Setting The Type Of Notification; Setting Notification Timing - Altigen AltiWare ACC 5.2 Administration Manual

Chapter 22: Workgroup Configuration
Notification is set to Non-Business Hours
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Voice mail is received during business hours and is marked urgent
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Extension user does not check the urgent message
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Setting the Type of Notification

There are three options for sending the notification or reminder message: phone,
pager, or extension.
Extension—to use the Extension option, select the Extension radio button, then
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type the extension number into the text box.
Phone/Pager—for the Phone and Pager options, first specify the trunk or route
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access code using the drop-down list next to the Phone radio button. The Any
option means to locate any available trunk. Then type in the number with all relevant
dialing prefixes other than the trunk code, using a maximum of 63 digits.
Note also the following considerations:
For the Pager option, the system calls the specified pager number and then dials
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the system main number (as set in System Configuration, General tab), which is
then displayed on the user's pager.
For the operator-assisted paging function, the operator phone number and the
pager number must be entered in the <phone number>*<pager number>
format. For example, if the phone number to call the pager operator is 7654321
and the pager number to page the user is 12345678, the notification outcall
number that needs to be entered is 7654321*12345678. When the pager operator
answers the Message Notification call, AltiWare announces the pager number and
the System Main Number (as configured on the General tab of System
Configuration), which will be displayed on the user's pager. The operator is also
given the option to repeat these numbers by pressing '#'.

Setting Notification Timing

When notification is configured to an outside phone number, the system will announce,
"This is the outcall notification message for..." after call connection. However, there are
situations when the system may not be able to receive an answer supervision signal from
the carrier. If the system plays the announcement phrase before the notification call is
answered, the phrase will be cut off. The following two options can be configured based
on answer supervision capability:
Seconds after Dialing—If the carrier of the outside phone number cannot provide
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an answer supervision signal, check this option and set a delay time. (Default 5
seconds, maximum 30 seconds.)
Note: If the delay is set too long, the notified party will hear silence before
Note:
the announcement is played.
Seconds after Answered—This field is set to 0 seconds and it is not configurable
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for notification to a phone number. It means the system will play the announcement
immediately after answer supervision is received.
When notification is configured to a pager, the system will transmit DTMF digits as the
return phone number (the System Main Number as set in the System Configuration
General tab) after call connection. However, there are situations when the system may
not be able to receive an answer supervision signal from the pager system. If the system
sends digits before the call is connected, some digits will be cut off. The following two
options can be configured based on answer supervision capability:
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AltiWare ACC 5.2 Administration Manual