the cut-sheet feeder. Interface Cards You can use optional interface cards to supplement your printer’s built-in parallel interface. The EPSON interface cards below are compatible with your printer. (Not all interfaces are available worldwide.) Model number...

  • Page 138: Installing An Interface Card

    Installing an interface card Follow the steps below to install an optional interface card. 1. Make sure the printer is turned off. Unplug the printer’s power cord and disconnect the interface cable. 2. Remove the screws securing the shield plate to the back of the printer and remove the plate.
  • Page 139 Then reinsert the screws and tighten them. Note: Store the shield plate in a safe place; you will need to reattach it if you remove the interface card. To remove the interface card, reverse the steps above. 6-13 Using Printer Options...
  • Page 140 6-14 Using Printer Options...

  • Page 141: Chapter 7 Maintenance And Transportation

    Replacing the Ribbon Cartridge ....Cleaning the Printer ......

  • Page 142: Replacing The Ribbon Cartridge

    If your printing becomes faint, you may need to replace the ribbon cartridge. (See Chapter 8, “Troubleshooting,” for more information.) If you do need to replace the ribbon, EPSON recommends the use of the EPSON Ribbon Cartridge (S015066 for black, S015067 for color) for best results. Genuine EPSON ribbon cartridges are designed for your EPSON printer;...
  • Page 143 4. Press the tab at the upper right of the cartridge holder and pull the cartridge out of the printer. 5. Remove the new ribbon cartridge from its package and turn the ribbon-tightening knob in the direction of the arrow to remove any slack in the ribbon.
  • Page 144 7. Turn the ribbon-tightening knob again to remove any slack in the ribbon and to make sure the ribbon moves freely. 8. Close the paper bail and the printer cover. Maintenance and Transportation...

  • Page 145: Cleaning The Printer

    Do not use a hard or abrasive brush. Do not spray the inside of the printer with lubricants; unsuitable oils can damage the printer mechanism. Contact your EPSON dealer if you think lubrication is needed. Maintenance and Transportation...

  • Page 146: Transporting The Printer

    If you need to transport your printer some distance, carefully repack it as described below, using the original box and packing materials. 1. Turn off the printer and remove any paper loaded in the printer. 2. Unplug the power cord from the electrical outlet; then disconnect the interface cable from the printer.
  • Page 147 Chapter 8 Troubleshooting Using the Error Indicators ..... Printing a Self Test ......Using the Hex Dump Mode .

  • Page 148: Troubleshooting

    Printing a self test. This section explains how to run the printer’s self test to determine whether the problem lies with the printer or the computer. Using hex dump mode. This section describes the printer’s hex dump mode.

  • Page 149: Using The Error Indicators

    Using the Error Indicators If a printer error occurs, you can use the error notification methods, a pattern of beep sounds and messages that appear on the display on the control panel, to help determine the cause of the problem and the solution. Use the following table to diagnose and fix the problem.
  • Page 150 Then press the Pause button. Paper Jam P P aper is jammed in the printer. Turn off your printer and remove the jamed paper using the knob on the right side of the printer.

  • Page 151: Printing A Self Test

    2. To print the test using the Draft font, turn on the printer while holding down the Load/Eject button. To test the test using the printer’s letter-quality fonts, turn on the printer while holding down the LF/FF button.

  • Page 152: Using The Hex Dump Mode

    Then turn off the printer. Caution: Do not turn off the printer while it is printing. Always press the Pause button to stop printing, and the Load/Eject button to eject the printed page before you turn off the printer.

  • Page 153: Problems And Solutions

    3. Open a software program and send a print job to the printer. Your printer prints all the codes it receives in hexadecimal format. By comparing the characters printed in the right column with the printout of the hexadecimal codes, you can check the codes being received by the printer.

  • Page 154: Power Supply

    Cause The printer’s voltage rating does not match the voltage of your electrical outlet. The printer does not work and the control panel lights are off. Cause The printer is turned off. The power cord is not properly plugged into the electrical outlet;...

