HP BL260c - ProLiant - G5 Troubleshooting Manual page 60

If the c3000 enclosure KVM module is connected to an external rack KVM switch, where pressing "Print
Screen" is indicated, then press Print Screen twice to select the Enclosure KVM menu. The first press of
Print Screen opens the rack KVM Switch Port Selection menu.
On some c3000 enclosures, the user can set only one of the following as active:
•
The USB connector on the front of the enclosure and the internal DVD-ROM drive.
•
The rear USB connectors on the KVM module.
On these enclosures, in order to use the both the KVM and the internal DVD-ROM drive, always connect
the KVM keyboard and mouse to the front USB connector on the OA.
Symptom
Pressing the KVM keyboard
Print Screen key does not bring
up the Enclosure KVM Menu.
The KVM Menu button does not
appear on the navigation bar
at the bottom of the Insight
Display Main Menu.
When typing on Linux virtual
console through KVM, multiple
characters appear.
When typing in Linux GUI
windows (X11), multiple
characters appear.
The mouse cursor does not
appear on the Linux GUI.
Procedures: External KVM switch troubleshooting
CAUTION:
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION:
Display shows a firmware update in progress. During this activity, the Insight Display displays
the Firmware Update screen with the Lock icon and the firmware update progress bar.
Step
Step 1
Initial step
Be sure that the KVM monitor is
powered up and is connected to the
KVM module VGA connector. Be
sure that the KVM keyboard/mouse
are connected to the KVM module
USB connectors.
—
—
—
—
Some troubleshooting procedures require powering down an entire enclosure. To
To avoid data loss, do not remove an Onboard Administrator when the Insight
External KVM switch troubleshooting action and verification
Action
Press the KVM keyboard Print Screen key and use the external KVM Switch Port
Selection menu to select a working port.
Verification
If the KVM monitor powers on and you can manipulate the port with the keyboard and
mouse, then continue to step 5.
If the KVM monitor remains blank, then continue to the next step to attempt to view the
external KVM Switch Port Selection menu.
Required steps
Begin with step 1 of "Procedures:
KVM Menu troubleshooting (on page
61)."
Begin with step 1 of "Procedures:
KVM module troubleshooting (on
page 63)."
Begin with step 1 of "Procedures:
KVM Linux troubleshooting (on page
64)."
Begin with step 2 of "Procedures:
KVM Linux troubleshooting (on page
64)."
Begin with step 1 of "Procedures:
KVM mouse problems (on page 65)."
Enclosure troubleshooting 60