Altigen AltiWare ACC 5.2 Administration Manual page 97

Action Description
Level - Repeat Repeats the level that contains the "Repeat Current
Current Level Level" menu item.
Level - Go to Top Go to the top level and repeat action items on the top
Level level.
Level - Go to Goes to selected menu item at any level. A drop-
Specified Item down list appears from which you select the item.
Call - To Ext./ Transfers call to an extension or group number you
Group select in the drop-down list.
Call - To Routes the call to the operator (the operator is
Operator defined in the System Configuration window).
Call - Dial By Prompts the caller to enter the name (first, or last, or
Name both in any order) of the person they want to speak
with and dials the extension that matches the name.
Callers may not have to enter the entire first or last
name before a match is found.
Call - Collect The top level of each AA collects the extension
Extension number automatically. The system has a timing delay
to differentiate if the first digit the caller entered is a
menu option or the first digit of an extension number.
Once past the top level, the system will not have the
timing delay to differentiate digits. If you would like
to provide the option for a caller to enter an extension
number, you need to map this action item to one of
the menu options.
Call - Directory Lists the system users and their extensions to the
Service caller. For this to work properly, users need to record
their directory names.
Call - Disconnect Disconnects the call.
VM - Record Leaves a voice mail message in the specified voice
Message mail box. If you want the caller to hear the
extension's greeting before hearing the start-
recording beep, check Play Extension Greeting.
VM - Mailbox Allows the caller to log in to the voice mail system to
Access retrieve voice mail or change personal options from
the outside. This option is assigned to the "#" key at
the top level of each AA by default.
Adv. - System Allows outside caller to dial into the system, enter a
Call Back call back number, hang up, and wait for the system
to call back. The system will request the caller to
enter an extension and password for authentication.
The call back number needs to include the toll call
prefix and area code for long distance and
international calls. The trunk or route access code is
not required when entering a call back number.
Adv. - Collect See the discussion below on "Collecting Digits".
Digits
Chapter 7: Auto Attendant Configuration
AltiWare ACC 5.2 Administration Manual 85