Getting Help; Chapter 15 Getting Help; Obtaining Assistance - Dell PowerConnect J-EX8216 Hardware Manual

CHAPTER 15

Getting Help

Obtaining Assistance

This chapter contains information about getting help for questions about the
PowerConnect J–EX Series switches. The topics covered in this section include:
Obtaining Assistance on page 183
Dell Enterprise Training and Certification on page 185
Problems With Your Order on page 185
Product Information on page 185
Returning Items for Warranty Repair or Credit on page 185
Before You Call on page 186
Contacting Dell on page 187
Locating a J-EX Series Switch Component Serial Number and Agency Labels on page 187
Packing a J-EX8216 Switch or Component for Shipping on page 193
Dell Support on page 198
If you experience a problem with your switch, you can complete the following steps to
diagnose and troubleshoot the problem:
Fill out the diagnostics checklist. See "Diagnostics Checklist" on page 186.
1.
Use Dell's extensive suite of online services available at Dell Support
2.
( http://www.support.dell.com
procedures. See "Online Services" on page 184 for a more extensive list of Dell Support
If the preceding steps have not resolved the problem, see "Contacting Dell" on page 187.
3.
NOTE: Call Dell Support from a telephone near or at the computer so that
the support staff can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all
countries.
) for help with installation and troubleshooting
183