  • Page 155: Paper Handling

    Continuous paper is in the paper path. The paper release lever is set to the tractor position. The platen does not rotate and the printer does not feed the paper. Cause The paper on the paper guide is positioned too far to the left or right for the paper sensor to detect it.
  • Page 156 The platen rotates but the printer does not feed the paper. Cause The edge guides are pressed too tightly against the paper. The paper release lever is set to the tractor position. Paper feeding is crooked or the paper jams.
  • Page 157 Your paper may be too long. When the printer ejects the paper, the Paper Out flashes and the Pause light comes on. Cause The printer has not fully ejected your paper. Continuous paper The printer does not load continuous paper.
  • Page 158 When you send data or press the Load/Eject button, the platen rotates but the printer does not feed the paper. Cause The paper release lever is set to the single-sheet position. The paper has come off the tractor. The paper has been fed back to the standby position.
  • Page 159 What to do Check the paper size setting in your application or the printer driver. Check the “Page Tractor” setting using the SelecType mode or the EPSON Remote! utility. See “SelecType” on page 4-8, or “Using the printer utilities” on page 2-22.
  • Page 160 The printer prints on (or too far away from) the perforation of your continuous paper. Cause The tear-off position is set incorrectly. The paper size setting in your application or the printer driver may not match the size of the paper you are using.
  • Page 161 You may have loaded too many sheets in the bin. Check the “Page Tractor” setting using SelecType or the EPSON Remote! utility. See “SelecType” on page 4-8, or “Using the printer utilities” on page 2-22.
  • Page 162 For example, your paper may be too heavy or too light. When the printer ejects the paper, the Paper Out flashes and the Pause light comes on. Cause The printer has not fully ejected your paper.

  • Page 163: Operation

    The printer does not load the paper you want when you switch between the cut-sheet feeder and the tractor. Cause The paper release lever is set incorrectly.
  • Page 164 Your software is not properly set up for your printer. The Paper Out and Pause lights are on and the printer does not print. Cause The printer is out of paper for the selected paper source.

  • Page 165: Printout

    The printer makes a strange noise and stops abruptly. Cause The paper is jammed. The ribbon is jammed because it has too much slack or it is worn out. The printer stops printing and the Pause light flashes. Cause The print head is overheated.
  • Page 166 6-11. Select the correct character table in your software or using the SelecType mode or the EPSON Remote! utility. Note that the character table setting in your software overrides the settings made in the SelecType mode or EPSON Remote!.
  • Page 167 Your application software is not correctly configured for your printer. The printer does not print the font you selected using the SelecType mode or the EPSON Remote! utility. Cause Software settings override settings you make in the SelecType mode or EPSON Remote!.
  • Page 168 What to do Turn on the auto line feed option in the SelecType mode or the EPSON Remote! utility so that the printer automatically adds a line feed code to each carriage return. See “SelecType”...
  • Page 169 What to do Check the paper size setting in your application or the printer driver. Check the “Page Tractor” setting using the SelectType mode or the EPSON Remote! utility. See “SelecType” on page 4-8, or “Using the printer utilities” on page 2-22.

  • Page 170: Clearing A Paper Jam

    1. Turn off the printer. 2. Set the paper release lever to the release position. 3. Open the printer cover. 4. If continuous paper is jammed in the printer, tear off the fresh supply at the back of the printer. 8-24...

  • Page 171: Using Bidirectional Adjustment Mode

    5. Turn the knob on the right side of the printer to remove the paper. Remove any remaining pieces. 6. If the paper is stuck where the printer ejects it, gently pull the paper out of the printer. 7. Close the printer cover and turn on the printer. Make sure the Paper Out and Pause lights are off.
  • Page 172 1. Make sure paper is loaded, then turn off the printer. While holding down the Pause button, turn on the printer. The printer enters the bidirectional adjustment mode and then prints the instruction sheet and the first set of alignment patterns.

  • Page 173: Appendix A Specifications

    Appendix A Specifications Technical Specifications ......A-2 Printing ....... . A-2 Paper .

