Table Of Contents - HP BL260c - ProLiant - G5 Troubleshooting Manual

Contents
Getting started.............................................................................................................................. 5
How to use this guide ................................................................................................................................ 5
Troubleshooting overview ........................................................................................................................... 6
Diagnosing the enclosure ........................................................................................................................... 6
Diagnosing the overall system health.................................................................................................. 7
Diagnosing the component health...................................................................................................... 7
Navigating the Insight Display .................................................................................................................... 7
Health Summary screen.............................................................................................................................. 8
Important safety information...................................................................................................................... 10
Symbols on equipment ................................................................................................................... 10
Warnings and cautions .................................................................................................................. 11
Electrostatic discharge.................................................................................................................... 12
Common problem resolution ........................................................................................................ 14
Troubleshooting with the HP BladeSystem Insight Display.............................................................................. 14
Loose connections ................................................................................................................................... 14
Service notifications................................................................................................................................. 14
Firmware updates.................................................................................................................................... 15
HP BladeSystem Insight Display troubleshooting ............................................................................. 16
Insight Display overview........................................................................................................................... 16
Troubleshooting the Insight Display ............................................................................................................ 16
Symptoms: HP BladeSystem c3000 Enclosure Insight Display .............................................................. 17
Procedures: HP BladeSystem c3000 Enclosure Insight Display ............................................................. 17
Symptoms: HP BladeSystem c7000 Enclosure Insight Display .............................................................. 19
Procedures: HP BladeSystem c7000 Enclosure Insight Display ............................................................. 19
Enclosure troubleshooting ............................................................................................................ 25
Troubleshooting guidelines ....................................................................................................................... 25
Insight Display error notification ................................................................................................................ 25
Location errors ........................................................................................................................................ 25
Configuration errors ................................................................................................................................ 26
Power errors ........................................................................................................................................... 26
Cooling errors ........................................................................................................................................ 26
Device errors .......................................................................................................................................... 26
Fan troubleshooting ....................................................................................................................... 27
Power supply troubleshooting.......................................................................................................... 31
Server blade troubleshooting........................................................................................................... 35
Partner blade troubleshooting.......................................................................................................... 43
Onboard Administrator troubleshooting............................................................................................ 46
Interconnect module troubleshooting ................................................................................................ 50
DVD-ROM troubleshooting .............................................................................................................. 52
KVM troubleshooting ..................................................................................................................... 59
Insight Display blue device errors .................................................................................................... 66
Midplane assembly replacement................................................................................................... 69
Midplane assembly troubleshooting ........................................................................................................... 69
Contents 3