Conference Calls - Altigen AltiConsole Manual

For altiware open edition (oe)/altiserv contact center (acc) release 5.0a and alticontact manager (acm) release 5.0a
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To pick-up a line parked call:
You cannot be currently connected to any other call when you pick up a line
parked call.
1.
Select the parked call from the Line Park list.
2.
Click the Park button or press Alt+P on the keyboard.
Note: Double-click the parked call in the Line Park list to immediately
take the line parked call.

Conference Calls

AltiConsole can provide for a connection of up to six parties into a
conference call.
While you are participating in a conference call, you cannot handle other
incoming calls. You cannot mix AltiConsole conferencing with phone set
conferencing in the same conference session.
To conference an outgoing call:
While connected to the first conference participant other than yourself:
1.
Click the Conference button or press Alt+c to call the second party.
2.
Select the second party's extension number from the BLF/ALL/
SPEED tab or enter the extension number using the Dial Pad.
To add an outside caller to the conference call, enter the full phone
number, including trunk access code and area code, if necessary, using
the Dial Pad.
3.
Click Dial or press Enter on the keyboard.
Note: You can also add a party to the conference by double-clicking
its extension in the BLF/ALL/SPEED tab. You don't need
Steps 2 and 3.
4.
After connecting with the second party and announcing the conference
call, click the Conference button or press Alt+c to add the call to the
conference.
If the party does not want to join the conference call or is not available,
click the Roll Back button or press the Alt+r to cancel the operation
and to the conference call.
5.
Repeat the above steps for each party you want to add.
AltiConsole Manual
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Alticonsole 5.0a

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