  • Page 174: Technical Specifications

    Technical Specifications Printing Printing method: maximum print speed: Characters per inch 10 cpi 10 cpi 10 cpi 12 cpi 12 cpi * The paper thickness lever position or an overheated print head may affect the print speed. Print direction: Line spacing: Paper feed speed: Continuous Intermittent...
  • Page 175 10.5, 8 to 32 points, in 2-point increments Barcode fonts: Character tables: Character sets: 128KB or 1KB (selectable in the SelecType mode or the EPSON Remote! utility) Characters per inch available 10, 12, 15 10, 12, 15, proportional 10, 12, 15, proportional 10, 12, 15...

  • Page 176: Paper

    Paper Note: Use recycled paper, labels, envelopes, postcards, overlapping forms, and continuous forms with labels only under normal temperature and humidity conditions as follows: Temperature Humidity Single sheets (including single-sheet multi-part forms) See also “Multi-part forms” on page A-7. Width Length Thickness single sheets...
  • Page 177 Printable area printable area Continuous paper (including continuous multi-part forms) See also “Multi-part forms” on page A-7. The sprocket hole must be a circle or notched circle. The holes must be cleanly cut. If the horizontal and vertical perforations are crossed, the shaded area below should not be printed on.
  • Page 178 The ratio of the cut/uncut length at the perforation should be between 3:1 and 5:1. And expansion at the perforation (when the paper is kept flat) should be less than 1mm (0.04 inch) as following. 3 mm cut 1 mm uncut If you use continuous paper whose page length (A in the next illustration) is under 101.6 mm (4.0 inches), make sure that the length between folds (B) is over 101.6 mm (4.0 inches.)
  • Page 179 Printable area The minimum top and bottom margins (above and below the perforation) are 4.2 mm (0.165 inch). The minimum left or right margin is 9 mm (0.354 inch). 18mm for the paper whose page width is 406.4 mm (16 inches.) Multi-part forms The form sheets of continuous multi-part forms should be securely joined together along the left and right edges by...
  • Page 180 The binding area should be flat and have no creases. The sprocket holes of all sheets in the form should be aligned properly. The binding position should be outside the printable area. Dimensions and Printable area Labels Labels should be securely attached to the backing sheet and the label surface must be flat.
  • Page 181 Backing sheet Width Length/page Labels Width Height Corner Radius Weight Thickness Backing sheet Total Quality Printable area Envelopes Size Thickness Weight Quality 101.6 to 406.4 mm (4.0 to 16.0 inches) 101.6 to 559 mm (4.0 to 22.0 inches) 63.5 mm (2.5 inches), minimum 23.8 mm (0.94 inch), minimum 2 to 3 mm (0.079 to 0.118 inch) 64 g/m...
  • Page 182 Printable area printable area Postcards Width Length Thickness Weight Quality Printable area Continuous forms with labels Same as labels except for the following: The label on your form should be placed within the shaded area above, but not on the vertical or horizontal perforation. A-10 Specifications 0 mm (0 inch) or more...
  • Page 183 Area measurements 12 mm (0.47 inch) 44.2 mm (1.74 inches) C total thickness : 0.53 mm (0.021 inch) or less Printable area printable area on a label Area measurements 9 mm (0.354 inch) or more 4.2 mm (0.165 inch) or more C 25 mm (0.984 inch) or more 45 mm (1.77 inches) or more 3 mm (0.118 inch) or more...
  • Page 184 Overlapping multi-part forms Same as continuous paper (multi-part) except for the following: the top of overlapping form the bottom edge of overlapping form Area measurements 3 mm (0.51 13.3 mm (0.52 inch) or less C from perforation to the top of the next overlapping form: 3.3 mm (0.13 inch) or more from perforation to the bottom edge of the glue point area: 17 mm (0.67 inch) or less...
  • Page 185 Area measurements 19 mm (0.748 inch) or more 21.2 mm (0.835 inch) or more C 4.2 mm (0.165 inch) or more Overlapping multi-part forms with labels Same as labels except for the following: the top of overlapping form the bottom edge of overlapping form The label on your form should be placed within the shaded area above,...
  • Page 186 The margins are printed the first time the paper is loaded in the printer, and a document is printed in the white space the second time the paper is loaded in the printer.

