Passageway Call Display Problems - Lucent Technologies MERLIN LEGEND Release 6.0 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.0
Maintenance and Troubleshooting 555-660-140
Central Office and Network Problems

PassageWay Call Display Problems

PassageWay Call Display Problems
In networks, calls to and from PassageWay Telephony services clients may not
display or initiate screen pop as expected. The operation varies according to the
application, according to the following rules:
For an outgoing call, if the PassageWay Telephony Services
application uses the length of a destination telephone number to
differentiate PSTN calls from UDP calls, a PassageWay
Telephony Services client displays a non-local extension call in
the same way as it does inside calls.
For an outgoing call, if the PassageWay Telephony Services
application uses receipt of the Network Reached event to
differentiate PSTN calls from inside calls, a PassageWay
Telephony Services client displays a non-local extension call or
other UDP-routed call in the same way as it does an outside call
made to the public switched telephone network.
For an incoming call, if the PassageWay Telephony Services
application uses the length of ANI information to differentiate
PSTN calls from UDP calls, a PassageWay Telephony Services
client displays a non-local dial plan call as an inside call.
For an incoming call, if the PassageWay Telephony Services
application uses the presence of a trunk identifier in the delivered
event to differentiate PSTN calls from UDP calls, a PassageWay
Telephony Services client displays a non-local dial plan call in the
same way it does a PSTN call.
For an incoming PSTN call that enters the private network on a
PRI trunk with an ANI of length shorter than seven digits and
crosses PRI tandem trunks only, the recipient PassageWay
Telephony Services client display depends on the PassageWay
Telephony Services application implementation.
If none of these factors explain the problem, contact the application provider. If
the application provider instructs you to do so, call the Lucent Technologies
Helpline at 1 800 628-2888; consultation charges may apply.
Issue 1
February 1998
Page 5-67