Appendix E: Obtaining Support For Your 3C Om Products; Register Your Product To Gain Service Benefits; Solve Problems Online; Purchase Extended Warranty And Professional Services - 3Com V7111 - VCX 4 Channels Analog FXO Media Gateway User Manual

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3Com offers product registration, case management, and repair services through
eSupport.3com.com. You must have a user name and password to access these services,
which are described in this appendix.

Register Your Product to Gain Service Benefits

To take advantage of warranty and other service benefits, you must first register your
product at:
http://esupport.3com.com/
3Com eSupport services are based on accounts that are created or that you are authorized
to access.

Solve Problems Online

3Com offers these support tools:
3Com Knowledgebase — Helps you to troubleshoot 3Com products. This query-based
interactive tool is located at:
http://knowledgebase.3com.com/
It contains thousands of technical solutions written by 3Com support engineers.
Connection Assistant — Helps you to install, configure, and troubleshoot 3Com
desktop and server network interface cards (NICs), wireless cards, and Bluetooth
devices. This diagnostic software is located at:
http://www.3com.com/connectionassistant

Purchase Extended Warranty and Professional Services

To enhance response times or extend your warranty benefits, you can purchase value-added
services such as 24x7 telephone technical support, software upgrades, onsite assistance, or
advanced hardware replacement.
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