  • Page 187: Mechanical

    Before printing on pre-printed sheets, verify that the area your document will print on does not overlap with the pre-printed area by printing separate sample sheets and comparing their printed areas. single sheet Mechanical Paper feed methods: Ribbon: Ribbon life (at 10 cpi in letter-quality mode with 48 dots/character): black ribbon color ribbon Black...

  • Page 188: Electrical

    Electrical 120 V model: Rated voltage Input voltage range Rated frequency range Input frequency range Rated current Power consumption 220-240 V model: Rated voltage Input voltage range Rated frequency range Input frequency range Rated current Power consumption This product is also designed for IT power system with Phase to Phase voltage 220-240V.

  • Page 189: Safety Approvals

    Safety approvals 120 V model: Safety standards 220-240 V model: Safety standards Acoustic noise: CE marking 220-240 V model: Low Voltage Directive 73/23/EEC EMC Directive 89/336/EEC UL1950 with D3 CSA C22.2 No.950 with D3 FCC part 15 subpart B class B CSA C108.8 class B EN 60950 (TUV, NEMKO) EN 55022 (CISPR Pub.22) class B...

  • Page 190: Parallel Interface Specifications

    Parallel Interface Specifications The printer comes with a bidirectional, 8-bit, parallel interface; a serial interface; and an optional interface slot. Forward channel Transmission mode: Adaptable connector: Synchronization: Handshaking: Signal level: Reverse channel Transmission mode: Adaptable connector: Synchronization: Handshaking: Signal level:...

  • Page 191: Serial Interface Specifications

    Serial Interface Specifications Synchronization: Handshaking: Signal level: Handshaking: Baud rate: Connector plug: Data format: Optional Cut-Sheet Feeder Specifications The specifications below apply to the optional cut-sheet feeder (C80683 Note: You can load the same types of single sheets, single-sheet multi-part forms, envelopes, and postcards in the cut-sheet feeder as you can load in the front or rear paper guide.
  • Page 192 Environmental: Temperature Humidity (without condensation) Dimensions and weight (including the printer): * For recycled paper, single sheet multi-part forms, envelopes, postcards. A-20 Specifications Operation: 5° to 35°C (41° to 95°F) 15° to 25°C (59° to 77°F)* Storage: 30° to 60°C ( 22° to 140°F)
  • Page 193 Command Lists and Character Tables EPSON ESC/P 2 Control Codes ....B-2 Barcode command ......B-3 IBM 2391 Plus Emulation Control Codes .

  • Page 194: Epson Esc/P 2 Control Codes

    EPSON ESC/P 2 Control Codes Selecting EPSON ESC/P 2 printer in your software allows you to use the most advanced font and graphics handling available. See the ESC/P Reference Manual for details. General operation: ESC@, ESC U, ESC EM Paper feeding:...

  • Page 195: Barcode Command

    Barcode command Your printer has powerful barcode printing capabilities and includes the following resident barcode fonts: EAN-13, EAN-8, Interleaved 2 of 5, UPC-A, UPC-E, Code 39, Code 128, and POSTNET. See the barcode commands below: ESC ( B Format: ASCII code:...

  • Page 196: Barcode Data

    Control flag Bit 0 = Check digit 0: The printer does not add a check digit. 1: The printer adds a check digit. Bit 1 = Human readable character (HRC) 0: The printer adds the HRC. 1: The printer does not add the HRC.
  • Page 197 The valid data of each barcode type is described below. If invalid data is included in the barcode data string, the barcode is not printed. Barcode type Barcode data EAN-13 0-9 (Hex 30-39) EAN-8 0-9 (Hex 30-39) UPC-A 0-9 (Hex 30-39) UPC-E 0-9 (Hex 30-39) Interleaved 2 of 5...

