Voice Mail Access Option; Setting Message Notification Options; Setting The Message Types For Notification - Altigen AltiWare ACC 5.2 Administration Manual

Voice Mail Access Option

To allow agents of a workgroup to access the group's voice mail in AltiAgent (AltiAgent's
WG VM tab), select the group and check Enable agents to access voice mailbox of
workgroup.

Setting Message Notification Options

To set notification options on new incoming e-mail and voice messages, click the
Notification tab in the Workgroup Configuration window, and select the workgroup
number from the Group List.
Figure 5. Workgroup Configuration, Notification tab
Individual users can also configure Message Notification within the AltiGen Voice Mail
System.
You can use Apply to to apply mailbox settings to one, some, or all workgroups.
Note:
See "Apply to Button" on page 263 for more information on using Apply to.

Setting the Message Types for Notification

Select the types of messages for which the workgroup user will be notified:
None—selected, the user is not notified with a call regarding newly received
•
messages. Selecting this option does not prevent the user from getting message
waiting indicators or stutter dial tone when new messages are received.
Urgent Voice Messages Only
•
All Voice Messages
•
Please note that the system will start notification as soon as it enters non-business hours
under the following conditions:
Extension is set to notify Urgent Voice Message Only
•
Chapter 22: Workgroup Configuration
AltiWare ACC 5.2 Administration Manual 271