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Group Setup
If you are a member of a huntgroup/workgroup or of multiple groups, you
can specify which groups to monitor, and whether AltiConsole should
notify you when calls come into a monitored group's queue.
Note: This tab is available only if you selected the "Monitor group call
queue" option at logon.
Figure 15. Workgroup window
To specify group call queues to monitor:
• In the Available for Monitoring list, highlight the group number
whose queue you want to monitor and click Add (or Add All for all
group numbers) to place it in the Monitor List.
• In the Monitor list, highlight the group number whose queue you
don't want to monitor and click Remove (or Remove All for all
workgroups) to place it in the Available for Monitoring list.
Queued calls for the groups in the Monitor List will appear in your
AltiConsole main window; queued calls for the groups in the Available for
Monitoring list will not appear in your AltiConsole main window, even
though you are a member of that group.
AltiConsole Manual
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