  • Page 198: Ibm 2391 Plus Emulation Control Codes

    IBM 2391 Plus Emulation Control Codes This printer emulates the IBM Proprinter with the following commands. For detailed information, see the IBM 2391 Plus reference manual. General operation: NUL, DC3, ESC j, BEL, CAN, DC1, ESC Q, ESC [ K, ESC U, ESC [ F...

  • Page 199: Character Tables In Epson Esc/P 2 Mode

    Character Tables in EPSON ESC/P 2 Mode When the printer is in EPSON ESC/P 2 mode, the character tables below can be selected using software commands. All character tables except the italic table are the same as the PC437 table for hex codes 00 through 7F, so only the PC437 and italic tables are shown completely.
  • Page 200 PC 850 (Multilingual) PC 860 (Portuguese) PC 863 (Canadian-French) PC 865 (Norwegian) Command Lists and Character Tables...
  • Page 201 PC 861 (Icelandic) Abicomp (Brazilian Portuguese) BRASCII (Brazilian Portuguese) ISO Latin 1 Command Lists and Character Tables...
  • Page 202 Roman 8 PC 437 Greek (Greek)* PC 869 (Greek)* B-10 Command Lists and Character Tables...
  • Page 203 ISO 8859-7 (Latin/Greek)* PC 853 (Turkish)* PC 857 (Turkish)* ISO Latin 1T (Turkish)* B-11 Command Lists and Character Tables...
  • Page 204 PC 855 (Cyrillic)* PC 866 (Russian)* PC 852 (East Europe)* MAZOWIA (Poland)* B-12 Command Lists and Character Tables...
  • Page 205 Code MJK (CSFR)* PC 864 (Arabic)* Bulgaria (Bulgaria)* Estonia (Estonia)* Command Lists and Character Tables B-13...
  • Page 206 PC 774 (LST 1283:1993)* ISO 8859-2* PC 866 LAT. (Latvian)* PC APTEC (Arabic)* B-14 Command Lists and Character Tables...
  • Page 207 PC 708 (Arabic)* PC AR864 (Arabic)* PC 720 (Arabic)* Italic No character is available for hex code 15 in the italic character table. Command Lists and Character Tables B-15...

  • Page 208: International Character Sets

    Characters available with the ESC ( ^ command To print the characters in the tables below, use the ESC ( ^ command. The characters in the right table are available with PC864 (Arabic), PCAR864 (Arabic), and PCAPTEC (Arabic). International character sets You can select one of the following international character sets by sending the ESC R command.
  • Page 209 The following seven additional sets can be selected only with the ESC R command. B-17 Command Lists and Character Tables...
  • Page 210 B-18 Command Lists and Character Tables...

  • Page 211: Contacting Customer Support

    Customer Support ......C-3 Faxon EPSON ......C-3 EPtec - Bulletin Board Service for latest drivers and utilities .

  • Page 212: For United Kingdom And The Republic Of Ireland Users

    For United Kingdom and the Republic of Ireland Users If you purchased your printer in the UK or the Republic of Ireland, Epson (UK) Limited provides a range of customer services and technical support. Note: For customers in the Republic of Ireland, please use the correct dialing codes when dialing the UK telephone numbers listed in the following sections.

  • Page 213: Enquiry Desk

    Service and Support Information booklet that came with your EPSON product. If this booklet is not available, details can be found on Faxon EPSON faxback service, EPtec Bulletin Board Service or on EPSON’s World Wide Web site. See below for details.

  • Page 214: Eptec - Bulletin Board Service For Latest Drivers And Utilities

    EPtec - Bulletin Board Service for latest drivers and utilities You can call the EPSON Bulletin Board Service on 01442 227479. No membership is required. Make sure that your communications software is set to 8 data bits, 1 stop bit, no parity bit, ANSI terminal mode emulation and a modem speed of up to 28.8 Kbps.

  • Page 215: For Australian Users

    For Australian Users EPSON Australia wishes to provide you with a high level of Customer Service. As well as this User’s Guide, we provide the following sources for obtaining information: EPSON FAXBACK EPSON FAXBACK will fax you the latest specifications and pricing for most EPSON products offered in Australia.

