Overhead Paging - Altigen AltiConsole Manual

For altiware open edition (oe)/altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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To conference an incoming call:
1.
To add an incoming call to the conference call, click the Conference
button or press Alt+c to add the call to the conference.

Overhead Paging

If your system is set up with an overhead paging system, you can connect
to it by clicking the Overhead Paging button. If your system is not setup
with this function, the Overhead Paging button is dimmed.
You cannot answer a call while engaged in an overhead page, nor can you
place the overhead page session on hold.
Also, you cannot use overhead page during a conference call or during a
supervised transfer.
You must have Offhook status in order to connect to overhead paging.
Overhead paging options are configured in setup. See "Configuring
AltiConsole Settings" on page 33.
To connect to the overhead paging:
1.
Click the Overhead Paging button.
2.
Make your announcement.
3.
Click the Hang-Up button to end the session.
AltiConsole Manual 31

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Alticonsole 5.0a

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