Transfer To Non-Local Extension Not Completed - Lucent Technologies MERLIN LEGEND Release 6.0 Maintenance And Troubleshooting Manual

MERLIN LEGEND Communications System Release 6.0
Maintenance and Troubleshooting 555-660-140
Central Office and Network Problems

Transfer to Non-Local Extension Not Completed

Transfer to Non-Local Extension Not
Completed
There are several possible causes for an incomplete transfer. They are very
easy to check.
Voice-Announced Transfer. Voice-announced transfers cannot
be made to non-local extensions.
Transfer from PassageWay Telephony Services Client.
Transfers with consultation cannot be made from PassageWay
Telephony Services clients to non-local extensions. The user must
make such a transfer by using a telephone.
NOTE:
PassageWay Telephony Services clients cannot use an application to
transfer calls across the network. The user must make transfers manually
using a telephone. If the transfer recipient is a PassageWay Telephony
Services client, only the transfer originator calling information is delivered
to the extension, not information about the original caller.
PSTN Trunk Transfer. The system permits trunk-to-trunk
transfers of inside or outside calls to non-local extensions,
regardless of whether system programming has prohibited
trunk-to-trunk transfer. However, trunk-to-trunk transfer does not
work under the following circumstances:
— Trunk-to-trunk transfer is prohibited at the transferring
extension and the call is an outside call being transferred to
a local PSTN line/trunk.
— The transfer originator is attempting to transfer an outside
PSTN or private network call to or from a loop-start line that
does not have reliable disconnect. All loop-start lines
connected to networked systems must have reliable
disconnect.
Issue 1
February 1998
Page 5-58