Contacting Dell; Locating A J-Ex Series Switch Component Serial Number And Agency Labels - Dell PowerConnect J-EX8216 Hardware Manual

Contacting Dell

Locating a J-EX Series Switch Component Serial Number and Agency Labels

See your operating system documentation to determine the contents of the system's
start-up files. If the switch is connected to a printer, print each file. Otherwise, record the
contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
For customers in the United States, call 800-WWW.DELL (800.999.3355).
NOTE: If you do not have an active Internet connection, you can find contact
information on your purchase invoice, packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability
varies by country and product, and some services may not be available in your area. To
contact Dell for sales, technical support, or customer service issues:
Visit
http://www.support.dell.com
1.
Click your country or region at the bottom of the page. For a full listing of countries
2.
and regions, click .
All
In the Support menu, click
3.
Choose the method of contacting Dell that is convenient for you.
4.
Before contacting Dell to request an RMA, you must find the serial number and agency
label on the switch or component.
If the switch is operational and you can access the command-line interface (CLI), you
can list serial numbers for the switch and for some components with a CLI command. If
you do not have access to the CLI or if the serial number for the component does not
appear in the command output, you can locate the serial number ID label on the physical
switch or component.
NOTE: If you want to find the serial number on the physical switch component,
you will need to remove the component from the switch chassis, for which
you must have the required parts and tools available. See "Installing and
Removing J-EX8216 Switch Hardware Components" on page 113.
Locating the Serial Number on a J-EX8200 Switch or Component on page 188
Locating the Chassis Serial Number and Agency Labels on page 188
Locating the Serial Number ID Labels on FRUs in a J-EX8200 Switch on page 189
.
.
All Support
Chapter 15: Getting Help
187