  • Page 216: Epson Helpdesk

    EPSON Helpdesk EPSON Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in diagnosing hardware and software problems. They can also advise you on the latest EPSON products and where the nearest dealer or service agent is located.

  • Page 217: For Hong Kong Users

    To obtain technical support as well as other after-sales services, users are welcome to contact EPSON Hong Kong Limited. Internet home page EPSON Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:...

  • Page 218: For Philippines Users

    For Philippines Users To obtain technical support as well as other after sales services, users are welcome to contact the EPSON Philippines Representative Office at the telephone and fax numbers below: Phone: Fax: BBS: Contacting Customer Support (632) 813-6552 (632) 813-6545...

  • Page 219: Glossary

    American Standard Code for Information Interchange. A standardized coding system for assigning numerical codes to letters and symbols. auto line feed When this feature is selected in the default-setting mode or the EPSON Remote! utility, each carriage-return (CR) code is automatically followed by a line-feed (LF) code.
  • Page 220 See printer driver. ESC/P Abbreviation for EPSON Standard Code for Printers. This is the system of commands your computer uses to control your printer. It is standard for all EPSON printers and supported by most application software for personal computers.
  • Page 221 A mode of draft printing you can select using the SelecType mode or the EPSON Remote! utility. High-speed draft uses a minimum number of dots per character to produce extremely high-speed printing. See also draft and letter quality.
  • Page 222 Printing in which the print head prints in one direction only. Unidirectional printing is useful for printing graphics because it allows precise vertical alignment. You can select unidirectional printing in the printer’s SelecType mode or the EPSON Remote! utility. See also bidirectional printing. Glossary...
  • Page 223 Dithering setting, 2-7, 2-12 DOS, 2-21–23 Draft font, 4-5, 4-20–22 Driver. See Printer driver Edge guide locks, 3-8 Edge guides, 3-8 Eject. See Load/Eject button Emulation, IBM, 4-16–17 Envelopes, 3-26–27 EPSON Label Form utility, 2-22–23 EPSON Remote! utility, 2-22–23 IN-1...
  • Page 224 EPSON Status Monitor 2 utility, 2-8, Chapter 5 ESC/P 2, 4-16, 4-17, B-2–5 Error indicators, 8-3–4 Feeders. See Cut-sheet feeders Feeding methods, 3-2–4 FF button. See LF/FF button Font button, 4-5 setting, 4-20–22 Front paper guide, 1-8, 3-3, 3-7–8 Handshaking, A-18–19 High-speed draft setting, 4-20–22...
  • Page 225 Printout, problems, 8-19–24 Problems and solutions, 8-7–24 Protective materials, saving, 1-2–3 Rear paper guide, 1-8, 3-3, 3-10–12 Release lever. See Paper release lever Remote!. See EPSON Remote! Reset button, 4-6 Resolution setting, 2-7, 2-12 Ribbon cartridge installing, 1-5–7 replacing, 7-2–4 Safety instructions, iii–v...
  • Page 226 8-19–24 Unidirectional (Uni-d) printing, print direction setting, 4-14 Unpacking the printer, 1-2–3 Utility, EPSON Remote!, 2-22–23 EPSON Label Form, 2-22–23 EPSON Status Monitor 2, 2-8, Chapter 5 Voltage caution, 1-3, 1-9 mismatched, 8-8 Windows printer driver Windows 3.1, 2-9–13 Windows 95, 2-2–8...
  • Page 227 EPSON OVERSEAS MARKETING LOCATIONS EPSON AMERICA, INC. 20770 Madrona Ave. P.O. Box 2842 Torrance, CA 90509-2842 Phone: (800) 922-8911 Fax: (310) 782-5220 EPSON DEUTSCHLAND GmbH Zülpicher Straße 6, 40549 Düsseldorf Germany Phone: (0211) 56030 Telex: 8584786 EPSON AUSTRALIA PTY. LTD.

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