Access Software Downloads; Contact Us; Telephone Technical Support And Repair - 3Com V7111 - VCX 4 Channels Analog FXO Media Gateway User Manual

Experienced engineers are available to manage your installation with minimal disruption to
your network. Expert assessment and implementation services are offered to fill resource
gaps and ensure the success of your networking projects. For more information on 3Com
Extended Warranty and Professional Services, see:
http://www.3com.com/
Contact your authorized 3Com reseller or 3Com for additional product and support
information. See the table of access numbers later in this appendix.

Access Software Downloads

You are entitled to bug fix / maintenance releases for the version of software that you initially
purchased with your 3Com product. To obtain access to this software, you need to register
your product and then use the Serial Number as your login. Restricted Software is available
at:
http://esupport.3com.com/
To obtain software releases that follow the software version that you originally purchased,
3Com recommends that you buy an Express or Guardian contract, a Software Upgrades
contract, or an equivalent support contract from 3Com or your reseller. Support contracts
that include software upgrades cover feature enhancements, incremental functionality, and
bug fixes, but they do not include software that is released by 3Com as a separately ordered
product. Separately orderable software releases and licenses are listed in the 3Com Price
List and are available for purchase from your 3Com reseller.

Contact Us

3Com offers telephone, internet, and e-mail access to technical support and repair services.
To access these services for your region, use the appropriate telephone number, URL, or e-
mail address from the table in the next section.

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits, you must
first register your product at:
http://esupport.3com.com/
When you contact 3Com for assistance, please have the following information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision level
Diagnostic error messages
Details about recent configuration changes, if applicable
164 3Com VCX V7111 VoIP SIP Gateways User Manual