Ip Phone New Features And Enhancements (Ip600, Ip710, Ip705) - Altigen AltiWare ACC 5.2 Administration Manual

Chapter 1: Overview
Ability to manage Activity greetings
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Ability to transfer or conference by clicking in Speed Dial or Monitor lists
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When user clicks Delete All in call history, confirmation is required
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AltiView/AltiAgent users can assign an account code to a call without putting the
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caller on hold. (Release 5.2)
IPTalk Enhancements
IPTalk uses SIP protocol
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Supports IPTalk behind NAT
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Dial pad transmits DTMF to server when using IPTalk
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User can select different ringing and voice devices
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AltiAgent
User receives indication when calls are in the workgroup queue
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User has the ability to manage the workgroup voice mail box
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Workgroup voice mail indicator added
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DNIS field added to Queue monitor window
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A red light blinks when "Not Ready" is displayed
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AltiView/AltiAgent users can assign an account code to a call without putting the
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caller on hold. (Release 5.2)
AltiSupervisor
Agent SKL (Skill Level) field added to the Agent Monitor screen
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SKLR (Skill Level Requirement) added to the Workgroup Queue screen
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Coaching is supported, in addition to Barge-in and Silent Monitoring
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AltiConsole
Call recording can be enabled from AltiConsole
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Enhance Park and Page operation
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IP Phone New Features and Enhancements
(IP600, IP710, IP705)
Supports SIP protocol through firmware upgrade
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Supports "Flash" and "Pause" in speed dial in the programmable keys. It can be
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configured only from AltiWare Administrator.
Network status display added for troubleshooting purposes
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IP phone password is updated by the system when the user changes voice mail
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password
IP 705/710 phone only: Using a programmable key (configured from AltiWare
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Administrator or the IP phone), the IP phone user can see the following information
for a global extension in the VoIP domain: line state (idle, busy, ring, error),
extension status (DND), and activity (presence). For display only; user cannot
answer calls for the global extension. (Release 5.2)
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AltiWare ACC 5.2 Administration Manual